Town North Nissan

Called today simply to get my service records, I have been going to town north Nissan since I bought my car back in 2020. The first employee in the service department assured me he was sending the in been going to town north Nissan since I bought my car back in 2020. The first employee in the service department assured me he was sending the info via email. As he's rushing me off the phone I ask what email he has on file for me only to find out they don't have an email on file. While on hold I get hung up on. I called again, this time a different employee tells me they can't just email me my records. While being rude and giving me attitude, he says I have to go to the location to get copies, I live 50min away. He "transfers" me to someone else and again they hang up on me. Clearly protocol isn't well knows between employees since I was told different things within a 10 min window. I called again and asked to speak to a manager to hopefully get the situation taken care of. Again, I only wanted my service records. A "manager" by the name of Phill Auguste calls me and is immediately rude. He cut me off as I'm trying to explain the situation that transpired just an hour earlier. After I address his tone & lack of manners from someone who is supposed to be in management he finally says he can email me the paperwork I was asking for. I have been doing business with this specific location for years so to see their customer service go downhill so quickly is very disheartening. I will most likely not be doing business with them anymore. ABSOLUTELY TERRIBLE CUSTOMER SERVICE More

It's been a week and I still have my contract. Trying to get it is like pulling teeth. I have practically begged for it and I still don't have it. Christian the finance guy said he would email it Trying to get it is like pulling teeth. I have practically begged for it and I still don't have it. Christian the finance guy said he would email it and I'm still waiting. The final deal was that a couple of dents were going to be fixed if I signed on the dotted line. I left my car and picked it up in the same condition the next day. Nobody knows why they couldn't fix the dents. Now I feel I was swindled. I wish I could've seen these reviews prior to purchasing my car. Out of the three dealers I've purchased from, this one has been by far the worst. I don't recommend it More

I didn’t like the experience so far. Representative at dealer was good when I went to buy the car. I liked the car. Tried to bargain some price. But they didn’t reduce any. Below are Representative at dealer was good when I went to buy the car. I liked the car. Tried to bargain some price. But they didn’t reduce any. Below are the things that I hate: - They don’t want to complete everything at a single go. They keep customers waiting for fulfilling all the promises - Not fulfilling all promises. I am yet to get my second key and service booklet - I am trying to reach out the representative to get above pending items complete. Not getting any responses. This is really frustrating More

Worst experience with sales man, manager and mechanics working on cars. I purchased a 2015 Traverse, after my initial inspection the salesman, manager and i decided on a price. The vehicle had to get wo working on cars. I purchased a 2015 Traverse, after my initial inspection the salesman, manager and i decided on a price. The vehicle had to get worked done so i told them I would come back when completed. When I returend I decided to purchase the car to put it in front of the line to get fixed since nothing had been done. This is when they tried to get an extra $1000 out of me for car after I and the manger had signed on a agreed price on the car. I agreed on $7300 because they kept saying we are putting too much money intothe car. I came back a week in a week and a half to find out that the vehicle had not been touched. I was angry and a comlete waist of my time. I left the car to get fixed with was the AC and parking sensor. The salesman never even called me to let me know how the progress was on my car. I had to call him to find out what was going on with it. He has no customer service skills and I don't recommend having him as a salesman for your vehicle. Isaac Ibarra was my salesman. The manager, Carlos Muller, all he soulc say I'm sorry and I will call you and make sure this gets completed. AFter 3 days I called the sales man and he tells me "oh, its done and ready to go" I pick up the car and now the TMPS light is on and I go to the salesman and he tells me that a sensor is out, but refused to fix it. I was angy and took the car. The next day I took the car to get the sensor fix and it was 3 sensors that were out. Isaac lied to me in my face saying it was one sensor knowing that he would have to replace all 4 sensors. Antother lie they told me to make me think the problem was not so bad. When I got the TMPS fixed the parking sensor light was on. This was the sensor they promised me they were going to fix but never touched it. It is still broken today and has not been fixed. This dealership is full of lies, they don't fix what they say they going to do and try to get as much money out of you as they can. If i had caught that I would not have taken the car off the lot. More

Great experience. Worked with me a great deal to get the car I always wanted. Worked with me a great deal to get the car I always wanted. More

Worst experience I've ever had buying a used vehicle. The used car manager Carlos Muller and the agreement of purchase of a Chevy Traverse for $7000. The vehicle had issues like AC didn't work, park The used car manager Carlos Muller and the agreement of purchase of a Chevy Traverse for $7000. The vehicle had issues like AC didn't work, parking sensers were out but they were going to fix them before I purchased the vehicle. I left the dealership and waited a week for them to fix the car but it had not even gotten into the shop. I decided to come back to the dealership and was told if I purchased it then they would rush the repair becase the car had already been purchased. I decided to buy it and had it finaced. When they showed me the contract price they added another $1000 and I told them NO, Carlos and I signed the agreement of $7000. He shows me a paper saying they have to do all this work to it and trying to recoop some of the cost. We agured back and forth on the price and I settles at 7275.00 due to me wanting the car. Ethics in the dealership is non existant. We got agreed on a price then later they renig and want more money for the car. (1st mistakeof me buying) A week and a half later I haven't recieved a call, or text or anything about the car. I called the salesman Isaac B. who has the worst customer service skills I've seen as a salesman. I called him and he tells me the mechanic ordered the wrong sensor and had to reorder it. I waited another couple of days and texted him again about the car. He said it was ready to go. GREAT... I go to the dealership and get my keys and get in the car and turn on the AC because its hot outside and it blows nothing but hot air. The AC had not even been touched and still broken. Carlos the manager told me I will take care of it and will call you when completed. I waited 2 days and never got a call or text from neither the salesman, Isaac or the manager, Carlos. When I texted Isaac if the car was ready days later he said it was ready to go. I came to the dealership and to pick up my SUV. The TMPS lights were on and I told Isaac that these lights were not on when i first drove the car. He said a tire sensor was out and were not going to fix it becuase they had already put money into the car. I left and took it home. The next day I went to a tire shop to fix the sensor and they told me that 3 of the sensors were out. Isaac lies about the car being broke, the dealership refuses to fix issues they were goint to fix. (2nd mistake of me buying the car) I get the car home after replace all the sensor and my parking sensor light comes on which is what I waited for 2 weeks for the dealership to fix. I looked up the code and it said the the parking sensors needed to get replace which is what the dealership was suppose to do. I sent an email to Carlos the used car manager, the General manger of the dealership Phill Aguste and no one has replied or called me. I don't trust this dealership, will never go back and purchase a vehicle there nor will I recomment anyone to go there. The lie and I have no trust in them, their ethics in teating customer is out the window, their mechanics can't fix a simple AC and sensor, No communication between customer and staff, they don't call, or text or let you know what is going on with your vehicle, They never had business when I was ther at the dealership and now I know why. All the salesmen just played with their phones at their desk. VERY, VERY, Unprofessional group of people. More

Very friendly and helpful team, took the time to help with car questions and I would definitely recommend them. with car questions and I would definitely recommend them. More

Daniel Serrano great custom service was always at our service answer all questions. This our second car purchase at Nissan with Daniel Serrano. service answer all questions. This our second car purchase at Nissan with Daniel Serrano. More