Town and Country Ford

Thank you for all the help with my Escape making sure that it runs properly on the role I gave all my things to you and the company specially the guy who had my vehicle in his control that it runs properly on the role I gave all my things to you and the company specially the guy who had my vehicle in his control More

The dealership was very professional and responsive to our order for the new Ford Bronco our order for the new Ford Bronco More

If anyone is in the market for a new vehicle I highly suggest staying away from Ford Motor Company's Town and Country Ford Charlotte owned by Sonic Automotive. We purchased a 2019 Mustang GT carrying suggest staying away from Ford Motor Company's Town and Country Ford Charlotte owned by Sonic Automotive. We purchased a 2019 Mustang GT carrying 30,000 miles on the dash, bumper to bumper warranty, engine & transmission warranty and a blue advantage warranty from them. Since day 2 of ownership, we have been going back and forth with them and are getting no where. At this point we've had the vehicle just over 60 days with a purchase date of 05/04/22. Issue #1: Getting Our Vehicle Registered Part of the deal involved a trade-in. We signed a POA and paid a fee to have the hard tags swapped over to the Mustang and have the registration taken care of. After 20 days of ownership we were stopped by Mecklenburg PD who advised our plates were still coming up under our trade in and not to operate the vehicle until everything was swapped over to avoid tickets and or fines. Went in to the dealership to address this and was told that everything was taken care of and there would be no further issues. If there was, we'd receive a call, email or text from the dealership. After about 50 days of ownership I called a mechanic to address some issues and during the initial phone call was asked to provide our plate number. The representative advised the plates were still coming back to our trade in vehicle. At this point we went into the dealership again to rectify this. Town & Country Ford advised that there were papers that they were waiting on us to sign. The GM Charlie Pierce was adamant that they sent us these papers via email. Upon asking for them to provide an email receipt the GM Charlie Pierce admitted that we were never actually contacted to complete the paperwork. This incident lasted about an hour and while the staff was really great in handling the situation, GM Charlie Pierce was extremely nasty in his approach. Issues #2 Mechanic Issues In conjunction to us having issues with the registration, we we're also dealing with mechanical items. 2 days after purchase we noticed a loud creaking noise coming from the front of the vehicle when going into reverse and turning. We called Town & Country Ford to set up an appointment to have it looked at. During this appointment we were advised that prior to purchasing the vehicle they completed an inspection and determined that the suspension needed work and placed an order for parts. The vehicle was sold to us prior to these parts being put on the vehicle and none of this was disclosed at time of purchase. The vehicle stayed with them for 2 days to have two control arms, brake system, transmission, exhaust, clutch, axel, shocks and struts diagnosed or repaired as needed. This work was covered under warranty. After continuing to still experience the same issues with the vehicle, and taking it in there several times to have it fixed. We eventually took it to the DMV License & Theft Prevention Station to get the vehicle inspected. DMV License & Theft Prevention determined that the dealership failed to follow the proper procedures and NC state laws pertaining to the sale of motor vehicles. They also determined a criminal investigation would follow and may result in criminal charges against the dealership. The vehicle was then taken to two mechanic shops. Mechanic shop #1 stated that basic maintenance such as an oil change were never completed prior to sale. The oil showed 2 QTS under manufacturers minimum. The second Mechanic came to an additional conclusion that the struts, mounts and alignment on the vehicle were never repaired or completed. I really don't recommend anyone doing business with Town & Country Ford. We don't feel our issues have been taken seriously and they don't show any integrity behind what they do. More

Excellent service. Prompt and professional. Kevin Gill was my attendant, he was prompt, friendly, professional and enjoyable to talk with. The service I had done was ex Prompt and professional. Kevin Gill was my attendant, he was prompt, friendly, professional and enjoyable to talk with. The service I had done was excellent. More

This dealership is absolutely awful to work with. They are very friendly when your in the process of purchasing a vehicle from them but will hide needed and lie constantly if you try to get anything They are very friendly when your in the process of purchasing a vehicle from them but will hide needed and lie constantly if you try to get anything fixed. I'd run away. More

A special thanks to town and country Ford in Charlotte North Carolina. Their service department and their body repair shop have been excellent to work with. I would highly recommend this dealership! North Carolina. Their service department and their body repair shop have been excellent to work with. I would highly recommend this dealership! More

T&C has been my go-to for all maintenance and service on my 2012 Ford Escape since I purchased the vehicle new. 320,000 miles later and I've no complaints about the quality of the work they've done for me. my 2012 Ford Escape since I purchased the vehicle new. 320,000 miles later and I've no complaints about the quality of the work they've done for me. More

Terrible service department for EVs. I called 6 weeks ago to get an appointment. They told me that they were backed up and the EV guy wasn't available until today. Had an 8AM appointment I called 6 weeks ago to get an appointment. They told me that they were backed up and the EV guy wasn't available until today. Had an 8AM appointment this morning and the tech couldn't find my appointment, told me they needed the car for the day as a result. 1- Not properly trained on EVs 2- Can't even properly book an appointment 3- For a 20 minute issue they wanted the car overnight. Bill W was a nice guy but simply couldn't get it done. Embarrassing. More

Jonathan was excellent! He kept us up to date on the progress. He also helped us get some touch-up paint and made sure that it was in my car. Plus, he had my car washed! Tha He kept us up to date on the progress. He also helped us get some touch-up paint and made sure that it was in my car. Plus, he had my car washed! Thank you, Jonathan! More

I would like to thank William Worthingtin and Town and country Ford for the excellent service work done on my 2020 ford 150 You have made your dealership another happy customer Thank you country Ford for the excellent service work done on my 2020 ford 150 You have made your dealership another happy customer Thank you More