Towbin Dodge RAM

My experience with Towbin Dodge has been a mix of excellent service support and significant frustration with the overall situation surrounding my Ram truck. First, I want to recognize Tony and Osc excellent service support and significant frustration with the overall situation surrounding my Ram truck. First, I want to recognize Tony and Oscar in the service department. They have been outstanding throughout this process. They have been professional, communicative, supportive, and genuinely committed to helping me navigate an issue that remains unresolved. The service department has been the one bright spot in this experience, and that is largely because of Tony and Oscar’s dedication to their customers. Unfortunately, I cannot say the same about the sales side of the transaction. After purchasing the truck, I learned there was an active recall issue that was apparently being addressed when we were told the vehicle was simply receiving updates. Had we been given complete and transparent information about the recall and the potential impact on the vehicle, we may have chosen not to purchase the truck at that time. We were not provided all the information needed to make a fully informed decision. I also place a significant amount of responsibility on Stellantis. Customers should not be left dealing with unresolved issues on new vehicles, and my truck is still not fixed. It is disappointing to spend this much money on a vehicle that remains affected by a problem the manufacturer has yet to resolve. While I am frustrated and disappointed with both the lack of transparency from sales and the ongoing issues from Stellantis, I want to be clear that Tony and Oscar are not responsible for this situation. They have done everything they can to help, and they are the reason this review is not lower. If there is any reason I would return to Towbin Dodge, it would be because of the exceptional service provided by Tony and Oscar. More

Absolutely great service. Lawrence our customer service advisor was great, kept me updated daily on the repair progress. Definitely recommend Towbin Dodge. 10 stars !! Lawrence our customer service advisor was great, kept me updated daily on the repair progress. Definitely recommend Towbin Dodge. 10 stars !! More

They take great care of my vehicle, and keep me informed the process of the repair. the process of the repair. More

Awesome experience as always! Tony, Lawrence & the Towbin team were amazing. Got us in & out in no time. Tony, Lawrence & the Towbin team were amazing. Got us in & out in no time. More

I have found the dealership easy to deal with and Andrea to be knowledgeable, helpful and very friendly. to be knowledgeable, helpful and very friendly. More

Owned x3 rams over the last 10 years and always get servicing here. Top notch spot, always fair, always fast. servicing here. Top notch spot, always fair, always fast. More

Jay was very helpful and he got my car back in a timely matter.Also keep me updated with everything. matter.Also keep me updated with everything. More

Laurence was extremely helpful and knowledgeable about all issues with my Dodge Ram . Everything was repaired properly and professionally the first visit . I felt completely confident taking the truck on all issues with my Dodge Ram . Everything was repaired properly and professionally the first visit . I felt completely confident taking the truck on a long road trip as soon as I spoke with Laurence and the mechanic upon receiving my truck . The process was explained in GREAT DETAIL and the price was correct. Great experience from start to finish. More

Service advisor and mechanics were efficient and thorough from start to finish Amel and mechanics did a great job I will be back Job was finished ahead of schedule thank you from start to finish Amel and mechanics did a great job I will be back Job was finished ahead of schedule thank you More