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Townsend Nissan
Tuscaloosa, AL
173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 173 reviews
June 03, 2026
I recently purchased a 2024 Mazda CX-30 from Townsend Nissan on May 8, and I couldn't be happier with the experience. My salesperson, Kari Mount, made the entire process smooth and stress-free from start Nissan on May 8, and I couldn't be happier with the experience. My salesperson, Kari Mount, made the entire process smooth and stress-free from start to finish. I came in with financing already secured through my bank, and everything was handled efficiently. I was able to complete the purchase and drive my vehicle home the very same day. At the time of purchase, the vehicle needed a new key. Townsend Nissan took care of the issue immediately and kept me informed throughout the process. They ultimately arranged for the vehicle to be taken to Mazda, where two new keys were made. While this was being completed, they graciously provided me with a loaner vehicle that was as close as possible to the Mazda CX-30 I had purchased. The level of customer service and commitment to making things right truly exceeded my expectations. Kari and the team at Townsend Nissan went above and beyond to ensure I had a positive experience. I couldn't have asked for a better car-buying experience and would highly recommend Townsend Nissan and Kari Mount to anyone looking for a vehicle. More
by Tabathawolfe1997
Employees Worked With
Kari Mount, Darren Yerby, Otis Tubbs
June 03, 2026
Townsend Nissan is very friendly and helpful, and Louann Betts is great, kind, and very informative sales lady who can answer any questions you may have. Betts is great, kind, and very informative sales lady who can answer any questions you may have. More
by Rebliss
Employees Worked With
Louann Betts
June 03, 2026
Louann was so friendly and helpful during the whole trade in process and helped get me in the brand new car of my dreams! Couldn’t be more pleased with the service and really the kindness from all of the emp in process and helped get me in the brand new car of my dreams! Couldn’t be more pleased with the service and really the kindness from all of the employees at Townsend Nissan! More
by Briannanhaynes
Employees Worked With
Louann Betts
June 03, 2026
Townsend Nissan consistently delivers an exceptional experience! Every employee I've encountered has been friendly, professional, and genuinely helpful. The team creates a welcoming environment and make experience! Every employee I've encountered has been friendly, professional, and genuinely helpful. The team creates a welcoming environment and makes sure customers feel valued every step of the way. Great service, great people, and a dealership that clearly takes pride in what they do. It's refreshing to work with a team that is knowledgeable, responsive, and committed to making the experience as easy and enjoyable as possible. Highly recommend! More
by Riley
Employees Worked With
Annette Parr, Kayla Whitner, Sebastian Farias, Nate Marlowe, Kederrius Taylor, Katherine Dennis, Matthew Paulick, Thomas Woolbright, Leslie Cross, Laura Yerby
June 02, 2026
Trey is fabulous. He worked with me for 3 weeks. Honest and forthcoming. Answered all my questions. If I bought another vehicle I would only want to work with him. Wha He worked with me for 3 weeks. Honest and forthcoming. Answered all my questions. If I bought another vehicle I would only want to work with him. What a pleasure. More
by bsherrod111
Employees Worked With
Josh Mays, Annette Parr, Trey Lanier, Darren Yerby
May 25, 2026
I had a fantastic experience at Townsend Nissan! I was greeted so nicely by Kayla and KD. Everyone was so friendly and helpful. The general manager Kielan made sure I was taken care of quickly an I was greeted so nicely by Kayla and KD. Everyone was so friendly and helpful. The general manager Kielan made sure I was taken care of quickly and efficiently. I will definitely be back! More
by klwhit25
Employees Worked With
Kielan, Kayla, Thomas Woolbright, KD
September 15, 2024
Dealt with for years, but no longer. Worst experience ever. Manager lied about buying back my car and cost me another $500 lost in the process. Service has always been bad. Say they Worst experience ever. Manager lied about buying back my car and cost me another $500 lost in the process. Service has always been bad. Say they check things they don’t and didn’t fix the problems I had with my last car I bought from them. I’ve moved on to a more reputable dealer and very happy now. Bought over 10 new Nissans from here going back to 2011. No more! More
by The205guy
Employees Worked With
Mark Tolbert
September 15, 2023
Oil change…. Ok quick job I’m there early. 8 am. Looks like I’m third in line. Carla tells me 3 hrs. I say to her. “Y’all have got to do better than this” Carla Ok quick job I’m there early. 8 am. Looks like I’m third in line. Carla tells me 3 hrs. I say to her. “Y’all have got to do better than this” Carla snaps at me. Sooooo I sit in the nasty waiting area for the three hours. I decide to walk around and see what’s going on. My car is still in line! I catch a glimpse of the shop where I see a tech standing in front of a car looking at his phone with a battery load tester attached to a car. I ask Carla about my car. Excuses.. Someone’s car won’t start and has to be pushed. Yikes! I asked her to change my oil only and let me go. After 3 1/2 hours my car is ready. A nasty tech brings it around and hands me the keys with greasy hands. I wipe the oil off my steering wheel and take the dirty paper floor mat out and drive away thankful my battery wasn’t burnt up…. I will take it to professional oil change place from now on! More
by nix
Employees Worked With
Carla
January 17, 2023
Left my Sentra on 12/5/22 for transmission repair. Called numerous times but was routed every time to answering machine. I left a message each time but no one ever returned my calls. On 12/22/22 servi Called numerous times but was routed every time to answering machine. I left a message each time but no one ever returned my calls. On 12/22/22 service manager called to say car would be ready on 12/23/22. I called on 12/23 but again could not speak to anyone. I called over and over and could never talk to a real person in the service department. I live out of town so today I had a friend bring me to the dealership. I was told the service manager I dealt with was no longer with them and the car had been ready since 12/23/22. I was also told they had called me several times. NOT TRUE! Something is badly wrong with a dealership that has calls routed to a machine each and every time a person calls. I had no option but to pay for the repair and walk away because I did not know who was to blame for this fiasco. More
by BeeDee
Employees Worked With
Jay Williams--no star
