Town & Country Ford Inc

Service was great. Extensive timing chain/phaser work taken care of with no problems. One dealer didn't even want to fix the issue. Had a great warranty and they had no Extensive timing chain/phaser work taken care of with no problems. One dealer didn't even want to fix the issue. Had a great warranty and they had no problems dealing with that. About as easy on my end as you can get. More

Very impressed. No pressure, very thorough and patient with my buying process. Will highly recommend! No pressure, very thorough and patient with my buying process. Will highly recommend! More

A simple dent in quarter. And they took 2 weeks to fix. Should of been 3 days. Added a bunch of repairs and sent to insurance twice the price of quote. Even though I said ov And they took 2 weeks to fix. Should of been 3 days. Added a bunch of repairs and sent to insurance twice the price of quote. Even though I said over and over I will self pay. Sad thing is I do this work at Ford motor right down the road. I just don't have the equipment at home. I can cut out and replace a quarter in 3 days. They take 2 weeks to fix a dent. Severe mismanagement. Its sad a Ford worker gets treated like this from a Ford dealership. More

12/5/2021 I was shopping online for a Ford Fusion; Town & Country Ford had a "Sport" edition listed on it's website for around $21,000. I was able to set up an appointment with Preston; it was late in the & Country Ford had a "Sport" edition listed on it's website for around $21,000. I was able to set up an appointment with Preston; it was late in the evening so I was surprised to interact with a real human at that hour. Upon my arrival the next day I found the vehicle had been in minor collisions that were unreported to CarFax. The rear bumper (sticking out from the clips where it attaches to the fender) was damaged, the trunk was mis-aligned likely as a result of the impact. The front bumper had some damage that the dealership attempted to paint and the repair looked horrible. As if these things weren't enough, my sales rep Preston Jones calls me into his office (to showcase all of his accomplishments displayed on his cubicle wall) he explains to me that a third party vendor had listed the price of the vehicle incorrectly -to the tune of about $7000 and I understand we're all human, mistakes happen. Preston says that he's going to get the car into the body shop for a proper repair but the body shop is backed up 2 weeks. He says "do me a favor, will you not buy a car until I can get this one fixed?" On 12/10/2021 he checks in with me and tells me that the car waiting on the body shop was sold a right after I was in on 12/5/2021. Mr. Jones never tried to help me find a vehicle in MY price range. He tried to push me into a vehicle that fit HIS price range which happened to be anywhere from $10,000 to $15,000 more than what I was looking for. When I reached out to him via text to let him know that I had purchased a car on 12/13/2021, Preston didn't even have the decency to reply back AT ALL.....nothing. Don't make the mistake that I did of telling Preston Jones that I had really good credit or you may be taken advantage of. I do not recommend this dealership nor Preston Jones. More

I dropped off my car on Tuesday for recall service and they told me it takes 2 days to be fixed, then I called them on Friday but they said it would be ready on Saturday by 1 pm. I called them today (Sat they told me it takes 2 days to be fixed, then I called them on Friday but they said it would be ready on Saturday by 1 pm. I called them today (Saturday) and they said nobody is here in the service department, and they don't know if it is done or not More

I worked out a deal on the phone with a salesman who was great and very helpful for a new ford f150. We agreed on a price and he wrote it up with taxes and fees. I went in to the dealer and drove truck an great and very helpful for a new ford f150. We agreed on a price and he wrote it up with taxes and fees. I went in to the dealer and drove truck and agreed to buy it. Then the sales manager stepped in and said there was another $4000 fee because of supply and demand. I told him that I had driven a hour to get here after agreeing to a price; he then told it was his truck and he could put whatever price on it he wanted More

Hello I'm reaching out in hopes that I can get some answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive w answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive was told the transmission mechanic was out due to his wife having a baby and he was out on paternity leave. When he returned a week later I was told they were still diagnosing my car and to call back in a few days, so I did and was told itll be ready they ordered the part just have to get that part put in and id be able to pick my car up the following week. Since then after getting the run around I call at least once a week and I get told no eta on the transmission control module part and so my car has been sitting being neglected no oil ran through the engine no battery hooked up not started since June that alone will destroy a vehicle just put a brand new battery in it and im concerned ill have more issues than just the transmission once I get my car back because It has been sitting so long. I have reached out to the corporate several times with no solution. I have a business that is imperative that I have a vehicle no one has offered a loner or rental and I have spent money on car insurance since June on a vehicle that is not being driven and alot of money on ubers to get me back and forth to work. I cannot afford to keep doing this. More

I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!! More

My car was brought in to fix the flywheel and I picked it up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to T up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to TAC. It has now been going on 3 weeks and I have yet to get a returned call, even though I have called, left messages, sent emails, every single day. I called Ford corporate and they told me I had several cars in front of mine and they didn't have a time frame on when it would even be diagnosed in order for me to get a rental. One would think since the transmission was obviously messed up BY THEM when they replaced flywheel, that my car would take some sort of priority. I am having to pay Uber 4 times a day just to get my kids to school. The lack of compassion, concern, communication, and just plain customer service is the worst I've ever experienced. The car is still under warranty since it was only just purchased in May smh. More