Town & Country Ford Inc

I worked out a deal on the phone with a salesman who was great and very helpful for a new ford f150. We agreed on a price and he wrote it up with taxes and fees. I went in to the dealer and drove truck an great and very helpful for a new ford f150. We agreed on a price and he wrote it up with taxes and fees. I went in to the dealer and drove truck and agreed to buy it. Then the sales manager stepped in and said there was another $4000 fee because of supply and demand. I told him that I had driven a hour to get here after agreeing to a price; he then told it was his truck and he could put whatever price on it he wanted More

Hello I'm reaching out in hopes that I can get some answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive w answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive was told the transmission mechanic was out due to his wife having a baby and he was out on paternity leave. When he returned a week later I was told they were still diagnosing my car and to call back in a few days, so I did and was told itll be ready they ordered the part just have to get that part put in and id be able to pick my car up the following week. Since then after getting the run around I call at least once a week and I get told no eta on the transmission control module part and so my car has been sitting being neglected no oil ran through the engine no battery hooked up not started since June that alone will destroy a vehicle just put a brand new battery in it and im concerned ill have more issues than just the transmission once I get my car back because It has been sitting so long. I have reached out to the corporate several times with no solution. I have a business that is imperative that I have a vehicle no one has offered a loner or rental and I have spent money on car insurance since June on a vehicle that is not being driven and alot of money on ubers to get me back and forth to work. I cannot afford to keep doing this. More

I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!! More

My car was brought in to fix the flywheel and I picked it up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to T up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to TAC. It has now been going on 3 weeks and I have yet to get a returned call, even though I have called, left messages, sent emails, every single day. I called Ford corporate and they told me I had several cars in front of mine and they didn't have a time frame on when it would even be diagnosed in order for me to get a rental. One would think since the transmission was obviously messed up BY THEM when they replaced flywheel, that my car would take some sort of priority. I am having to pay Uber 4 times a day just to get my kids to school. The lack of compassion, concern, communication, and just plain customer service is the worst I've ever experienced. The car is still under warranty since it was only just purchased in May smh. More

At Town a d Country Ford on Preston: Had my 2020 F150 repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's wh repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's what service is supposed to be about. Work was also done in a timely manner and the tech showed me where the damage had occurred and how to prevent it in the future. Best experience I've ever had with dealership service anywhere. More

My service was great a great experience I just wish I My service was great a great experience I just wish I had come over there sooner. I think they did everything they could to help and I appreciate tha My service was great a great experience I just wish I had come over there sooner. I think they did everything they could to help and I appreciate that. I will be sending family and friends to them. More

Outstanding buying experience from start to finish The Outstanding buying experience from start to finish The salesman Preston was very professional All involved made me feel at home Had my vehicle r Outstanding buying experience from start to finish The salesman Preston was very professional All involved made me feel at home Had my vehicle ready to go and looking sharp More

Worse salesman ever. Was rude when I simply asked for a trade value because I wouldn’t agree to do all of the paperwork first. Ready to buy so I will go somewhere else. trade value because I wouldn’t agree to do all of the paperwork first. Ready to buy so I will go somewhere else. More

This dealership is deceptive and will sell you a vehicle without disclosing information and then refuse to call you back once you find out what you've really gotten into. Sold me a vehicle with a ton of mo without disclosing information and then refuse to call you back once you find out what you've really gotten into. Sold me a vehicle with a ton of mods including headers and removed cars which makes the car not street legal. These guys are crooks and should not be trusted. More

Ivy Henderson was a great salesman who was laid back and didn't pressure me to buy a car. Blaze and Braeden in the service department were so professional and helpful! Thanks for the great experience purc didn't pressure me to buy a car. Blaze and Braeden in the service department were so professional and helpful! Thanks for the great experience purchasing a new car. More