Towbin Dodge RAM

The service was excellent. I need a mileage verification for my Mopar Extended Service Plan. The service department quickly took care of this and provided me with a detailed re I need a mileage verification for my Mopar Extended Service Plan. The service department quickly took care of this and provided me with a detailed report. I was in and out in just a few minutes. More

AVOID--negotiated to buy a 2021 Ram Limited Edition (Vin 1C6SRFHM6MN824304) but after we agreed on price to purchase--the sales manager told me he could not sell this vehicle due to a recall (Z#96) which wa 1C6SRFHM6MN824304) but after we agreed on price to purchase--the sales manager told me he could not sell this vehicle due to a recall (Z#96) which was pending corrective action from Ram. Then Towbin wanted us to switch to a more expensive 2022 Ram Sport model which was "like the Limited Edition". After checking the truck, told them it did not have several options -- 12 inch infoscreen, air suspension, powered running boards, spray-in liner, etc. Towbin told me they would install several of these and have sales manager (Manny) explain how to upgrade the infoscreen to the larger 12 inch screen. Towbin asked for a deposit to hold the vehicle. When I came back to pick up the truck, Manny told me the infoscreen could not be upgraded. Ended up not purchasing as we wanted the features of the Limited Edition. I offered to buy the first truck we agreed on (Limited Edition) again, but Manny said they could not sell it to me and would take it to auction. After I left the dealership, Towbin refuses to return my deposit after they said it would be returned -- after many calls and texts, to follow up, Towbin still refuses to refund my deposit or return my calls/texts. I think this was nothing more than a "bait and switch". I ended up buying a Limited Edition Ram truck at Chapman Chrysler (right down the street) which is a much more professional dealership. The original Ram truck (limited Edition) was still listed for sale on Towbin's website almost two weeks later. Update -- Received a call from very helpful manager who assisted in refunding my deposit -- Very professional and helpful. Thanks so very much in resolving this issue! More

Great customer service. They always answer all my questions and concerns as well as they always make sure to keep me informed of what is needed for my vehicle. They always answer all my questions and concerns as well as they always make sure to keep me informed of what is needed for my vehicle. More

Never had a problem I keep going back Even after buying five vehicles Number one for reason buying five vehicles Number one for reason More

Came in for oil change and 15k mile schedule maintenance. Was done on time and no surprises. Can’t ask for more. Was done on time and no surprises. Can’t ask for more. More

Andre was spectacular in helping me in time of need. He stayed after he was off to ensure things were taken care of. Awesome Customer service He stayed after he was off to ensure things were taken care of. Awesome Customer service More

My service agent Andre, was very helpful and helpful with my needs. Awesome service. I made an appointment with another location and didn’t realize it until i got there. He accommodated and fit me in the my needs. Awesome service. I made an appointment with another location and didn’t realize it until i got there. He accommodated and fit me in the schedule. More

Towbin Dodge was great when I bought my Challenger and has been doing my maintenance for seven years that I have owned it, and thats for a good reason, they always take good care of me and my car!! has been doing my maintenance for seven years that I have owned it, and thats for a good reason, they always take good care of me and my car!! More

My service visit with Taylor was awesome! He kept me informed with updates and my truck was ready on time as promised! He kept me informed with updates and my truck was ready on time as promised! More