Towbin Dodge RAM

My car was towed from my house to the dealership where it was determined that I had a dead battery. The service staff was extremely helpful, especially Jabar Nichols, in explaining that it will take them a l was determined that I had a dead battery. The service staff was extremely helpful, especially Jabar Nichols, in explaining that it will take them a little time to diagnose the problem and arranged for a substitute vehicle I could use until the car was able to be fixed. Upon diagnosing the problem, they realized I was due for a tune-up and called to ask if I wanted that done as well as fixing the original problem which turned out to be a dead battery. They were considerate, thorough and Jabar had extrememly good people skills. I would highly recommend the dealer as well as their service team. Dana Seaman Henderson, NV More

I recently purchased a new vehicle at Tobin Dodge. I got a good deal on my new 2010 Dodge Ram and was very happy with the price. After receiving the vehicle I noticed a few problems with the passenger side a good deal on my new 2010 Dodge Ram and was very happy with the price. After receiving the vehicle I noticed a few problems with the passenger side windows and side view mirrors. I took the vehicle to the service department and they took care of the problems no questions asked and got me a rental vehicle while my truck was being serviced. I also had some work done from my due bill and some how one of the items was left off. Sal worked with me and with the managers and got it taken care of. Even though it was not his job he worked with me to make sure I was satisfied. I was also contacted often by Lois to see if everything was being handeled. She was very on top of everything. I am very happy with how everything worked out. I am confident that if I have any future problems the dealership and their employees will take care of them. More

I purchased a new challenger in december of 2010. the salesman was great to work with and made sure i was comfortable with the purchase i was making. At time of delivery there was a couple of issues i ha salesman was great to work with and made sure i was comfortable with the purchase i was making. At time of delivery there was a couple of issues i had with the vehicle. Lois Penna assured me that all issues would be resolved to my satisfaction, which she did deliver on. My overall experience with towbin was an excellent one. More

We've had our car serviced by the Towbins for years and have always been pleased with the quality of work and price. We finally decided to trade in our Caravan and bought a Journey from Towbin Dodge. We we have always been pleased with the quality of work and price. We finally decided to trade in our Caravan and bought a Journey from Towbin Dodge. We were as pleased with buying as we were with service! And we LOVE our Journey! Towbin Dodge was the only place we visited but we did shop the other dealers online for their best price. Towbin's was almost $900 lower. More

We've brought our Caravan in to Towbin Dodge for service since we moved here in ''01 (ten days before 9/11!) They've always been on time, affordable and honest concerning our vehicle. I would recommend them since we moved here in ''01 (ten days before 9/11!) They've always been on time, affordable and honest concerning our vehicle. I would recommend them for service to anybody but haven't bought a vehicle from them yet, but we're doing so later today. It's good to do business with peopl that treat you so well. More

purchased new dodge charger with the agreement that a nav system, uconnection, and factory chrome wheels would be installed. As of this date work has not been done, found out the parts were never ordered bec system, uconnection, and factory chrome wheels would be installed. As of this date work has not been done, found out the parts were never ordered because parts didn't like the price sales gave us. Also check engine light has been on since we purchase vehicle. When we drove it out of showroom tire pressure light was on along with check engine light. More

Dealer sold my dad his very first new truck. They gave us a fair price - they definatly made money on the deal though. Then after 15 days they sent him a letter saying if he was not willing to pay anothe us a fair price - they definatly made money on the deal though. Then after 15 days they sent him a letter saying if he was not willing to pay another $1800 dollars he had to return the truck - total scam - total greed. We are planning on returning the truck. More

I attempted to purchase a 2008 Dodge Caliber from Towbin Dodge in Henderson, NV on 6/5/2010, this was the beginning of my nightmare. From the start I told them due to dislocating both of my knees I can not Dodge in Henderson, NV on 6/5/2010, this was the beginning of my nightmare. From the start I told them due to dislocating both of my knees I can not drive a stick, the first car they tried to sell me was a stick. Bob our salesman called me "rude" and "disrespectful" because I expressed my displeasure at him trying to finance us a car I can't drive. After we finally got that taken care of, we were financed for the car we wanted. This is where things get really shady. We had the car for 20 days, did not receive the green slip so we can register the vehicle. The receptionist kept telling us it takes up to 30 days, Nevada law says they are required to have it to you with in 21 days. On the 20th day of having the car we get a call saying the "financing fell through"and that if we didn't come up with more money to put down we would have to return the car. First off this type of "bait and switch" is known as a yo-yo scam and is currently being debated in congress to be made illegal. Second the dealership is required at least in the state of Nevada to notify you by mail with in 15 days if your financing falls through, this did not happen. When we went into the dealership to confront them about this they said well if you give the car back now you will have to pay rental charges of $39.00 plus mileage, I have a 60 mile commute round trip for my job. I informed them that we would need to see what we could do and then come back. We came back with all of our contract information, information we got from a friend of ours who's a district attorney, and all the information on Yo-Yo scams. We spoke with Kai who appeared very apologetic, and we showed him the information, he admitted that he wanted to get another job and not work for them. However the floor manager who refused to give us his real name told us he's been doing this for 25 years and there is NOTHING illegal about it. The sales people went of to talk to another manager about what was going on, and not one but THREE other customers of the dealership came up to us complaining that the exact same thing was happening to them. I gave them what information I had, and Andy came out and threatened to have me ARRESTED! He said I was slandering his dealership and causing a nuisance, I said no these people asked me a question. He said "I've been behaving like a gentleman, you need to act like a lady" Mind you I wasn't screaming, I wasn't yelling I didn't even raise my voice, but I was being threatened with arrest. Finally we got our down payment back and left the dealership with out any further hassle...or so I thought. A couple days later I got a voice mail from the dealership while at work, the gentleman Kai was very professional until he THOUGHT he had hung up the phone, he refers to us as the "f*cking pain in the *ss couple, pulling a whole bunch of *ullshi* he then repeats the fact that he wants another job" In the end we were able to get the same car in a better color with 20,000 less miles, same price, lower interest rate, and a warranty at a different dealership. More

The worst car dealership!!!!!! DO NOT go there to buy a vehicle. We were give then run around too many times, and dealt with 4 different people, in a 4 hour time period. While a salesman moved one of their vehicle. We were give then run around too many times, and dealt with 4 different people, in a 4 hour time period. While a salesman moved one of their cars, he hit the front of our car! They did a horrible job compensating us for this. I can't believe they are still in business. CHOPPER sucks! Do not go! The salesman did not even know that names of the cars, and could not remember anything that we wanted or said. We tried to leave many times, asking them to fix the dent in our car, but refused many times. They have absolutely no customer service and could careless about their customers! Please DO NOT waste your time going here. More

Make sure that when you go in with a coupon that the price ON the coupon is the price you will be charged!!! Ask first, and if they tack on $$$ to the coupon price, do yourself, and everyone else a favo price ON the coupon is the price you will be charged!!! Ask first, and if they tack on $$$ to the coupon price, do yourself, and everyone else a favor, & leave!!! I believe that most of the reviews that I have read from THREE different review sites are absolutely on the mark. The highest rating of the 3 sites is a 2.5. This one is a 1.8. Do the math, & do....... DUE DILIGENCE FOLKS!!!!!!!! More