Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Town and Country Toyota
Charlotte, NC
1,168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,168 Reviews of Town and Country Toyota
September 21, 2025
Kai Chen was excellent! The best customer service we’ve ever had at a big name dealership like this. Very accommodating and not pushy at all. 10/10! I’m in love with my new The best customer service we’ve ever had at a big name dealership like this. Very accommodating and not pushy at all. 10/10! I’m in love with my new Mercedes GLC and the experience with Kai made it that much better! More
by jimenezjass
Employees Worked With
Kai Chen, Kristian
September 16, 2025
I purchased a preowned car, bought it at night and I’m guilty of not checking everything on it, The next day I see the car doesn’t have features that their website claimed. I have repeatedly ask two or th guilty of not checking everything on it, The next day I see the car doesn’t have features that their website claimed. I have repeatedly ask two or three employees about this, and no one has gotten back with me. Also, I have left messages concerning my registration and license plate. Today it has been 58 days since I bought my car and still no registration or plate. More
by markgarner87
Employees Worked With
Christian
September 10, 2025
First time at this Dealership. Their employees are very nice, a customer-centric company. This concept will bode well for continued growth & success. Their employees are very nice, a customer-centric company. This concept will bode well for continued growth & success. More
by GO
Employees Worked With
Colton Stark, Kai Chen, - Colton and Kai were 100% with us all the way and treated us like family. Deon Damen, C, and a host of others who made us feel welcome.
September 08, 2025
Kai was great! He helped me find the right car for my needs and was able to get the exact color combo I wanted. He stayed in contact with me throughout the process He helped me find the right car for my needs and was able to get the exact color combo I wanted. He stayed in contact with me throughout the process and helped me figure out all of the steps to get the process finalized! Will definitely go back for my service and future purchases. Thanks Kai! More
by Vhumphries
Employees Worked With
Kai (sales), Mike (financing)
August 27, 2025
This is my third Toyota Highlander, but my first time purchasing from Town and Country Toyota, and I couldn’t be happier with the experience. From the moment I walked in, the service was outstanding. My purchasing from Town and Country Toyota, and I couldn’t be happier with the experience. From the moment I walked in, the service was outstanding. My salesman, Ernesto, was superb. His communication and follow-up after my initial visit was commendable. I knew that is who I wanted to do business with. More
by bgroome13
Employees Worked With
Ernesto, Deon
