Tested this dealer outside of ‘regular’ set of circumstances. Staff, Thomas and Adam performed very well. The car being a US model, exported to Canada, had to have a HPFP replaced under US warranty and had to be brought to Buffalo from Toronto, Canada at a tender age of 8 years. As I had to bring the car in from Toronto, both Adam and Thomas accommodated this repair within a single day. They did so by ensuring part was waiting at the shop (normally, part is ordered only after diagnostics) and by getting on with the job right from the early morning. Adam was on the ball recognising the issue and my disgnostics done in Toronto and arranged for prompt appointment. Thomas did get the ball rolling as soon as car was in, even though it was not on "the appointment List". This way I could wait for the repair instead of making multiple trips or getting a hotel. It is a testament to Thomas' and Adam's appreciation for a customer from afar. They are both an asset to this organization. Big thank you!