At the time we purchased our 2016 Fiat 500X, Things could not have gone better. Michael Aguiluz was polite, considerate and very attentive to the things that we had said were important to my wife and me. Michael made us feel comfortable and IMPORTANT. WE left with a RED 2016 Fiat 500X. Just what my wife wanted! Last words after he thanked us, were, "If you guys need anything...anything at all, CALL me FIRST. I mean it". Fast forward 6 months later, service problems. Living in Las Vegas, summer is hot. on a day the temperature reached 116 degrees Check Engine light came on. Air conditioner went out! Only 1,600 miles driven. My wife said I'm calling Michael about this. I said we will call service department. My wife said no! I am calling Michael. She did. Michael met my wife at Towbin Dealership. handled everything. Parts had to be ordered . He provided a loaner for us. 2 days passed. Michael calls said car is ready. It was like the day we bought it. serviced ,washed and ready to go. He made a commitment, a promise and he kept it. The worst day of our life is now a fond memory. All thanks to Michael Aguiluz... oh, and Towbin Fiat/Alfa Romeo where our next car purchase will definitely be made with Michael.
Charles and Gerri Davis
(702) 573-7555 / (702) 466-8572