Town and Country Ford - Service Center

Excellent service and my advisor was so helpful! I got in and out quickly. Thank you! I got in and out quickly. Thank you! More

I never have a problem when I have my truck serviced. Also the people are very helpful. Also the people are very helpful. More

Bill always does an excellent work. Unfortunately, my 15% discount did not show up in the final bill. Unfortunately, my 15% discount did not show up in the final bill. More

I have used town&country for 24 years and not been disappointed. Bill Worthington is the best service advisor. disappointed. Bill Worthington is the best service advisor. More

Bought car 12/28/22 Edge Titanium. Sales seemed good all the warranties were added but all the information is o or supposedly on a USB drive. No paperwork. Mainly the extras like Road Sales seemed good all the warranties were added but all the information is o or supposedly on a USB drive. No paperwork. Mainly the extras like Road hazard and extended mechanical were told about but had no clue as to what I had. It was in their computer in sales. Now I have had oil change and now an emergency tire change as I’m waiting here now from 7 am till 12 so far for them to get the tire. Why I rated low is sales of the car and all information needs to be handed to the service department. 3rd car I bought here always great service. Seems to have slowed down a great deal. Service department did not have any of my paper work for the car and it’s road hazard nor do they know the first oil change that I bought it here. Was not in the computer. Does it take an emergency to communicate between the departments? Still the sales know what I bought, service is in the dark and that’s not acceptable. They had all my info from my other car I bought at different dealership in 2017, but now something from 12/28/21. It’s sad is this from Covid? The worst part is when I bought this Edge there was no owner's manual. They said it was in the screen in the car. That helps I’d the display is out. Not. I asked and even called Ford Corp No Manual. I had to buy one that has twice the information in it then on the screen. If I had to change a flat couldn’t have a manual by me. Forgot car has no spare either. Halfway thru paper work you find that out and the spare is now a blowup kit. So the ford roadside assistance is a must for this car. 50 bucks for a manual that at least you now know that this is how much air goes in the tires or press this for 2 seconds and your windows roll down. But they don’t roll up. Good dealer but communication is much to be desired. Gone are the days of that personal feel even to get an oil change and so far, a day of work almost to get a tire to match the other 3. AWD not a good choice. I wish I knew general manager's email. I actually could get a call rather than a survey which I never got when I bought this one. Depending how this day ends will decide on if I would come back. Communication: example being former military the story goes navy pilot thought he had problem under his wing, two Air Force jets were there to assist. In the Air Force thumbs up means all good. Apparently in the navy thumbs up means eject. Pilot ejected. I was taught about this while in the USAF. So, sales we do everything here back to service we are at 2 weeks to get an appointment. Oil change schedule online? Tires we have sales on them, but we don’t have yours in stock. 5.5 hours still waiting to drop down a star now. They could not believe I waited that long for the car from 7am until 4:30 to get the tire delivered and mounted. They also didn’t inflate properly the work was great the wait was like being at an E.R. Total 9 hours to change a tire no loaners to get to work. More

Thank you for all the help with my Escape making sure that it runs properly on the role I gave all my things to you and the company specially the guy who had my vehicle in his control that it runs properly on the role I gave all my things to you and the company specially the guy who had my vehicle in his control More

Excellent service. Prompt and professional. Kevin Gill was my attendant, he was prompt, friendly, professional and enjoyable to talk with. The service I had done was ex Prompt and professional. Kevin Gill was my attendant, he was prompt, friendly, professional and enjoyable to talk with. The service I had done was excellent. More

A special thanks to town and country Ford in Charlotte North Carolina. Their service department and their body repair shop have been excellent to work with. I would highly recommend this dealership! North Carolina. Their service department and their body repair shop have been excellent to work with. I would highly recommend this dealership! More

T&C has been my go-to for all maintenance and service on my 2012 Ford Escape since I purchased the vehicle new. 320,000 miles later and I've no complaints about the quality of the work they've done for me. my 2012 Ford Escape since I purchased the vehicle new. 320,000 miles later and I've no complaints about the quality of the work they've done for me. More

Terrible service department for EVs. I called 6 weeks ago to get an appointment. They told me that they were backed up and the EV guy wasn't available until today. Had an 8AM appointment I called 6 weeks ago to get an appointment. They told me that they were backed up and the EV guy wasn't available until today. Had an 8AM appointment this morning and the tech couldn't find my appointment, told me they needed the car for the day as a result. 1- Not properly trained on EVs 2- Can't even properly book an appointment 3- For a 20 minute issue they wanted the car overnight. Bill W was a nice guy but simply couldn't get it done. Embarrassing. More