
Toothman Ford
Grafton, WV
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 943 reviews
Shameful dealership looking to rip “unkowing” customers off. Well I am not that person. Sales manager Donnie got mad and hung up on me because I had access to the same websites as him. When he offered $60 off. Well I am not that person. Sales manager Donnie got mad and hung up on me because I had access to the same websites as him. When he offered $6000 ($10,000 minimum rough trade) for a $15000 retail car that only needs tires you could see my shock. Once confronted with the news that I had the same information as dealerships he became emotional and loud. He wouldn’t let me speak and hung up on me. This place is clearly crooked if this is your sales manager. Buyer beware. Pawn shop operation here. More
Helpful. Prompt. Dependable. Courteous. Always returns phone calls . They found parts other dealers could not . Prompt. Dependable. Courteous. Always returns phone calls . They found parts other dealers could not . More
Made appt to see car, drove 50 mi to dealership ;ask to see car said it had a bad engine and had to send it to wholesale!big liars!! Saw same car on Honda lot for 2500.00 more on same evening!! Vin numbers see car said it had a bad engine and had to send it to wholesale!big liars!! Saw same car on Honda lot for 2500.00 more on same evening!! Vin numbers match!!!! No honesty at tooth man ford! SAD More
Cars DO cost less in Grafton at Toothman Ford! Plus their service department rocks!!! I will always deal with them! Plus their service department rocks!!! I will always deal with them! More
I am appalled and beyond disbelief that toothman ford sold me a truck on March 18, 2022 and has yet to process my registration and plate. Tyler, the sale representative guaranteed me before closing on th sold me a truck on March 18, 2022 and has yet to process my registration and plate. Tyler, the sale representative guaranteed me before closing on the deal that toothman would process my registration without any issues. After talking to the title clerk Tiffany, she informed me that the mv41 document was submitted to a 3rd party entity but did not know when I might receive my registration and plate. I have called her several times since the purchase of the vehicle and receive the same response, "The company the dealer uses for registration and plates does not give her a timetable on when the customer will receive the items." My temporary registration ends on 6-18-22. And every day afterwards toothman will reimburse me for a rental car, pain and suffering, and loss of wages. I will also reach out to the headquarters of Ford to file a complaint about toothman's business practices, ethics, customer service, professionalism, and dishonesty. Had I known that when you buy a vehicle in good faith and the dealership fails to deliver on it's promise I would never purchased the vehicle. Whomever reads this message be wise and walk away from the purchase if it does not feel right. Roland Woods More
If I could give zero stars I would. This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy t This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy the truck only to not get waited on and the truck be sold out from under you? Well that’s how we were treated. They had the truck my husband wanted and we called 3 times. No one ever called us back. We purchased the truck online only to be told there was already a deal on this truck. So beware of getting treated like dirt! Run! More
I always receive prompt, excellent, and courteous service for my vehicle at Toothman Ford in Grafton. for my vehicle at Toothman Ford in Grafton. More
They didn’t want to sell me the car because they wanted it all in cash, but still ran my credit. it all in cash, but still ran my credit. More