Town & Country Ford of Nashville

Dropped my F150 off two separate times in a little over six weeks for service for a loss in motor power. The service department charged us almost a $1000 for the first visit. Said they could not replicate six weeks for service for a loss in motor power. The service department charged us almost a $1000 for the first visit. Said they could not replicate the problem so therefore there was no repair to do under there policy in the 2nd visit. Third dropoff was by tow truck and we were told the truck needs a new motor. Incompetent is the least of this. Oh, and the service manager said, he does not care what motor it is, it should not last more than 100,000 miles!! More

I have bought several vehicles from Town and Country Ford and use their service department. I have always had great professional service and and sales from them. Maverick Sweat, Jeff Bianchi, Chad Stoops, and use their service department. I have always had great professional service and and sales from them. Maverick Sweat, Jeff Bianchi, Chad Stoops, and Bob McQuinn are all professional and just great to deal with. Jason Larkin in service has always taken care of my service needs promptly. Worth the drive to Madison from Gallatin for the better deals and much better service. More

Con artists and price gouging. Wish we could go negative on stars. So i stopped by 11/30 to ask a couple simple questions. The gentlemen speaking to me was rude and seemed like Wish we could go negative on stars. So i stopped by 11/30 to ask a couple simple questions. The gentlemen speaking to me was rude and seemed like he had no interest or care for the questions i asked. Where this gets bad is the wait went form end of day to 2 days. Then i asked hay how much would you charge to check my transmission fluid and add some if needed. The Quote $220 to check plus whatever fluid used if insane, further illustrating my point. I am currently looking for a new vehicle and this would have been a great step for sales for them. Some may ask why dont you check your own fluid. I have a f150 4x4. It is not can i check it. I do not have a way to transfer fluid to the transmission. I have the full intent to contact TN Consumer Affairs for the price gouging issue. More

John Hartley meet me and was very helpful. I knew the type of car I wanted. He knew they had it. He led me to the car and it was exactly what I wanted. That's the fun part normally, but th I knew the type of car I wanted. He knew they had it. He led me to the car and it was exactly what I wanted. That's the fun part normally, but the time spent filling out the papers, signing papers etc was a pleasant experience as well. Lots of fun conversation mingled with laughter as we chatted. No shortage of coffee either. Overall, a very pleasant car buying experience. Thank you John, and the others within the sales department that played a role in belong me with the purchase. More

I bought a black single cab 2019 F150 hereand I absolutely love it!! Jamie Lyons was excellent to work with. No pressure to buy, There was nobody in the detail shop so Jamie took it back and spraye absolutely love it!! Jamie Lyons was excellent to work with. No pressure to buy, There was nobody in the detail shop so Jamie took it back and sprayed it off, which he didn't have to do. Had an issue with a cracked taillight, Jamie ordered one and I had to bring it back and Jamie replaced it himself. I had to bring it back again because it still wasn't right so he took it to the body shop and the issue was resolved. Very happy with my purchase. Highly recommend Jamie. The only issue I had was waiting nearly 4 hours to get the paperwork done and considering I paid for the vehicle on the spot this shouldn't have happened. This was not Jamie's fault. Matter a fact he wasn't very happy with that part of it and apologized over and over. Couldn't ask for better service when it comes to Jamie! More

Had a very good experience at this dealership! Bob was great to work with, didn't use any pushy sales techniques. He asked what I needed to make the deal happen, which for me was trade in allowanc Bob was great to work with, didn't use any pushy sales techniques. He asked what I needed to make the deal happen, which for me was trade in allowance my used car, and he made it happen! Shaun was great at explaining every little detail during the paperwork process. I was confused on some of the terminology and how the numbers all added up but he didn't try to gloss over it and get my signature, he was happy to go through all the details until I fully understood what I was committing to. I recommend this dealership for a new car or truck purchase! I was able to drive home a brand new F150 that day and got an amazing deal! More

They made the process of buying a new car smooth and straight forward.They also took me straight to the car I was looking for. straight forward.They also took me straight to the car I was looking for. More

Service department friendly and courteous,repairs and service done in a timely manner,drop vehicle off for recall work and oil change greeted quickly and courteous all concerns answered, would take back service done in a timely manner,drop vehicle off for recall work and oil change greeted quickly and courteous all concerns answered, would take back to have service done thank you. More

Very good service. They called me with updates, explained what was wrong, made sure I understood. I would take my car there again. They called me with updates, explained what was wrong, made sure I understood. I would take my car there again. More