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Town and Country Ford - Service Center

Charlotte, NC

4.6
103 Reviews

103 Reviews of Town and Country Ford - Service Center

Sort by
April 14, 2022

Jonathan was excellent! He kept us up to date on the progress. He also helped us get some touch-up paint and made sure that it was in my car. Plus, he had my car washed! Tha More

by Ford Madam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Apr 16, 2022 -

Town and Country Ford responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 17, 2022

I would like to thank William Worthingtin and Town and country Ford for the excellent service work done on my 2020 ford 150 You have made your dealership another happy customer Thank you More

by Kevin Laffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Worthington
Mar 20, 2022 -

Town and Country Ford responded

Kevin, thank you for your kind words and this wonderful review! Thank you so much for your feedback! We hope you have a great day!

March 16, 2022

The service was excellent! Steve Kinslow was very helpful. He is friendly and knowledgeable about the car. Steve is an active listener and tenacious problem solver.He made sure More

by lgquiroz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kinslow
Mar 18, 2022 -

Town and Country Ford responded

Luis, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2022

I love the customer service and hospitality I was given when I came to get my oil change More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Mar 02, 2022 -

Town and Country Ford responded

Nicole, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

February 28, 2022

Customer service upon entering the service facility could be friendlier. Service on the vehicle was good, thanks. More

by J G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Mar 02, 2022 -

Town and Country Ford responded

Hello, We regret to hear that the customer service you received at your recent visit was less than exceptional. This is not the type of experience that we strive to provide for our guests. Our General Manager would love to speak with you directly and learn more about your experience. Please contact Charlie Pierce at 704-536-5600 at your earliest convenience.

Mar 03, 2022 -

J G responded

Service advisors and greeters we as customers come in contact with first can at least act like they're happy to serve and receive business from customers even they're having a bad day.

February 23, 2022

Shannon was outstanding on keeping me up to date about my vehicle during the whole process by email correspondence and when I picked my vehicle up, Bryan came out and walked me through everything that was f More

by Laniries30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon and Bryan
Feb 25, 2022 -

Town and Country Ford responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2022

Woke up and realized I had an issue with a switch on my car that was draining the battery dead overnight. We called Town and Country, explain the situation with the car and our need for that vehicle. They More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Feb 06, 2022 -

Town and Country Ford responded

Scott, we are so happy to read such a great review about Town and Country Ford! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope to see you soon!

January 11, 2022

On time, staff very friendly. Well organized . The dealership was very clean. I was in and out in no time. Thank you. More

by labenton2322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The cashier was very nice.
Jan 13, 2022 -

Town and Country Ford responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2021

Shannon, Bryan and the team had a great attitude working hard to deliver my repaired F-150 in a supply chained challenged world. Truck was repaired perfectly! More

by scott p
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shann0n, Bryan
Dec 21, 2021 -

Town and Country Ford responded

Scott P, we're happy you found our staff to be so supportive during your experience here at Town and Country Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 06, 2021

They were were great got my car looking brand new again and were great with communicating! More

by Alex Cesare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon and Bryan
Dec 08, 2021 -

Town and Country Ford responded

Hi Alex Cesare, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!