West Herr BMW of Buffalo

It is a welcoming place with courteous employees. We came in for a repair of our BMW x1 and left with a trade in for a Mini Countryman. We came in for a repair of our BMW x1 and left with a trade in for a Mini Countryman. More

Everyone was pleasant to deal with and interested in my satisfaction with the work being performed. satisfaction with the work being performed. More

Had appointment everything was on time service was exceptional, came out and talked and told me what was going on with the car at all times exceptional, came out and talked and told me what was going on with the car at all times More

Very clean and friendly staff very helpful with all my needs took time with me for my appointment and my other concerns with my vehicle needs took time with me for my appointment and my other concerns with my vehicle More

Everything was done promptly. This is no reflection on the dealership, but I was not satisfied with the time it took for BMW to get the part that was recalled. I feel like I was This is no reflection on the dealership, but I was not satisfied with the time it took for BMW to get the part that was recalled. I feel like I was driving an unsafe vehicle for almost a year. More

Max is a valuable asset when it comes to advising customers regarding their automobiles and the services required to keep them running smoothly. His communication skills are second to none. customers regarding their automobiles and the services required to keep them running smoothly. His communication skills are second to none. More

Accommodating. Great service to make sale work for someone out of town. Price was a bit high comparatively without much room to negotiate it. I asked two people abo Great service to make sale work for someone out of town. Price was a bit high comparatively without much room to negotiate it. I asked two people about a feature and was told the car had it (as listed in the ad for this car). Bought the car—car did not have it. No suggestions given concerning this. Other than these 2 things—fabulous service!! Very accommodating and went above and beyond to make this sale work. More

Marc explained repairs and charges clearly and answered all my questions. Service completed in a timely manner. all my questions. Service completed in a timely manner. More

Everyone was very helpful, friendly and knowledgeable. We did not have to wait very long. We did not have to wait very long. More