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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.9
1,276 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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1,276 Reviews of Toyota Carlsbad Parts & Service

July 02, 2026

Exceptional service! Alona over delivered on every aspect of my experience; on time, cost, comfortable waiting room, friendly staff. More

by carolineatwoodusc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alona
Jul 02, 2026 -

Toyota Carlsbad Parts & Service responded

Caroline, We're so happy to see that Alona went above and beyond to provide you with the best experience possible! We can't wait to share this 5-star review with her and we can't wait to work together again in the future! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

July 02, 2026

Efficient check-in and check-out. Polite employee interaction. Hospitality in service waiting room excellent. More

by stevengrahamtennis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Jul 02, 2026 -

Toyota Carlsbad Parts & Service responded

Steven, We couldn't be happier to see that you received top-notch service and you were comfortable while you waited. We appreciate you sharing your experience and we can't wait to see you again at your next visit! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 30, 2026

Took car in for a few issues practically didn’t fix any of the issues, and they have the audacity to imply that I’m the one causing the issues when I have video proof of some of the issues, Horrible custom More

by gladis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa
Jun 30, 2026 -

Toyota Carlsbad Parts & Service responded

Gladis, We're sorry to hear that you left feeling your concerns were not resolved. That is never the experience we want for our guests. We would appreciate the opportunity to review your visit, including the concerns and the videos you referenced, to ensure everything was evaluated thoroughly. Please contact our service management team or me directly, so we can discuss your experience. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 30, 2026

Car was ready at time promised. Nice waiting room with coffee, water, and hot chocolate. Free drive through car wash with powerful vacuums. Pleasant service advisor. More

by Jhouser08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty, service advisor.
Jun 30, 2026 -

Toyota Carlsbad Parts & Service responded

We couldn't be happier to see that you were comfortable while you waited and that you received both prompt and quality service. We hope that your Toyota is treating you well and we look forward to continuing to assist with all of your future vehicle needs. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 30, 2026

This was my first time taking my car in for service after being a Honda driver, and Warren was so patient. I had a few dumb questions about my warranty and the work getting done; Warren was very friendly and More

by Blainevillavicencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Jun 30, 2026 -

Toyota Carlsbad Parts & Service responded

Hi Blaine, We're so happy to see that your first service visit was a great one with the help of Warren. We can't wait to share this 5-star review with him and we can't wait to see you again at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 29, 2026

The service was great. They finished quickly. They provide me with all the information that needed as the process was going on. Very clean process. They gave me the informa More

by erikpeter00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Jun 29, 2026 -

Toyota Carlsbad Parts & Service responded

Erik, It's great to see that the service process was seamless and that you drove home satisfied. We appreciate both your business and your feedback, and we can't wait to continue to assist with all of your future Toyota needs. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 28, 2026

Great service. Very prompting attending you. Very quick to get the job done. Always caring for your time and your needs. More

by markaus7@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Martinez
Jun 28, 2026 -

Toyota Carlsbad Parts & Service responded

Thank you so much for being a valued customer. We're happy to see that you always receive prompt and quality service, and we can't wait to continue to assist with all of your future Toyota needs. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 25, 2026

Great experience, my service advisor did an amazing job. I am totally satisfied with Toyota of Carlsbad. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Martinez
Jun 26, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks, JC! Happy to see that you had a top-notch experience here and extremely appreciative for the opportunity to earn your business. Until next time! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 25, 2026

Everyone I come in contact with is friendly and nice to deal with ! Primarily my service advisor, Cody! Give that man a raise. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jun 26, 2026 -

Toyota Carlsbad Parts & Service responded

Hi Greg, It's a team effort here and a pleasure to see that Cody and our team provide you with the best service possible. We hope that all is well and we hope to have the opportunity to continue to work together. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

June 25, 2026

The dealership was so busy, I was nervous. I would not get my car in time for work. Warren was phenomenal, he assured me he would do his very best, and he did! He delivered exceptional service More

by jwerts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Jun 26, 2026 -

Toyota Carlsbad Parts & Service responded

Your time is valuable and we're happy to see that Warren and our team were able to get you in and out in a timely manner. We appreciate you taking the time to share your experience and we can't wait to assist you again in the future. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

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