Towbin Dodge RAM

a few years a ago i purchased my 2008 dodge ram from towbin dodge, recently i lost my owners manual. i called chrysler to get a replacement and was told that it would cost 65$. i went to towbin dodge to towbin dodge, recently i lost my owners manual. i called chrysler to get a replacement and was told that it would cost 65$. i went to towbin dodge to see if they would let me get another manual i was helped by a girl from customer service named lois, she did not have the extra manual but offered to print me one from the dodge website, and i definitely appreciate her going out of her way to do this for me and i will certainly be shopping at towbin dodge once again... More

I am glad I went to Towbin Dodge to trade in my old Ford Ranger. Right away, when my Mom and I walked up to the dealership, sales-person Emal greeted us by introducing himself with a handshake and asking Ranger. Right away, when my Mom and I walked up to the dealership, sales-person Emal greeted us by introducing himself with a handshake and asking how he could help us out today. I immediately told him ALL my information-lol-(in other words I was thinking to myself" This is what I have to work with-if this is a terrible experience or long and grueling then I'll just leave) He took us inside where we could sit in the stylish,fun lobby complete with the Blue Genie booth for kids ( The Blue Genie is one of the main sales managers behind the scene who helps coordinate the team) Emal was polite and filled out the paperwork FOR me to get things going. Sales-person named T Lim was helping Emal learn the ropes and was very FUNNY-cracking small little jokes to ease the tension of whatever news he might would be getting back from the banks,etc..makes the negotiating process enjoyable. My Mom and I enjoyed the nice cool lobby,chatting, drinking coffee and soda watching the Chopper video playing behind the beautiful Dodge Rams in the showroom floor while these two and Steve Mcintosh were going to bat for us in the back with the banks. To make a long story short: Towbin paid off my existing car loan,accepted my old trade in,hooked me up with a Cherry Red Dodge Nitro with leather seats,6 disc cd changer,sunroof....a hairdryder outlet in the back-haha. To put the icing on the cake, Steve Mcintosh also wrote up a contract for me in which I have Gap Insurance,Roadside assistance;basically all I have to do this summer is get in and drive-what a relief! Upon presenting me with the keys, Lois was knowledgeable about the vehicles features but since I was short on time before work-she was accommodating and offered her further assistance at my convenience. Towbin has nice people working for them from the Grande Heffe on down... It was a pleasant experience and I can truly say even if Steve,Emal and T hadn't worked out something for me, I still would not have regretted visiting their dealership because they weren't snobby and they did treat me with respect!!! More

Jabar Nicholson was my service advisor, he was very courteous and professional. I took my new vehicle in for window tinting and he assisted me in upgrading my wheels along with Scott Stephens the Gener courteous and professional. I took my new vehicle in for window tinting and he assisted me in upgrading my wheels along with Scott Stephens the General Manager at a very good price. These guys really try to be the best! More

I highly recommend this dealership! I bought a brand new Challenger; got it home and a short while later realized I hated the color Hemi-Orange (even though everyone else seems to love it). The GM Scott Ste Challenger; got it home and a short while later realized I hated the color Hemi-Orange (even though everyone else seems to love it). The GM Scott Stephens went out of his way to assist me in trading the vehicle back in and acquiring the color I wanted. I just went through a Bankruptcy and I was lucky to get the loan on the orange vehicle; however, getting a new loan within thirty days of the first seemed impossible. I really didn’t think it would happen, but this guy went out of his way to help me. He never talked to me in a way that I didn’t believe what he was telling me. It took about sixty days and Scott even sent me a text everyone once in a while indicating he was “still working on getting it changed out." The dealership didn’t have to do anything for me. Even the sales person Sunny went out of her way. She told me the owner "Chopper" said he was going to make the trade happen. They did! (And they didn’t have to). Everyone involved in both deals were Gary, Andy Dario, Sal and Krissey in Customer Service. I'm telling you, these people are committed to a win/win deal. More

I was very pleased with our sales associate Kimberly Peppard. She was extremely helpful and made our experience a pleasant one. The finance Manager, Paul S. was also an enormous help. He fully explaine Peppard. She was extremely helpful and made our experience a pleasant one. The finance Manager, Paul S. was also an enormous help. He fully explained everything in detail and we left confident that we knew exactly what we were signing. More

I actually went in for an oil change for my 2009 Charger and was looking at the new Challenger's. Travis came and was so nice and knowledgable that we ended up buying my dream car when I thought I couldn't. and was looking at the new Challenger's. Travis came and was so nice and knowledgable that we ended up buying my dream car when I thought I couldn't. He never pressured us whatsoever. I like Towbin Dodge because my husband bought his truck last year there. I bought my Charger at Chapmon Dodge and I will never go back there again. Joe the finance guy was awesome as well. Krissey gave the the tour of my car and was absolute faboulous! The only problem I did expierence was when I was walking around the car with Krissey and Travis we had noticed that they never dried off the car from the car wash so there was tons of water spots and there were several scratches on the car. Travis said don't worry just bring it back and he will have them buff it out. That and only that was the only problem! Thanks Towbin Dodge for another wonderful Experience again!!!! More

When we (my wife and I) first arrived at the dealership, T Lim approached us on the lot and was very nice and courteous. He showed us a variety of models and was very polite while answering our questions a T Lim approached us on the lot and was very nice and courteous. He showed us a variety of models and was very polite while answering our questions and addressing our concerns. We picked out the car that we wanted (located at their other dealer in the valley: Prestige) and asked him to run numbers for us. It was the last business day of the month (4/30/2011) so it was the last day for factory and dealer incentives available that we wanted to take advantage of. We completed a credit application which allowed the dealer to run our credit and determine where we stood with financing. I was very clear with them that I had a short sale on my record which was recently settled and that the car would most likely have to go in my wife's name and we would use my income to co-sign with. In light of that information and based on our scores, we negotiated an excellent deal with T, Prem (aka “Blue Genie”) and the rest of the sales management team. We were so very excited. Scott Stephens and Prem were both very willing to work with us when we had some issues come up with the bank while finalizing everything that caused some increases with the monthly payments. When it was all said and done, they provided us with an absolute steal of a deal! During the delivery of the car, Krissey McGee was absolutely wonderful! She made sure that we were taken care of, and understood how everything worked on the car. Now we are the proud owners of a 2011 Dodge Journey R/T ... we couldn't be happier! Thank you Towbin Dodge! More

Jabar Nicholson was my service advisor and he has gone out of his way to be of help to me. He has gone way above his duties as a service writer to help in securing my vehicle needs. I trust him in tak out of his way to be of help to me. He has gone way above his duties as a service writer to help in securing my vehicle needs. I trust him in taking of my vehicle's needs. He always calls and tells me what is needed to repair my vehicle. He is an asset to the dealership. More

Rick is great and always freindly. Took. Care. Of. Me. Very quickly. I shouldn't have to type 250 characters to submit this survey. That is a rediculous requirement and being from the retail environment I Very quickly. I shouldn't have to type 250 characters to submit this survey. That is a rediculous requirement and being from the retail environment I know you are loosing scope with this requirement More

I purchased a "made just for me" 2011 FLAME RED Dodge Laramie. We live in Calif and not one dealer within 100 miles was willing to go the extra mile like Rennie did to get me the exact truck I want Dodge Laramie. We live in Calif and not one dealer within 100 miles was willing to go the extra mile like Rennie did to get me the exact truck I wanted---and I've tried for 2 years!!! Everyone else told me it couldn't be done---Dodge doesn't make a flame red Laramie!!! Well - I'm driving the truck that proves that it CAN be done and I have Rennie and Towbin Dodge to thank for it. Rennie was very knowledgable, helpful and extremely courteous and friendly. I have recommended him to everyone I know who happens to be looking for a new car/truck. I doubt I would ever go elsewhere for a new vehicle in the future. Rennie made the whole buying experience a real pleasure. It's nice to know there are dealers out there who really want to make sure their customers are happy and well taken care of. More