Town North Nissan

Worst experience I've ever had buying a used vehicle. The used car manager Carlos Muller and the agreement of purchase of a Chevy Traverse for $7000. The vehicle had issues like AC didn't work, park The used car manager Carlos Muller and the agreement of purchase of a Chevy Traverse for $7000. The vehicle had issues like AC didn't work, parking sensers were out but they were going to fix them before I purchased the vehicle. I left the dealership and waited a week for them to fix the car but it had not even gotten into the shop. I decided to come back to the dealership and was told if I purchased it then they would rush the repair becase the car had already been purchased. I decided to buy it and had it finaced. When they showed me the contract price they added another $1000 and I told them NO, Carlos and I signed the agreement of $7000. He shows me a paper saying they have to do all this work to it and trying to recoop some of the cost. We agured back and forth on the price and I settles at 7275.00 due to me wanting the car. Ethics in the dealership is non existant. We got agreed on a price then later they renig and want more money for the car. (1st mistakeof me buying) A week and a half later I haven't recieved a call, or text or anything about the car. I called the salesman Isaac B. who has the worst customer service skills I've seen as a salesman. I called him and he tells me the mechanic ordered the wrong sensor and had to reorder it. I waited another couple of days and texted him again about the car. He said it was ready to go. GREAT... I go to the dealership and get my keys and get in the car and turn on the AC because its hot outside and it blows nothing but hot air. The AC had not even been touched and still broken. Carlos the manager told me I will take care of it and will call you when completed. I waited 2 days and never got a call or text from neither the salesman, Isaac or the manager, Carlos. When I texted Isaac if the car was ready days later he said it was ready to go. I came to the dealership and to pick up my SUV. The TMPS lights were on and I told Isaac that these lights were not on when i first drove the car. He said a tire sensor was out and were not going to fix it becuase they had already put money into the car. I left and took it home. The next day I went to a tire shop to fix the sensor and they told me that 3 of the sensors were out. Isaac lies about the car being broke, the dealership refuses to fix issues they were goint to fix. (2nd mistake of me buying the car) I get the car home after replace all the sensor and my parking sensor light comes on which is what I waited for 2 weeks for the dealership to fix. I looked up the code and it said the the parking sensors needed to get replace which is what the dealership was suppose to do. I sent an email to Carlos the used car manager, the General manger of the dealership Phill Aguste and no one has replied or called me. I don't trust this dealership, will never go back and purchase a vehicle there nor will I recomment anyone to go there. The lie and I have no trust in them, their ethics in teating customer is out the window, their mechanics can't fix a simple AC and sensor, No communication between customer and staff, they don't call, or text or let you know what is going on with your vehicle, They never had business when I was ther at the dealership and now I know why. All the salesmen just played with their phones at their desk. VERY, VERY, Unprofessional group of people. More

Very friendly and helpful team, took the time to help with car questions and I would definitely recommend them. with car questions and I would definitely recommend them. More

Daniel Serrano great custom service was always at our service answer all questions. This our second car purchase at Nissan with Daniel Serrano. service answer all questions. This our second car purchase at Nissan with Daniel Serrano. More

everyone was nice and explained the process to T. this is my 5th car from this dealership this is my 5th car from this dealership More

Great Service! I had the pleasure of working with Tim Galmore, and he provided great service and was very kind. I had the pleasure of working with Tim Galmore, and he provided great service and was very kind. More

Cris and Mike are awesome filled out application online by the time I knew I was approved this people are awesome will totally recommend you to go get u a nice ride I did try it I got a 2020 Impala one xxx by the time I knew I was approved this people are awesome will totally recommend you to go get u a nice ride I did try it I got a 2020 Impala one xxxx of a deal it's unbelievable if I could give them a 10 stars ⭐⭐⭐⭐⭐⭐⭐⭐ I would More

Great and fast service for customers. Good deal and very helpful employees. One of the best car dealer services in Austin, TX. Good deal and very helpful employees. One of the best car dealer services in Austin, TX. More

Courteous, on top of business, knowleodgeable. Very business like, well dress accordingly to work atmosphere. Very business like, well dress accordingly to work atmosphere. More

Great experience at Town North Austin Nissan. No hidden charges. Very nice sales guy (Isaac). Isaac’s manager, (Carlos), and the finance manager were fantastic. Note: Definitely don’t go to th No hidden charges. Very nice sales guy (Isaac). Isaac’s manager, (Carlos), and the finance manager were fantastic. Note: Definitely don’t go to the South Austin Nissan dealership on South IH35 as they had $3500 hidden charges for what they called EPP (Environmental Protection Plan) for unneeded things like tinted windows and nitrogen air in your tires. It’s worth the drive to go to the Town North Austin Nissan dealer on Research Blvd. They were super nice and very honest, quick to help us and we made the sale without any stress. We were very happy to do business with Isaac and Carlos at Town “North” Austin Nissan dealership. Again, don’t go to the South Austin Nissan unless you want a bad experience. More

Lengthy, unnecessary process time to complete the sale. Misrepresentation of dealer’s features/price point Misrepresentation of dealer’s features/price point More