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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
923 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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923 Reviews of Toyota Carlsbad Parts & Service

June 19, 2024

Jennifer was fantastic as my Service Advisor. Honest, knowledgeable and thorough. Great customer service! I’ve been going to Toyota Carlsbad for years and they never let me down. Jennifer’s custo More

by nashville13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baray
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Jun 20, 2024 -

Toyota Carlsbad Parts & Service responded

Jennifer is awesome and it's no surprise she provided you with the best service possible and you drove home satisfied. We'll be sure to share this amazing review with her and we can't wait to see you here at your next visit! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 18, 2024

Car was ready when promised. Tanner was great. Lobby is nice clean and spacious. Thanks! More

by Ccoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
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Jun 19, 2024 -

Toyota Carlsbad Parts & Service responded

It's great to see you received prompt and quality service from Tanner and our team and you were comfortable while you waited. Thank you for taking the time to share this. We hope all is well and we hope to serve you again soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 18, 2024

Everyone was very courteous and helpful with my navigation problem. They spent a lot of time on the problem and found the solution. Very, very impressed. More

by Kemp3159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody fedder
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Jun 19, 2024 -

Toyota Carlsbad Parts & Service responded

We're here to help and happy to see our team worked hard to resolve this issue with your vehicle. We're glad you drove home satisfied and we hope to serve you again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 17, 2024

The customer attention to detail is outstanding every time I come for service. I highly recommend Toyota Carlsbad rather buying a new vehicle or for service. More

by Big Poppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Pierson
Report | Print
Jun 18, 2024 -

Toyota Carlsbad Parts & Service responded

We take pride in providing quality service here and we couldn't be happier that both our sales and service teams provide you with just that. Thank you for choosing us for your Toyota needs. We hope all is well and we hope to continue to work together for years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 15, 2024

Kevin Laird is my service manager. He’s on top of the repairs for my almost 11-year-old Prius wagon. He is friendly and professional, and he always gets me out before the quoted time. More

by nmoore858
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Laird
Report | Print
Jun 17, 2024 -

Toyota Carlsbad Parts & Service responded

We're very lucky to have Kevin and our team and it's no surprise he takes great care of you and your Prius. We can't wait to share this 5-star review with him and we look forward to seeing you here at your next service visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 15, 2024

Always friendly staff, 💯 recommend do your service at this location. Waiting period is just about right More

by mbjaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Ramírez
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Jun 17, 2024 -

Toyota Carlsbad Parts & Service responded

Thank you for choosing us here for your vehicle needs. We're lucky to have you as a valued customer and we look forward to providing you with this same great service again soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 15, 2024

Excellent customer service. Communication was great. Service completed in a timely manner. Very happy with the service. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Marquez
Report | Print
Jun 17, 2024 -

Toyota Carlsbad Parts & Service responded

Rose, Providing quality service and communication are two of our top priorities, which is why we couldn't be happier to read this. Thank you for both your business and your feedback. We hope all is well and we hope to serve you again soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 14, 2024

This service center is always a pleasure to work with, from scheduling and drop off to pick up. The employees are cheerful and friendly, and very professional. More

by kfelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moxie Alcorn
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Jun 14, 2024 -

Toyota Carlsbad Parts & Service responded

We're glad you receive 5-star service from start to finish each time and we appreciate you choosing us here for your Toyota needs. Hope to see you again soon! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 13, 2024

They need to open deli for people who needs to wait more then half hour More

by Valdo309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corinna Hyatt, Christina
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Jun 13, 2024 -

Toyota Carlsbad Parts & Service responded

Thank you for this recommendation. We'll definitely be sure to take this into account, as we always want to accommodate our guests to the best of our ability while they wait. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

June 12, 2024

Excellent service Friendly environment I love the professional service that Toyota of Carlsbad does. I always take my car to them. They check everything for me, and advice me what to expect next. More

by Antonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Robinson
Report | Print
Jun 12, 2024 -

Toyota Carlsbad Parts & Service responded

Antonia, Thank you so much for being part of the family. We're lucky to have you as a valued customer and we look forward to continuing to take care of you and your Toyota for many more years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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