Town Center Nissan

Service department should not be trusted We were traveling thorough Georgia on I-75 when our truck started to misfire and the check engine light came on. We took our vehicle and the diagnosis We were traveling thorough Georgia on I-75 when our truck started to misfire and the check engine light came on. We took our vehicle and the diagnosis was bad ignition coils. We paid close to $1200.00 to have the coils and plugs replaced. After picking up our vehicle we got about a mile or two away from the dealership when our vehicle started acting up again. The diagnosis this time was the rear catalytic converter was obstructed and both converters on the passenger would need to be replaced. Unfortunately the service department did not have parts on hand but the service advisor told us he could have a mechanic remove the obstruction in the catalytic converter to get us back on the road and we could have the replacement done when we got home. The service advisor reiterated several times that the vehicle would be safe to drive. Unfortunately that was not the case as that catalyst material they tried to remove made its way through the exhaust manifold and throughout the engine destroying our engine. Now dealer states they are not at fault and advised us against driving the vehicle. Very dishonest and I could not recommend this service department to anyone, ever. More

"the worst customer and car service EVER I bought a used car from this dealership in March 2015. I loved the car I thought it was perfect! They had the oil changed 2 days right after I purcha I bought a used car from this dealership in March 2015. I loved the car I thought it was perfect! They had the oil changed 2 days right after I purchased the car (no charge). Everything was fine, I took it to get another oil change the following month and after the oil was changed I was told that everything was "just fine with the car" not even a week later the oil light started blinking on and off. A mechanic checks the oil and tells me there is too much oil in the car. So I took it back to Towncenter Nissan and someone tells me it just needs an oil change AGAIN. I was charged for another oil change, mind you I just had my oil changed not even 2 weeks in. So after that about a week or so later I take my car out of town and the engine light comes on and its hard to accelerate. I took it to a local Nissan dealer and they tell me my car was low on transmission fluid and missing a 1/2 qt. of oil, also told me my transmission has gone out. I had to tow my car back to GA. I took my car to Towncenter Nissan as soon as I got back told them the problem and they told me it would cost $2000 to fix, BUT I would only have to pay half of that and they would also cover the cost of having it towed. I only had the car for about 2 months, not even!!! Its been in the shop for exactly a month now. I have never received a call for an update or anything. I had to call multiple times and the customer service was HORRIBLE. I was told that I would receive calls back and no one ever called back. My car is finally done and I still don't have it. I get to the dealer to pick up my car and they don't even know were my keys are, also tells me that it is $2000 to get even after speaking with a sells men about the same matter for the past month!! they tell me they know nothing about the price adjustment and act like I'm just making all this information up. Then I was told that I have to return on Monday because they have to have a general manager adjust the price. Which should've been taken care of the whole month my car had been in the shop. Now watch Monday come and I won't receive a call or any update about my car. I've been given the run around and I think this is just very unfair. Everyone is VERY NASTY at this place, and there was no kind of empathy or customer service demonstrated! when I get my car back I WILL NEVER RETURN HERE FOR SERVICES AGAIN!!! More

Best Service & a great experience! We bought our Nissan two years ago from Town Center Nissan, it was a great experience! We live in another county and have been getting our maintenance We bought our Nissan two years ago from Town Center Nissan, it was a great experience! We live in another county and have been getting our maintenance from a local company... until we needed a brake job. We brought our van to the dealership to get our tires and brakes fixed. We had a great experience, again! Dominique took great care of me, I had to go back to work and he set me up with a rental car for the day. The guys that worked in the area were very knowledgeable, courteous, and helpful. We will be bringing our van back for all of our maintenance needs from now on! More

Stay away from this place If you go here to buy a car you have to be fully prepared to face the fact that they will treat you like dirt. I've been to several dealerships and st If you go here to buy a car you have to be fully prepared to face the fact that they will treat you like dirt. I've been to several dealerships and stopped in this one to TEST DRIVE a truck for research matters for my next purchase and was never afforded the opportunity to do so. All they wanted to do is tell me my current truck had no resale value and I needed to run my credit to get numbers to buy a truck that they didn't even have on the lot. Even though in my experience, all trucks, 4x4 or not drive the exact same until you put it in 4wheel drive. I'm glad that I went to a different dealership and bought a car the next day. This dealership has lost another sale from me (this will be the second). I should have known better than to go to this dealership after my 3 year ban on them. Three years ago the service department tried to make me pay for a $1500 repair on my under warranty transmission. Needless to say after complaining to headquarters Nissan, printing a warranty booklet, and waiting 3 weeks it finally got fixed under warranty. Never again will I step foot in this dealership. More

"Certified" pre owned.... Ask for a detailed definition. Don't go there before going to other dealerships and prepare to do your home work to get the best deal. Be very careful of "Certified" pre owned. It i Don't go there before going to other dealerships and prepare to do your home work to get the best deal. Be very careful of "Certified" pre owned. It is not what they appear to make it out to be. If you do buy "Certified" pre owned, do plan on leaving the dealership and going to get the oil changed that they said they had already done and new air filter and that is all I know of since I have not owned it a month yet. The extended warranty they "give" you cost around $1700. I made a bad decision, which I will own that. Just would like to prevent anyone else from making the same mistake. More

Avoid This Dealership!!!!!!!!!! Joshua Oyebode is rude and hostile if he does not close a sale. I personally witnessed Joshua bad-mouth Nissan customers who did not purchase vehi Joshua Oyebode is rude and hostile if he does not close a sale. I personally witnessed Joshua bad-mouth Nissan customers who did not purchase vehicles from him but attempted to use the available Nissan chargers to charge their Nissan electric vehicles. When I visited the dealership at a later date to charge my Nissan Leaf and to discuss purchasing a new Nissan vehicle, Joshua was nasty to me. He discredits Town Center Nissan and promotes a negative image of the dealership. Joshua is very unprofessional. More

Poor customer service I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not blowing heat, so I bring it back Saturday morning, and they said they would look into it. They did give me a rental car which was nice, At 3:29 after not hearing from anyone I called and was told they ordered a part and should be here Monday. ( It would have been nice if someone told me instead of me having to call especially since I use a truck to make a living and as nice as it was to have a car I couldn't wok out it. So on Monday I finally here from someone at 2:51 telling me it needs a new heater box, but the good news was the $500 I already spent on the repair that was not need would be credited. The service adviser was suppose to check into when the part would arrive, as well as into getting me a truck to drive, never heard from him. At 5:33 I called to see what was found out and he had already gone home for the day. The other gentleman had no idea what was going on with my truck, but would check into getting me a truck to drive the next day since he was the one that wrote up mt service ticket. Tuesday comes, did not hear from anyone, Wednesday comes did not hear from anyone. Thursday I finally call at 7:18am and was told the part should be in today and they will try to get it fixed. Thursday 4:56pm truck is finished. Friday morning I go to pick up my truck and sit down with the service manager and explain all that has happened and my poor customer service experience. He ended up crediting me a little more than the first repair that did not fix it cost, which was what they were suppose to do already. That was the worst customer service experience of my life and to think we have bought over $70000 in vehicle with them. i will never go back. More

Exceptional Experience I would give this place not 5 ....but 10 stars !!! On 7/22 I took delivery of my 2015 S with QC: - VPP 24 Month Lease, 12K miles, $312 due at sig I would give this place not 5 ....but 10 stars !!! On 7/22 I took delivery of my 2015 S with QC: - VPP 24 Month Lease, 12K miles, $312 due at signing which included registration/title fees, $395 disposition fees. Percy was very responsive and professional. Was accessible via phone and email throughout the day. Over the phone I told him my color preference, he had the car charged, cleaned and ready for me to pickup upon arrival. Prior to my arrival he asked me to complete the online application, so when I arrived, all the paperwork was ready! Even though the dealership is over 30 miles away from my home, delivery arrangements were made for that evening at 8:00 PM. The Finance team was very professional, didn't try to up-sell/x-sell me anything, but gave me great information about forms I needed to submit for the GA tax credit and procedure. Presented me with the documents containing the numbers agreed to. This is how a car buying/leasing experience should be !!! [i]Lessons Learned:[/i] I reached out to the other (not Town center) allegedly largest Nissan dealership in the Southeast that is 3.4 miles from my house via phone and email, the sales team-members didn't return my calls. I called the next day and another sale team member said they were too busy with Leaf sales to call me back, wouldn't give me any lease numbers over the phone or via email, only received emails from their management team - "when can you come in". Cheers More

Excellent Dealer I recently leased a car and I am very happy and pleased with my experience with Eddie. He is very professional. He keeps his words and values customer I recently leased a car and I am very happy and pleased with my experience with Eddie. He is very professional. He keeps his words and values customer's time. I would definitely ask for Eddie's help next time too. More

Exceptionally satisfied with whole process. As a retired professional myself I was so impressed how organized & knowledgeable our salesman was of the car we were interested in. We were treated As a retired professional myself I was so impressed how organized & knowledgeable our salesman was of the car we were interested in. We were treated ever so kindly and with patience to all the questions we asked. Nothing was to much to ask. Has been several days that we have owned this sm.suv and would not trade it for anything, LOVE IT and very HAPPY. Thanks so much Town Center Nissan. Mr. & Mrs. E.R. Pitts Cartersville, GA. More