Town North Nissan
Austin, TX
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Anthony Santoscoy, Service Manager, was very pleasant from the moment I arrived. He greeted me with a smile and made me feel very welcomed. I visited this location to take advantage of a coupon for an from the moment I arrived. He greeted me with a smile and made me feel very welcomed. I visited this location to take advantage of a coupon for an oil change. Service was completed in a very timely fashion. Although this location is about a twenty minute drive, I plan to visit again for my next service. Thank you for your exceptional customer service. More
I like the quality of the work in service department. However, having to wait 2.5 hours for oil change is excessive. Hopefully, the wait time can be improved. However, having to wait 2.5 hours for oil change is excessive. Hopefully, the wait time can be improved. More
They provided excellent service. Needed my car to get serviced. The technician looked at it, answered any questions I had and was back on the road quicker then expected. Thank you je Needed my car to get serviced. The technician looked at it, answered any questions I had and was back on the road quicker then expected. Thank you jeremy for your assistance and the techs that looked at my car More
Why your mechanic messed up my car? car start shaking.lost the power . 3 times car died middle of road.why you are dishonest.your thief mechanic or stupid guy screwed my night I'm sad wh car start shaking.lost the power . 3 times car died middle of road.why you are dishonest.your thief mechanic or stupid guy screwed my night I'm sad why playing with people life.that is really dishonesty way of making money. More
James went above and beyond to make sure I found the right car for me and knows everything about the vehicles. He treats customers like family and I would recommend him to anyone. The finance office ne right car for me and knows everything about the vehicles. He treats customers like family and I would recommend him to anyone. The finance office needs more help; it took way too long to finalize everything. However, the finance guy was very nice and explained options thoroughly. More
Update I when to my first service 5/31 las week and it was a bad experience first I wasn't aware of why I was going the person that chatted me only said the 90 day check up. They did the first service est was a bad experience first I wasn't aware of why I was going the person that chatted me only said the 90 day check up. They did the first service estimated time was 2 hours I waited at the 2 hours mark I ask how much longer then they said almost done waited 30 minutes then they said there was a problem that the coolant cap was missing but I going to tell the tech to rap it up and I released it I was like what a little confused I when back and thought about it for a while I when back an ask why is the coolant cap missing he said they lift it the hood and it wasn't there we are trying to get a replacement but we don't have any on hand but I ordered one free of charge but I released the car once it's done so I waited when he first tried to hand me the keys I told him can we go take a look the coolant reservoir was empty I told him if I drive off it will overheat he said no you drove it here an it didn't overheat I was there no coolant in there then he said it's all in the radiator I was about to say what u stupid or what but I didn't I kept come an told him I'm not driving without coolant so the manager came and I told him he got them to put coolant but I told him what going to stop the coolant from escaping then they when inside and in awhile came out with a cap finally left it took 4 hours I even declined the car wash bc they told me it was going to take an extra hour the new cap arrived on Tuesday but couldn't go until Thursday I when there they couldn't find it the parts manager came out and ask to see the car he said you already have a cap and I tried to explain what happened he said the million dollar question I just don't see where did the old cap come from if we didn't have any on hand? 👏 They finally call the service advisor or someone he has it they installed the new one took the old one probably to try an warranty it out or something overall I very dissatisfied thinking not to take the car back on the next service. More
I went in today to purchase an SUV, and the General Sales Manager, Matthew Miera, was very rude and unprofessional. He was in a rush and didn't take the time to explain anything to me. I just got up, left, Manager, Matthew Miera, was very rude and unprofessional. He was in a rush and didn't take the time to explain anything to me. I just got up, left, and went to another dealership where I got a better deal. More

