Torrington Hyundai

They ran a scam marketing mailing They are running a scam "Monte Carlo Match to Win" mailing program that is totally deceptive. A marketing agent basically admitted as much to me after They are running a scam "Monte Carlo Match to Win" mailing program that is totally deceptive. A marketing agent basically admitted as much to me after luring me into the showroom on false pretense to claim my "$2,500 cash prize." Disgraceful. What they didn't know is I'm almost ready to shop for a new Hyundai, and they're closest to my home. Guess who won't be getting our business? Playing confidence games with customers is no way to build a business, folks. More

Lies, lies, and more lies Salesmen don’t know their cars or options. Expect to hear a lot of “I don’t know’s”. And the boss will gaslight you if the delivery experience is mess Salesmen don’t know their cars or options. Expect to hear a lot of “I don’t know’s”. And the boss will gaslight you if the delivery experience is messy and sloppy. Shouldn’t a new car look like someone hasn’t eaten in it? Did they drop crumbs during a test drive? They’ll say you’re being “hyperbolic” (direct quote). You ask them to send it back to detail and they comply, begrudgingly. But then they present you with the numbers they’ve been trying to hide from you in the deal you made without any documentation. It doesn’t jive with the verbal. You ask them about it. They say no. Not going to work with you. So you walk out. The next day the salesman offers a sterile apology lacking empathy. They just want the deal to go through. You ignore the email. Then they pester you one more time the next day because you didn’t give them the decency of an email response. Meanwhile, you were lining up a purchase of the exact same car at another dealership for a cash savings of $500. Good thing the deal in Torrington fell through! Sure, you drove 140 miles for a better experience, but it was worth it. Run, don’t walk from the Alfano dealerships in Torrington. They’re not transparent and they don’t want repeat customers. And that stuff about Hyundai being a financing company? Not true. They’ll show you your financing was from Ally Bank (remember GMAC? The bankruptcy? Yeah. That company. They’re using GM to finance their cars.) #bailout #fail More

No integrity or customer service I put a $1200 deposit on a truck on a Monday (which they said would save the truck for atleast a I put a $1200 deposit on a truck on a Monday (which t I put a $1200 deposit on a truck on a Monday (which they said would save the truck for atleast a I put a $1200 deposit on a truck on a Monday (which they said would save the truck for atleast a week) and I would buy it on the weekend. Spoke to 2 people (Tony L. and Jim) on Friday to confirm coming in Saturday to sign papers where they both assured me everything would be set for 12 o'clock appointment. Saturday morning I take out a $16,000 loan and call them that I am on way and they tell me there was a "miscommunication" and they sold the vehicle Thursday, 3 days after I put $1200 down. They completely undermined and disrespected what my deposit stands for and left me to believe the truck was being held for me when clearly they have no regard for customer service or satisfaction. I would highly recommend not dealing with these people because they do not care about customers and will take any chance to screw you over if it means they make a quick buck.) and I would buy it on the weekend. Spoke to 2 people (Tony L. and Jim) on Friday to confirm coming in Saturday to sign papers where they both assured me everything would be set for 12 o'clock appointment. Saturday morning I take out a $16,000 loan and call them that I am on way and they tell me there was a "miscommunication" and they sold the vehicle Thursday, 3 days after I put $1200 down. They completely undermined and disrespected what a deposit stands for and left me to believe the truck was being held for me when clearly they have no regard for customer service or satisfaction. The fact that employees would have the audacity to make appointment with me even though truck is already sold shows the disfunctionality of this organization. I would highly recommend not dealing with these people because they do not care about customers and will take any chance to screw you over if it means they make a quick buck. More

Not Impressed Bad taste in my mouth! Bought a used 2015 Elantra from Bill Walsh - nice enough guy-good enough deal, but would not return my call a day later (and h Bad taste in my mouth! Bought a used 2015 Elantra from Bill Walsh - nice enough guy-good enough deal, but would not return my call a day later (and hasn't yet...). They delivered the car WITHOUT the floor mats. Not a big deal, but I will not be returning there to buy another car. More

Dont bother unless you like to play the Bait and switch game Really nice and helpful salesman (Gary S.). BUT Typical bait and switch dealership. Online price was $7k (I have screen shots and emails). I Asked for Really nice and helpful salesman (Gary S.). BUT Typical bait and switch dealership. Online price was $7k (I have screen shots and emails). I Asked for photos via email 4 times over a week time period. Verified VIN to make sure it was the same vehicle as advertised. Finally got the photos sent to me via text. I showed up next day to test drive vehicle....at which time they changed the price to $8k online after I said I was interested in a cash deal! Then I was told that the Owner was actually jacking it up to $10k unless I did financing with them, only then would the $8k price be honored. They wouldn’t honor the $7k price and said it was too low compared to similar comps in the area (not my problem). But if I was paying cash it would be higher than the $8k. NO THANK YOU! YOU CAN KEEP YOUR CAR (which needs a valve cover gasket by the way). My advice...DON’T DEAL WITH THESE PEOPLE, unless you like to play pricing games and be jerked around. Terrible unethical and unprofessional management. More

Service department The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk and also those working on the car. Once, the car was returned to me I immediately felt the difference in the drive. Thank you for a high quality of work. More

James goes above and beyond James went above and beyond to help us get to the dealership, got us a great deal on the cae and went out of his way to help us with an issue we had w James went above and beyond to help us get to the dealership, got us a great deal on the cae and went out of his way to help us with an issue we had with our license plate bracket. More

Awesome Experience Michael Lovallo went above and beyond to get me into this car. I didn't feel pressure at all the decision was mine. Everyone was so nice and friendly. Michael Lovallo went above and beyond to get me into this car. I didn't feel pressure at all the decision was mine. Everyone was so nice and friendly. Thank you Steve Smith for all your help. I really appreciate what these two men did for me. I love the car and very very happy with it. Thanks again More

Excellent Experience Great price, friendly staff, never felt pressured, all of my questions were answered and my concerns addressed. Have leased with Torrington Hyundai be Great price, friendly staff, never felt pressured, all of my questions were answered and my concerns addressed. Have leased with Torrington Hyundai before and I will continue to give them my business. More