Town & Country Ford Inc

As the granddaughter of a Retired Ford Truck Assembly Plant Employee I am HIGHLY disappointed that Ford would put their name on this dealership. In the beginning of this year, my husband and I purchased Plant Employee I am HIGHLY disappointed that Ford would put their name on this dealership. In the beginning of this year, my husband and I purchased a vehicle from this establishment. We were told there were no accidents on this vehicle and that it was a trade-in from Ohio. We bought it that night and were told to that they would detail the vehicle and scent bomb it to get the cigarette smell out from the security guard that uses the vehicle at night. The day we were going to pick it up they told us it would be another day to finish all the cleaning. My husband and I were cool with that. The next day we pick it up and drop off my old vehicle. I thought it was weird that the car still looked messy and would just clean up a little bit more when I got the chance. In March while I was at work I came out to my windshield wipers had been stolen. I filed a police report of the theft. When giving my vin and plate number the tip line told me that the vehicle was not registered to neither my husband or me and was still registered to Town and Country. The real kicker was that my plate belong to another vehicle on that lot. I explained that couldn't be possible since I have the paper work proving we purchased the vehicle and they let us drive off the lot with the same plate it had on. I was shocked, but the tip line assured me that it couldn't be my fault. I finished filing the report and called T&C immediately and spoke to the registration department. The department told me that they had been trying to contact my husband and I for over two months and finally gave up. I asked for the numbers they had on file neither of them were correct. I explained that the plate on the back of my car did not belong to my vehicle. She informed me there should have been a temp tag because she had my original plate in our file. I gave her the plate number that was on the back of the vehicle. She informed me that the plate did in fact belong to another vehicle on the lot and that the employees will switch around plates from vehicle to vehicle. We finished the details on getting our car registered and I had to go up there to get out temp tag. I cannot wrap my head around how this would happen on the first place. A couple of days before Easter my breaks began to act funny. I was having trouble stopping this vehicle. Town and Country to have it looked at since I had a warranty. They told me to bring it in so they could look at it. Upon investigation they found that someone put transmission fluid in my break fluid! I was beyond upset since I was at the time 5 months pregnant. I had to have a rental car to use during the two days they had my vehicle. They called explaining that a part would need to be replaced due to the damage one of their technicians caused. It would cost us over $200. I asked if I could speak to the guy who sold us our car Roy and explain to him the situation and how I was highly unsatisfied. Unfortunately, he was not there that day and I talked to one of the managers. The manager treated me very unprofessionally when I explain him the situation and said "well what do you want me to do about it?" At that point I demanded that they pay for their mistake, because it could have cost us our unborn daughter's, my husband's, and my own life. He rudely agreed that they would pay for the damages. We thought the nightmare was over until my car locks just recently started to act up. I thought it was very strange and amounted to the fact the remote on my keys was just needing to be replaced. Around this same time my drivers door no longer activated the lights in my car. Thinking it was the battery until my family started to point out that the driver side looked like it had been replaced since the paint color looked very muted compared to the rest of the car. Upon further research my husband and I discovered that the car was a Salvaged Title purchased in and auction out of Ohio. That it had been considered totalled by the previous owner's insurance due to damage to the front, undercarriage, and disabling damage. We were never disclosed this information. More

Low effort repair Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the new part with a ZIP TIE as well as not fix the noise issue. This dealership will NOT treat you as a valued customer, they simply want your money and do WORSE than the bare minimum UPDATE: The zip tie fix they applied to the bumper has failed and now the bottom part of the bumper is just hanging there now. They have done nothing to try and resolve the issue they created More

Awesome Experience at Town & Country Ford Louisville I inquired about a vehicle at this dealership. The salesman I was paired with, was Bobby. He was very attentive, and was very nice through the whole I inquired about a vehicle at this dealership. The salesman I was paired with, was Bobby. He was very attentive, and was very nice through the whole process. I never once felt pressured. I ended up not getting the vehicle, because I needed to get one with a little more room. Bobby was very understanding. I'm glad I had an opportunity to work with Bobby. Highly recommend him! More

Tricounty and Ryan Burton Tricounty Ford and Ryan Burton were more than willing to go the extra mile. We have purchased two vehicals, a Focus and a F-150, that they have found Tricounty Ford and Ryan Burton were more than willing to go the extra mile. We have purchased two vehicals, a Focus and a F-150, that they have found more rebates and offerings than where made public to help out with financing. I test drove 3 different tricks before finding tje one thst would benefit my family for years to come. I wouldn't suggest another dealership or sales person Ryan Burton and Tricounty Ford. More

Car Purchase and Service I purchased a pre owned 2016 fusion from Town and Country Ford and had a great buying process. The finance office got me an aggresive interest rate a I purchased a pre owned 2016 fusion from Town and Country Ford and had a great buying process. The finance office got me an aggresive interest rate and a very good price. They made the purchase process fast and easy. The salesman was very professional. I took the car back in for some service and repairs recently and Blaze and the service department took great care of me. Would definitely recommend to others. More

Town and Country Ford The staff at Town and Country Ford are the best. They fix it right the first time and do a great job of communicating with the customer. The sales The staff at Town and Country Ford are the best. They fix it right the first time and do a great job of communicating with the customer. The sales department gave us a very fair allowance on our trade in and the vehicle we purchased was priced right and in great shape. We only buy from Town & Country Ford. More

New Ford Edge Terence Booker was very friendly and helpful! I will definitely go back for my next new purchase! James, the sales manager was great as well! Terence Booker was very friendly and helpful! I will definitely go back for my next new purchase! James, the sales manager was great as well! More

Escape Service Work everybody in the dealership from front to back was wonderful they where giving a way a 68 ford ranger truck that I can win in dec everybody in the dealership from front to back was wonderful they where giving a way a 68 ford ranger truck that I can win in dec More

Great experience Great place ,second purchase on car,no hassle sales person..would recommend to family and friends..they will also do there best to work with you to Great place ,second purchase on car,no hassle sales person..would recommend to family and friends..they will also do there best to work with you to get u in a car or truck.. More

My experience at town and country Ford Very knowledgeable sales staff. Really laid out the information to me so I could decide exactly what I wanted. No pressure was put on me to steer Very knowledgeable sales staff. Really laid out the information to me so I could decide exactly what I wanted. No pressure was put on me to steer me in any one direction. I must say, that was one of the best car buying experiences I've ever had. More