Town North Nissan

Worst customer experience ever! They only care about money. Buyer beware!! They promise you things just to get your money out of your pocket!! I bought a brand new Rogue, love it, it's a great car, but really Buyer beware!! They promise you things just to get your money out of your pocket!! I bought a brand new Rogue, love it, it's a great car, but really hated the experience - it was painful and humiliating. 1. The salesman made me feel like I had to buy something(useless packages on this car) which I wouldn't need. After I said no, he made me feel humiliated - I could afford it, but why would I spend money on something I don't need? 2. He promised to offer a full tank of gas, free tint change, and additional oil change services but I didn't see anything. 3. The finance guy in the small room was even worse. After you pick the second option(not the most expensive one) he looks so mad and wants to kick you out of the room! Dude, how bad do you need the money?! If you don't respect your customer, you should get another job. I love Nissan and the variety of models, but I'm sorry Town North Austin really was a bad shopping experience. More

EXCELLENT CAR BUYING EXPERIENCE On Saturday January 30, my husband and I went to Town North Nissan to see what we could do about me a new car. We met with Kevin Ranft who assisted us On Saturday January 30, my husband and I went to Town North Nissan to see what we could do about me a new car. We met with Kevin Ranft who assisted us. I can not say enough good things about Kevin! My husband is a hard-sale when it comes to people and even my husband commented to me about how awesome Kevin was. This was by far the BEST car purchasing experience I have ever had. So much so that I took my future son in law there on Thursday where Kevin, once again .. did an amazing job... He now has a 2016 truck. I literally cannot say enough good things about this dealership! I would highly recommend to anyone that is in the market for a new car to go to Town North Nissan... they now have my business for LIFE.. NO PRESSURE... HONESTY... GREAT CUSTOMER SERVICE what more can you ask for? More

Hard Sell, No humanity. Great deal on Altima. Salesman made me feel like I had swallowed hot metal. Even the true statement s sounded shady. As a long time retail employer, I Great deal on Altima. Salesman made me feel like I had swallowed hot metal. Even the true statement s sounded shady. As a long time retail employer, I was disappointed. Avoid Carlos Rosas. More

If you need service ask for John Sullivan Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and spoke with service advisor John Sullivan and gave him a heads up that my vehicle was in its way on a tow truck and to please be expecting it. John is an easy going easy to talk to kinda guy. If you ever have your vehicle at town north Nissan for service, ask for John. I will be dealing with him from now on if need be. Less than 48 hours later John called and said my car was ready to go, with paperwork printed and ready to go, I was in and out in less than 5 minutes. Thanks again John for taking car of our Z! More

Ripped off!! Bad deals!! I would never recommend Town North Nissan in Austin, Texas to any family members or friends. I got stuck with a high monthly car payment of about almo I would never recommend Town North Nissan in Austin, Texas to any family members or friends. I got stuck with a high monthly car payment of about almost $1,000.00 a month, sounds like a mortgage payment. Carlos tried to get me into another vehicle with another high monthly car pament of $1,200.00 and he said; and not a penny more! I left the dealership and never returned. I know this is unbelievable and ridiculous. Carlos needs to get out of the car business , it is certainly not for him. He said i had nissan financing at a low rate and that i was approved which ended up being a lie. Carlos is dishonest and someone who cannot be trusted. Not deserving of a one star, more like Zero. A very dissatisfied former customer! More

unscheduled service This dealership KNOWS Customer Service! I took my Nissan here for service because the Dealer that sold it to me didn't seem to have time for customer This dealership KNOWS Customer Service! I took my Nissan here for service because the Dealer that sold it to me didn't seem to have time for customers in need of help! I arrived around noon unannounced and they checked my problem and was able to give me an acceptable time and date to affect the fix!! Issac is a great people person, keep him!! More

Horrible dealership I bought a used car. They told me that the extended warranty would cost me $900 but the finance guy Wahli added $3225 to the total cost. They did not I bought a used car. They told me that the extended warranty would cost me $900 but the finance guy Wahli added $3225 to the total cost. They did not show me the document that had the amount for extended warranty. They said they would mail the documents. I had to go to the dealership 4 times to get the car documents. The manager Scott is a very rude guy. Nobody will answer your calls or will help you after you buy the car. I'll never buy a car from this place again. More

The good the bad and the lying dealership stay away After buying my last Altima from your dealership, there was a problem with the service and parts department so two negative reviews and only one for a After buying my last Altima from your dealership, there was a problem with the service and parts department so two negative reviews and only one for a service advisor only. Service Advisors (excluding Martin F, I won't mention any names) I had my car serviced for steering wheel fluid hose replacements and the return valve needed a new hose and the advisor stated to me that it would take couple of days to come in. The next Monday 12/30/14 I took the car in to get the return valve replaced the order was taken care of but the part never came that was a problem poor communication with the customer on parts issue and order. Then on 1/19/2015 I stopped by to get the car fixed since it was about 1 month the part was never received and again I called later Saturday 1/31/2015 and the part was available I scheduled an appointment the next Friday 2/6/2015 and found out after 2 hours it was the wrong part REALLY? THE WRONG PART?!?! It personally made me offended in your service team member who did not order the correct part. Martin Flores did an excellent job in getting my car serviced and ensured the correct part was ordered, he communicated with me every step of the way. When the correct part came in he showed me the part and had the technicians install it in no time. Kudos to Martin on a job well done. Parts department The staff member who works in parts was rude and unprofessional when I had to get my Altima car key battery replaced by accusing me of opening up improperly I explained it was fine by the service advisors and former parts employee. He also kept telling me the problem and how much it would cost to replace if it became damage in a rude and unprofessional manner. His attitude was inappropriate. There is no need to accuse the customer if they did not do anything wrong however the explanation can be more in a professional attitude. More

Very professionsl and customer oriented dealership. Ask for I drove 3.5 hours to purchase my new Nissan. Kevin Ranft is an outstanding, professional saleman. The dealership staff is friendly, professional, and I drove 3.5 hours to purchase my new Nissan. Kevin Ranft is an outstanding, professional saleman. The dealership staff is friendly, professional, and I would recommend them to anyone! More

Strange and unpleasant experience I went here a couple weeks ago and ended up leaving feeling pretty terrible. The test driving went well and Kevin was helpful even though he was very I went here a couple weeks ago and ended up leaving feeling pretty terrible. The test driving went well and Kevin was helpful even though he was very busy. After that, it ended up feeling like a pushy, deceptive dealership. It started to feel like they were trying to rip me off, offered interest WAY above what I'd been pre-approved for through my bank, and he was pretty condescending once we started talking about financing. He actually wouldn't even tell me what rate he was basing these payments off of when I asked, and told me I didn't make any sense when I said I wanted to know the rate because I was concerned with what I'm paying in total for the car. I never even met with anyone in financing until they called 3 times after I walked out, saying that he never gave Kevin any numbers and didn't know where he was getting the information from. They tried making a deal to get me to buy the car, but didn't come through on it and that really worked out for the best. I went to another Nissan dealership, got a way better price right away, and they gave me an interest rate way below what my bank even offered. And best of all, they were nice about it. There are car dealerships you can go to for an honest, straightforward deal, but it just doesn't seem like this is one of them. More