Beware of this dealership. At the moment we are not sure whether they are extremely careless or wilfully delaying processes, but we intend to find out and report them. More than three months after buying a car we still do not know if our title paperwork has been filed - although we know that it wasn't filed as recently as last week. To be clear, they are legally required to file this paperwork within 30 days of purchase. The worst part is that Nissan Town North simply do not care.
We bought a car from them in April. Long story short, they ordered the wrong car, and after trying to coerce us into taking a different car, reluctantly were able to locate a car in the color and model that we had actually purchased. We had to wait three weeks, but at the start of May we got the car we had originally ordered. That car was hit by a truck a few days later. Thankfully my husband was unharmed, but the car was damaged. Geico declared it a total loss in June. We had to reach out to Nissan Town North for evidence of title. Some time later in July someone in finance sent us a title application. We have to assume that the original title paperwork was never filed.
Weeks later we were told that the title paperwork was filed incorrectly. We went back in twelve days ago and resigned, and were assured it would be filed within a couple of days. We finally heard back to repeated messages two days ago, and nobody was able to tell us if the paperwork was filed. Yesterday - after tracking down a Manager - we heard back, but regarding the wrong car (we also bought a Rogue from them earlier in the year). NOBODY CAN TELL US IF THEY HAVE FILED THIS PAPERWORK AFTER MORE THAN THREE MONTHS.
Meanwhile, we have an outstanding insurance claim that Geico are waiting to pay when we have the paperwork. Which means we have made three car payments to Nissan for a car that was totalled three months ago while we wait - and wait - for them to actually do something that they were legally required to do within 30 days of purchase.
I can't even express how angry it makes me to be treated this way, or to know that we cannot trust a car dealership to file title paperwork. They do not care. Their attitude is incredible - shockingly - casual. No explanations. No apologies.
It's hard to believe that things are so chaotic that they literally do not know if this paperwork was filed, which leads me to suspect that it is wilfullly being delayed, or that even more mistakes have been made by people who could not care less about their customers.