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Towne Hyundai

Denville, NJ

4.0
1,436 Reviews

3170 Route 10

Denville, NJ

07834

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1,436 Reviews of Towne Hyundai

August 02, 2011

We were so pleased and completely satisfied when we first purchased a used Hyundai from Towne Hyundai for my husband. The sales department gave us a fair and great price. My husband complimented the work, More

by MaureenTherese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesmen and general manager
July 31, 2011

Jose Matos was extremely professional. He was very knowledgeable, courteous, patient and eager to satisfy my need. I would recommend Towne Hyundai to anyone and, specifically, I would strongly sugges More

by rbhoward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Matos, Jose Matos
July 31, 2011

AR Al-Matiin was an exceptional representative. His help started in our test drive when he made such helpful, intelligent and personalized comments that his advice was instrumental to our decision to buy. More

by jtki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AR Al-Matiin
July 30, 2011

Javier was my salesman. I came in looking at new vehicles, not know exactly what model I was interested in. Javier exhibited great patience with me in my many [many] test drives and visits. His mott More

by gmrichvalsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Gutierrez, Terry Martone, Javier Gutierrez
July 28, 2011

Very helpful and friendly. Leased a Veracruz and got a very good deal.Sales staff do not use high pressure sales tactics and always try to give customers what they want. More

by Mike7269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cullen, Sean Cullen
July 28, 2011

This is my third Hyundai vehicle that I leased through Sean at Towne Hyundai (Azera, Santa-Fe and now a 2012 2.0T Limited Sonata). Customer service is great whether dealing with the Sales group or Service More

by achill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cullen, Sean Cullen
July 27, 2011

My husband and I went to view a certain car model, and four hours later drove home in a new car (having traded in our old one). Our salesman, A.R., was the best! Polite, very knowledgeable, respectful, n More

by hmbiss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.R. Al-Matiin
July 24, 2011

This dealership is the last stop after a row of dealerships but should have been my first. After shopping at Honda, Kia and Nissan first, I expected Hyundai to be the friendliest dealership judgin More

by SpecialKelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Jul 26, 2011 -

Towne Hyundai responded

I am the General Manager of Towne Hyundai and my dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I understand that you recently had an unpleasant visit recently when you visited our dealership and you feel that you were not treated the way you should have been. I apologize for that and I would like the opportunity to make things right. Many times miscommunication is to blame, but if something else happened, I more than willing to address the issue. Please respond to this email as soon as possible so that we can address this matter quickly. Thank you and I look forward to regaining your trust in Towne Hyundai. Sincerely, Solomon Faizi

Jul 27, 2011 -

SpecialKelly responded

Solomon, I appreciate your wanting to help but I bought my car at another Hyundai store in Hackettstown.

Jul 27, 2011 -

Towne Hyundai responded

Is there any way we can reconcile this unfortunate event? I value your opinion and would hope that you would come back to visit us in the future. Therefore, I would like to offer you a credit toward a future purchase at Towne Hyundai. Would you accept?

Jul 27, 2011 -

SpecialKelly responded

No I am done with this. I wrote a review and now I'm still be hassled even after I left the dealership. This is rediculous now.

July 24, 2011

This was a first for me... shopping for a used vehicle, trading in my car, negotiating a deal, solo. A.R. was MORE than helpful ~ he listened to what my needs and concerns were. He was extremely knowl More

by djm0703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.R.
July 22, 2011

Thus far my experience with the dealership has been positive. They located a car that met my specific requirements and delivered in the promised timeframe. The price we discussed was the price I ultima More

by pictureman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Gutierrez & Eddie Pagan, Javier Gutierrez