Torrington Hyundai

Steve Hamzy was the best salesman to deal with. He answered all of my questions and was very professional- he deserves a 10 rating He answered all of my questions and was very professional- he deserves a 10 rating More

They are always helpful and don't try to sell you uneeded services. Friendly employees. services. Friendly employees. More

Great place to buy a car. They were very patient and explained very thing.clearly. They were very patient and explained very thing.clearly. More

My experience was very positive. Hannah was incredibly helpful and swift with her investigations and follow up. Once I got there the timing of my appointment versus when it actuall Hannah was incredibly helpful and swift with her investigations and follow up. Once I got there the timing of my appointment versus when it actually started a little bit of a delay, but generally, the time was shorter than I expected. I had left the office to get some food and was a little surprised when I came back to see the car out front and ready, but no one had contacted me. It looks like Friday afternoon was busy and everybody was trying to do many things at the same time. When I went to take the car there was an alert light on- that surprised me it wasn’t checked or caught before they gave it to me. And then had to go back into the garage to find out and resolve. The attitude of the folks coordinating that element felt a bit.disinterested. Maybe that was partly the Friday afternoon energy but it did make me curious of all the tasks that were said to be done were. How would I know, in essence, but things were resolved that I was out the door soon enough. I sensed/witnessed some other customer experiences that weren’t too positive which also made me curious about what was going on. The person that saw me out was very helpful and informative. I also found it interesting that the minute I arrived I was sent a text to ask if I was willing to sell my car. That seemed very ambulance chasing, but maybe I’ve never been to a branded car maintenance before and that standard operation. I thought it was a person I was speaking to, but i realized it was automated and then felt a little bit intense to be negotiating with a computer. Overall, grateful that the work got done and it was easy enough. I appreciate Hannah’s energy in customer service.. More

Software update was finished in one hour. That’s what I was quoted. Good job! That’s what I was quoted. Good job! More

Very frustrating. I've had issues with loud sounds when accelerating at low speeds mostly going up hill. I've had my 2024 Tucson in more than 6 times and no one seems I've had issues with loud sounds when accelerating at low speeds mostly going up hill. I've had my 2024 Tucson in more than 6 times and no one seems to know how to fix the problem. They try to tell me that the sounds I'm hearing are indicative of a 4 cylinder engine which is nonsense. I've rented other Tucson's in the past that DON'T have the issues I'm having. I've asked for some follow up on conversations I've had with the service manager a service agent and received ZERO response! More

I was out sooner than expected and the young man who checked me in and out was exceptional! checked me in and out was exceptional! More

My car was towed in on a Mon. and the car was not looked at until Wed. Way to long of a time to be looked at. Contacting the service dept. by phone was terrible. Long wait time and the car was not looked at until Wed. Way to long of a time to be looked at. Contacting the service dept. by phone was terrible. Long wait times over 10 min. Never got back to me after leaving a voice mail. Would I recommend this service dept was a no because of the long wait time and the communication by phone and text. More

Not to happy with their response to a issue that involved their dealership when I had a oil change their dealership when I had a oil change More

Friendly. Was able to complete job in less time than anticipated and save me money! Was able to complete job in less time than anticipated and save me money! More