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Town East Ford - Service Center

Mesquite, TX

4.5
260 Reviews

260 Reviews of Town East Ford - Service Center

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March 14, 2024

Staff and workers are very respectful and friendly. Amazing area and well maintained. Good dress code makes them stand out and look professional. More

by RICKY6.CALDERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 19, 2024 -

Town East Ford responded

Thank you very much for your positive feedback!

March 14, 2024

Always glad to come in for service here. The drive people are always helpful. Erica Reeves was the best! Thank you! More

by DOCRT1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Mar 19, 2024 -

Town East Ford responded

Thank you for taking the time to share your positive experience! We look forward to your next visit!

March 13, 2024

It's was an excellent experience! My salesman was great and finance manager made me feel great! I will always come to Town East Ford!! More

by catherinewylie1961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 19, 2024 -

Town East Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 13, 2024

Over 2hr wait for oil change and tire rotation when quoted 1 - 1.5 hrs. Also my oil filter is leaking so unfortunately I will have to return due to workmanship. More

by chad.cornstubble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Town East Ford responded

Hi Chad, thank you for sharing your feedback with us. We apologize for the extended wait time and the issue with your oil filter. We take your concerns seriously and will address them with our team to ensure a better experience in the future. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.

March 13, 2024

Not sure about this dealer Town East ford when I bought my F150 from there I was told and have the paperwork showing that my first two oil changes where included with my purchase, within two years of purch More

by mwashington4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Blumer
Mar 18, 2024 -

Town East Ford responded

Hi there, we're sorry to hear about your recent experience. We strive to uphold our promises and we apologize for any miscommunication that may have occurred. We would like to look into this matter further to ensure customer satisfaction. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.

March 12, 2024

Staff was courteous and friendly Repair/service took longer than original time frame given Thank you More

by monreeves1
Recommend Dealer
Yes
March 11, 2024

Dropped it off for service and was immediately greeted, final payment was as quoted Doug was professional and personable More

by Sdelfyette
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug
March 11, 2024

Tyler kept me up to date on the status. Was very helpful I'm very satisfied More

by EFAVELLA0720
Recommend Dealer
Yes
Employees Worked With
Tyler
March 10, 2024

I received excellent customer service and Alberto explained the services that were recommended for my vehicle. More

by SUVLover
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alberto Vazquez
March 10, 2024

Tyler was quick and informative And he has the same name as me so he is cool More

by TYLERLEEUW
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler
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