Town North Nissan
Austin, TX
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Matt and team were great with their promptness and fairness with which they listened to my queries, although we were not able to identify the problem yet they have promised to get to the root cause an fairness with which they listened to my queries, although we were not able to identify the problem yet they have promised to get to the root cause and solve the problem permanently. More
Quick professional service. I thought they would have washed the car or at least cleaned under the hood, there is coolant everywhere! They came in clutch as Round Rock Hyun I thought they would have washed the car or at least cleaned under the hood, there is coolant everywhere! They came in clutch as Round Rock Hyundai was booked another week out. Overall pretty satisfied. More
Bought our 2022 Santa Fe at South Point Hyundai (south side of Austin is much closer to us), but have had terrible experience with their Service Department every visit going back to 2019. Based on Gro side of Austin is much closer to us), but have had terrible experience with their Service Department every visit going back to 2019. Based on Group 1 Service Department's reviews we brought it in for work that wasn't fixed correctly at South Point 6 months prior. Extremely glad we did! They diagnosed both issues, plus identified a 3rd problem. Thankfully we had the 100k Extented Warranty & everything was covered. If it had gone another 5k miles, we would have been paying out of pocket for a transmission, A/C condenser unit, & a coolant reservoir. Also, a HUGE shout-out to Matt Lackey, our Service Advisor. Kept us in the loop with excellent communication for the week it was in the shop waiting for warranty approval & parts to arrive. More
Pryce, Brady and Sean were all very good to me and my wife. Courteous, respectful and listened. My only ding is that Pryce was to follow up and contact us when we could bring the car back in to buff ou wife. Courteous, respectful and listened. My only ding is that Pryce was to follow up and contact us when we could bring the car back in to buff out a couple of spots on the car and that call back has not taken place as of today. More

