Towbin Dodge RAM

Easiest buying experiebce I had been shopping for a New Challenger for a couple months and finally after paying off my current loan, I was ready. I started getting pre-approval I had been shopping for a New Challenger for a couple months and finally after paying off my current loan, I was ready. I started getting pre-approvals and this included Chrysler Capital. After getting pre-approved by them, I received a phone call from David Alfi. He said to give him 2 hours and he would confirm that he could get me approved. I texted him 2 hours later and he said to come on down. After test driving the car, he told me that in the past 2 hours he and Finance Manager Christina Lombardo were getting everything approved at the bank and that I was 100% approved. After about another 15 minutes I was signing paperwork and 30 minutes later I walking out the door with my new car. Without question the best experience. I would also like to add that the post purchase experience has been great. I have received emails letting me know about information and a phone call from the department that handles customer relations. More

NEVER AGAIN! I usually do not post reviews, and to be honest this is the second review I've probably ever posted in my life. I like to give people the benefit of t I usually do not post reviews, and to be honest this is the second review I've probably ever posted in my life. I like to give people the benefit of the doubt being a business owner myself. The reason for this review is because my past 2 experiences with the repair shop have been quite unpleasant. My first experience I dropped my truck off and was told I just need a new starter and because my starter was an after market part that is why it didn't work. I was guaranteed this to fix the problem, so I went ahead and purchased a new starter from them and had it installed (the words guaranteed were used remember) . Needless to say they said it ended up not being the problem, and that I needed a different part replaced which changed the cost from $150-200 to over $1000. I said okay fine, so I don't need the starter so just fix the part that originally needed fixing and remove the starter and put my old one in since the starter wasn’t the issue. They said no, which I laughed at of course but they told me since the starter had been installed already I would have to pay for it, even though that wasn't the problem the truck was having. So at the end of my first visit I ended up paying around $1000 for everything and was treated so poorly that I was happy it was done and over with and wouldn't have to come back. Fast forward a week or so later and my truck isn't starting again, so unfortunately I headed back to the shop to see what the issue was this time. I am very upset at this point as I have a lot to do and not having my vehicle is a major inconvenience. I kindly ask if they can give me a loaner car since now I am back with the same problem they did not fix. Shockingly, they said they don't have any loaners because they need them for the following day. Anytime a car dealership tells you they don’t have any vehicles they can give out they are blatantly lying. They just don’t want to treat me as a 5 star customer because my work truck was a little older. I can guarantee you that if I had just bought the truck from them the previous week they would have an entire fleet of vehicles I can take home. I have looked at ew cars numerous times and to this day there has never been a car salesman that has not offered me to take the car home over night to see how I like it (before even buying it). I ask for them to rent me a car then, they said I am on the hook for the cost. So now twice I have been treated extremely poorly by this business and at some point it needs to be public knowledge. I would not recommend this business to others as it seems they are more concerned about the easy way out and not going to extra step for their customers. Because of this experience alone I will never again be a dodge customer, I will never recommend dodge to another person, and I will forever avoid the name dodge. This business single handedly ruined my opinion of this company. There is a right and a wrong way to do business, and the way things are handled at this establishment are at the point where it became comical. I love working with people and own and operate a tourist attraction in the local Henderson area, and try and give everyone an experience they come back again for, and we do a xxxx good job due to the fact we have a 5 star review over hundreds of reviews. Dodge just will never be that business so never again dodge, never again. Feel free to reach out to make the situation better if you feel it's the right thing to do. More

New Truck Purchase I want to thank Christopher Johnson for an easy, no pressure, and no haggle purchase experience. You found us a vehicle that was exactly in the purcha I want to thank Christopher Johnson for an easy, no pressure, and no haggle purchase experience. You found us a vehicle that was exactly in the purchase amount we needed to be in. You made our purchase very convenient and stress free. You allowed us to make specific requests over the phone and did not change any terms once we were able to meet you at the dealership to sign contracts. I also would like to thank Christina Lombardo in financing, She was very personable, professional and very helpful. Christina worked our interest rate way down and got us into a payment that we could afford. Thank you both for all your help in making our purchase a very smooth and easy one! You two are amazing!!!!!! Thank you Towbin Dodge for having such an amazing staff that made my purchase a stress free one! More

No help My husband and I went to look at two used trucks we saw online. The first was sitting in the lot and I asked to see it. The salesman said he would g My husband and I went to look at two used trucks we saw online. The first was sitting in the lot and I asked to see it. The salesman said he would get the keys, bring it up to the front and check on the second truck we asked about since it wasn't in the lot. We waited inside while he did this, but instead he introduced us to two more salesmen which were no help but asked the same questions. After repeating ourselves three times and 45 minutes, neither truck was opened to us. It was a complete circus there. Who won't show the product someone wants to see to buy? I asked three times to see the one in the lot and never did they open it. The other was in service, so why was it for sale online with pricing? More

Great experience The team got me exactly what I wanted. GOOD LOOKING! The people where real cool to Mingo with while the process went on. I'm most def getting my next The team got me exactly what I wanted. GOOD LOOKING! The people where real cool to Mingo with while the process went on. I'm most def getting my next car here. More

New truck purchase Thank you to David Willardson for a great experience purchasing my new truck. No bull and worked me to the payment i wanted. Also found a bolt in the Thank you to David Willardson for a great experience purchasing my new truck. No bull and worked me to the payment i wanted. Also found a bolt in the truck tire after i purchased and they took great care of it by putting 4 brand new tires on the truck. OUTSTANDING CUSTOMER SERVICE. Thank you, David. Another big thank you to Christina Lombardo our finance person, she worked our intrest rate way down and got us below the payment we were at. Thank you Christina you guys are the best. More

Great experience !!💯💯 Great service they took care of me no pressure there worked out the deal to give me the best offer they could do nothing like Chapman Sahara they sol Great service they took care of me no pressure there worked out the deal to give me the best offer they could do nothing like Chapman Sahara they sold the car under me !!!!👎👎👎 I'm glad I came to Towbin Dodge !!! They took carry me I got a great car thanks !!!!💯💯💯 More

Quick and Easy Purchased a new 2017 Grand Caravan for my wife, and it was the easiest experience. Worked with sales rep Tony Waller. Found what I wanted on the websi Purchased a new 2017 Grand Caravan for my wife, and it was the easiest experience. Worked with sales rep Tony Waller. Found what I wanted on the website, he contacted me and I went to pick it up two days later. Taken care of like family. More

Very Satisfied customer My husband and I stopped in at Towbin Dodge in Henderson to browse for a new vehicle. Tony Waller met us on the lot and when we told him the vehicle My husband and I stopped in at Towbin Dodge in Henderson to browse for a new vehicle. Tony Waller met us on the lot and when we told him the vehicle we were looking for he made it so easy for us. He found what I was looking for. Tony was very professional and kind, making this the best experience we have had in shopping for a new car. He stayed with us through the whole process, even getting us water. Thank you so much. More

I see why they are the best My wife and recently purchased a vehicle for Towbin Dodge their Internet Sales Consultant Melissa Maldonado is the best. From start to finish she was My wife and recently purchased a vehicle for Towbin Dodge their Internet Sales Consultant Melissa Maldonado is the best. From start to finish she was courteous professional and efficient. She walks us through the car buys process and made it fun and upbeat. Between Melissa and Finance Manager Luis Escobar my wife and I were able to get a great vehicle Melissa even stayed late just to make sure we got exactly what we wanted !!!if you want to buy with no hassle and awesome service go and see Melissa and Luis down in the Henderson auto mall. I will be purchasing all my vehicles form Towbin Dodge from now on. We when to buy a car and in the end my wife and I had made a friends thanks to you guys you made car buying enjoyable!!! hands down unbeatable !!! More