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Terri Scott
Terri Scott at Town East Ford

Terri Scott

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.5
48 Reviews
4.5

48 Reviews

Write a Review

Dealership Experience

5 yrs, 8 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

English English

48 Reviews of Terri Scott

April 28, 2024

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Good service. Had the vehicle I wanted in stock. I was pressed for time and did what was necessary to get me on the road. Over delivered More

by hollandjay62
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Yes

Other Employees Tagged: Steve Powell

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April 27, 2024

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Service department manager is the most attentive person I have ever seen in an automotive service shop. He scheduled , received, did the work timely and delivered exactly what he specified. You can’t ask for More

by Fdp99@aol.com
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Yes
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April 26, 2024

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Excellent service, very professional, in and out quickly! I was very satisfied with the time it took to repair my vehicle. More

by Dan33470
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Yes
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April 26, 2024

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Erica was fantastic to work with. If you ever need service, ask for her and she'll take care of you. More

by jordansfa
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Yes
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April 26, 2024

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I’ve never had better service. It took less time than I had planned for. Extremely friendly and professional service advisor. More

by MILLSDRJR
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Yes
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April 25, 2024

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Appointment was on time. Service rep was courteous and answered all my questions. Definitely a good experience. More

by ALJSILVA
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Yes
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April 24, 2024

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They will help you even if they make a mistake. The customer service mngr. is awesome More

by DADRIEN79
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Yes
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Apr 25, 2024

Town East Ford responded

Thank you for taking the time to leave a review! We appreciate your feedback, especially about our commitment to helping customers even when mistakes happen. It's important to us that we resolve any issues and ensure your satisfaction. We're thrilled to hear our customer service manager was awesome! They work hard to ensure a positive outcome in every situation.

April 24, 2024

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Crista was very helpful and kind. She went over all procedures and what is needed to be done. Thank you crista. More

by jose20luna
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Recommend Dealer
Yes

Other Employees Tagged: Crista Elliott

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Apr 25, 2024

Town East Ford responded

We're so glad to hear Crista was helpful and kind during your visit! Thank you for the kind words and for taking the time to leave a review. At Town East Ford, we strive to ensure clear communication and a positive experience for every customer. Crista takes pride in going the extra mile, and we'll be sure to pass on your appreciation.

April 24, 2024

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Great service and great communication will definitely use again and my service advisor was great More

by bermanpc
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Apr 25, 2024

Town East Ford responded

We're thrilled to hear you had a great experience with both our service and communication! Thank you for taking the time to leave a review, and especially for mentioning your service advisor. It means a lot to know that we were clear and kept you informed throughout the process. We pride ourselves on providing excellent service, and our team works hard to make every visit as smooth and positive as possible. We look forward to seeing you again soon!

April 17, 2024

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Austin is my man. He goes above and beyond and treats me as if I’m his only customer. More

by ricky.d.harrington
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Apr 18, 2024

Town East Ford responded

That's fantastic to hear! We appreciate you recognizing Austin's dedication to exceptional service. He strives to make every customer feel valued and well-cared for. Thanks for choosing us!

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