Town & Country Ford

I brought my 2016 Ford F-150 to Town & Country Ford in Bessemer for an open safety recall — Powertrain Control Module (PCM) Reprogramming, listed on my invoice (#724236). On Monday, the service department Bessemer for an open safety recall — Powertrain Control Module (PCM) Reprogramming, listed on my invoice (#724236). On Monday, the service department called and told me the recall had been completed. I picked up my truck the next day based on that information. The following morning, I received a call from the service department informing me that the recall had never actually been performed — the technician had no explanation for why it had been marked as done. My invoice shows this line item billed at $0.00/$0.00, consistent with no work being performed, despite being verbally told otherwise. This is a safety recall, meaning it was issued to address a safety-related defect. Being told it was completed when it wasn't means I drove my truck, believing an outstanding safety issue had been resolved, when it had not. I'd encourage anyone with an open recall here to confirm directly with Ford (ford.com/support/recalls, using your VIN) rather than relying solely on the dealership's word that the work is done.* More

Hands down the best customer service I've ever had pre and post purchase. Fred Williams is the man! He made the process seamless start to finish. Super professional, responsive and a man of his word. and post purchase. Fred Williams is the man! He made the process seamless start to finish. Super professional, responsive and a man of his word. More

Derrick is tge beat he play me find something I like but also in my budget ask for him also in my budget ask for him More

First class service from Derrick and the Town & Country Ford team. Terrific follow up. Highly recommend. Ford team. Terrific follow up. Highly recommend. More

Sheila and I had a great experience buying a 2022 Ford Explorer at Town & Country Ford. Derrick Young was helpful in making it happen for us. He kept after it until he found a car that fit our needs and o Explorer at Town & Country Ford. Derrick Young was helpful in making it happen for us. He kept after it until he found a car that fit our needs and our budget. To the whole crew that worked with us, Shelia-Business Development, Eddie-Sales Manager, Renae-Delivery Specialists, and Ron-Finance Manager, we thank you! More

First class dealership. We only work with Derrick Young whom we have purchased 2 F-150’s from. He is an amazing salesman whom really cares for his clients and their needs. H We only work with Derrick Young whom we have purchased 2 F-150’s from. He is an amazing salesman whom really cares for his clients and their needs. His knowledge in sales and inventory plus concern for our needs will continually bring us back to Town & Country Ford in Bessemer. More

I have bought 2 vehicles from this dealership in last couple of years & will again.the promptness ,courtesy,& care of are the best!.Taylor Thornton was my sales associate:She took care of my every need f couple of years & will again.the promptness ,courtesy,& care of are the best!.Taylor Thornton was my sales associate:She took care of my every need from finding,sales ,& financing the right vehicle .even had an recall issue.she took care of it completely the same day..you rarely find a associate like that. Town & Country is lucky & should feel confident & happy having folk like that represent their company..Thank you Taylor! More

Purchased several trucks for my business and referred friends who have purchased both new and used as well. Best friend ordered a new f350 and loves it. Decided to order a new Maverick (new truck bye For friends who have purchased both new and used as well. Best friend ordered a new f350 and loves it. Decided to order a new Maverick (new truck bye Ford) myself. I will buy again and my friends are pleased as well. Good pre-owned selection to choose from. More

Wonderful experience selling and buying a truck.They Wonderful experience selling and buying a truck. They took care of all repairs on the used truck we bought. Mr Pip Hudson is a great salesman. Wonderful experience selling and buying a truck. They took care of all repairs on the used truck we bought. Mr Pip Hudson is a great salesman. More

Bought a Ford Edge five days ago from Town and Country. Pip Hudson was extremely helpful guiding us in the sale process. He was great. Pip Hudson was extremely helpful guiding us in the sale process. He was great. More