Town & Country Ford Inc

Hello I'm reaching out in hopes that I can get some answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive w answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive was told the transmission mechanic was out due to his wife having a baby and he was out on paternity leave. When he returned a week later I was told they were still diagnosing my car and to call back in a few days, so I did and was told itll be ready they ordered the part just have to get that part put in and id be able to pick my car up the following week. Since then after getting the run around I call at least once a week and I get told no eta on the transmission control module part and so my car has been sitting being neglected no oil ran through the engine no battery hooked up not started since June that alone will destroy a vehicle just put a brand new battery in it and im concerned ill have more issues than just the transmission once I get my car back because It has been sitting so long. I have reached out to the corporate several times with no solution. I have a business that is imperative that I have a vehicle no one has offered a loner or rental and I have spent money on car insurance since June on a vehicle that is not being driven and alot of money on ubers to get me back and forth to work. I cannot afford to keep doing this. More

I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!! More

My car was brought in to fix the flywheel and I picked it up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to T up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to TAC. It has now been going on 3 weeks and I have yet to get a returned call, even though I have called, left messages, sent emails, every single day. I called Ford corporate and they told me I had several cars in front of mine and they didn't have a time frame on when it would even be diagnosed in order for me to get a rental. One would think since the transmission was obviously messed up BY THEM when they replaced flywheel, that my car would take some sort of priority. I am having to pay Uber 4 times a day just to get my kids to school. The lack of compassion, concern, communication, and just plain customer service is the worst I've ever experienced. The car is still under warranty since it was only just purchased in May smh. More

At Town a d Country Ford on Preston: Had my 2020 F150 repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's wh repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's what service is supposed to be about. Work was also done in a timely manner and the tech showed me where the damage had occurred and how to prevent it in the future. Best experience I've ever had with dealership service anywhere. More

My service was great a great experience I just wish I My service was great a great experience I just wish I had come over there sooner. I think they did everything they could to help and I appreciate tha My service was great a great experience I just wish I had come over there sooner. I think they did everything they could to help and I appreciate that. I will be sending family and friends to them. More

Outstanding buying experience from start to finish The Outstanding buying experience from start to finish The salesman Preston was very professional All involved made me feel at home Had my vehicle r Outstanding buying experience from start to finish The salesman Preston was very professional All involved made me feel at home Had my vehicle ready to go and looking sharp More

Worse salesman ever. Was rude when I simply asked for a trade value because I wouldn’t agree to do all of the paperwork first. Ready to buy so I will go somewhere else. trade value because I wouldn’t agree to do all of the paperwork first. Ready to buy so I will go somewhere else. More

This dealership is deceptive and will sell you a vehicle without disclosing information and then refuse to call you back once you find out what you've really gotten into. Sold me a vehicle with a ton of mo without disclosing information and then refuse to call you back once you find out what you've really gotten into. Sold me a vehicle with a ton of mods including headers and removed cars which makes the car not street legal. These guys are crooks and should not be trusted. More

Ivy Henderson was a great salesman who was laid back and didn't pressure me to buy a car. Blaze and Braeden in the service department were so professional and helpful! Thanks for the great experience purc didn't pressure me to buy a car. Blaze and Braeden in the service department were so professional and helpful! Thanks for the great experience purchasing a new car. More

As the granddaughter of a Retired Ford Truck Assembly Plant Employee I am HIGHLY disappointed that Ford would put their name on this dealership. In the beginning of this year, my husband and I purchased Plant Employee I am HIGHLY disappointed that Ford would put their name on this dealership. In the beginning of this year, my husband and I purchased a vehicle from this establishment. We were told there were no accidents on this vehicle and that it was a trade-in from Ohio. We bought it that night and were told to that they would detail the vehicle and scent bomb it to get the cigarette smell out from the security guard that uses the vehicle at night. The day we were going to pick it up they told us it would be another day to finish all the cleaning. My husband and I were cool with that. The next day we pick it up and drop off my old vehicle. I thought it was weird that the car still looked messy and would just clean up a little bit more when I got the chance. In March while I was at work I came out to my windshield wipers had been stolen. I filed a police report of the theft. When giving my vin and plate number the tip line told me that the vehicle was not registered to neither my husband or me and was still registered to Town and Country. The real kicker was that my plate belong to another vehicle on that lot. I explained that couldn't be possible since I have the paper work proving we purchased the vehicle and they let us drive off the lot with the same plate it had on. I was shocked, but the tip line assured me that it couldn't be my fault. I finished filing the report and called T&C immediately and spoke to the registration department. The department told me that they had been trying to contact my husband and I for over two months and finally gave up. I asked for the numbers they had on file neither of them were correct. I explained that the plate on the back of my car did not belong to my vehicle. She informed me there should have been a temp tag because she had my original plate in our file. I gave her the plate number that was on the back of the vehicle. She informed me that the plate did in fact belong to another vehicle on the lot and that the employees will switch around plates from vehicle to vehicle. We finished the details on getting our car registered and I had to go up there to get out temp tag. I cannot wrap my head around how this would happen on the first place. A couple of days before Easter my breaks began to act funny. I was having trouble stopping this vehicle. Town and Country to have it looked at since I had a warranty. They told me to bring it in so they could look at it. Upon investigation they found that someone put transmission fluid in my break fluid! I was beyond upset since I was at the time 5 months pregnant. I had to have a rental car to use during the two days they had my vehicle. They called explaining that a part would need to be replaced due to the damage one of their technicians caused. It would cost us over $200. I asked if I could speak to the guy who sold us our car Roy and explain to him the situation and how I was highly unsatisfied. Unfortunately, he was not there that day and I talked to one of the managers. The manager treated me very unprofessionally when I explain him the situation and said "well what do you want me to do about it?" At that point I demanded that they pay for their mistake, because it could have cost us our unborn daughter's, my husband's, and my own life. He rudely agreed that they would pay for the damages. We thought the nightmare was over until my car locks just recently started to act up. I thought it was very strange and amounted to the fact the remote on my keys was just needing to be replaced. Around this same time my drivers door no longer activated the lights in my car. Thinking it was the battery until my family started to point out that the driver side looked like it had been replaced since the paint color looked very muted compared to the rest of the car. Upon further research my husband and I discovered that the car was a Salvaged Title purchased in and auction out of Ohio. That it had been considered totalled by the previous owner's insurance due to damage to the front, undercarriage, and disabling damage. We were never disclosed this information. More