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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
938 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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938 Reviews of Toyota Carlsbad Parts & Service

February 03, 2024

Friendly staff, the way they send you a video checking your car is amazing to let you know how your car looks like More

by mbjaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Report | Print
Feb 05, 2024 -

Toyota Carlsbad Parts & Service responded

It's great to see you like the video we send you showing you the work being completed on your vehicle. Thanks for choosing us for your vehicle needs and thanks for this 5-star review. Until next time! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 02, 2024

Been working with Toyota Carlsbad for 25 years, they've always taken care of me, thank you so much Jennifer, I will continue to come back, all my service has been top notch, thanks for all More

by thomasoparr
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jenifer baray
Report | Print
Feb 02, 2024 -

Toyota Carlsbad Parts & Service responded

Thomas, Thank you so much for your loyalty to us here! We're incredibly lucky to have you as a valued customer and we look forward to continuing to serve for years to come. Here's to another 25+ years! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 01, 2024

Good service and customer care Only thing missing from other dealerships is offering a free lift or Uber ride back home More

by Albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis cossio
Report | Print
Feb 02, 2024 -

Toyota Carlsbad Parts & Service responded

Albert, We're happy to see you receive the quality service you deserve. As far as transportation while you wait, we do offer a shuttle service that goes to and from the outlet mall every hour on the hour if that's something you'd be interested in using at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 01, 2024

Toyota Carlsbad and Nicole Coffey are awesome to work with and the service dept accommodates customer very well. Thank you More

by Babalou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Report | Print
Feb 01, 2024 -

Toyota Carlsbad Parts & Service responded

It's our pleasure! We appreciate you choosing us here for your vehicle needs and we look forward to providing you with this same great service again soon. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 01, 2024

Dealer service reps here are very good at keeping their word, and keeping their customers satisfied. These trains run on time! More

by 4broecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Ainsworth, Kevin Laird
Report | Print
Feb 02, 2024 -

Toyota Carlsbad Parts & Service responded

We're happy to see you receive quality and on-schedule service. Thank you for both your business and your review. Can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

January 27, 2024

Everyone was great. People were courteous and informative. And I got a free car wash! More

by Mamamodj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Report | Print
Jan 29, 2024 -

Toyota Carlsbad Parts & Service responded

We're happy to see your service experience couldn't have gone any better and you drove home completely satisfied. Thank you so much for taking the time to share this. Can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

January 24, 2024

Excellent service- friendly, helpful, efficient and effective. Appreciate my service advisor, Corina Hyatt. She is the best! More

by Marvabledsoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corina Hyatt
Report | Print
Jan 25, 2024 -

Toyota Carlsbad Parts & Service responded

Thank you so much for this 5-star review. We couldn't be happier to read about your experience with Corina and see she provides you with the best service possible. We can't wait to share this with her and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

January 24, 2024

Ken McDonald is the best. Everything was absolutely wonderful and the service perfect From start to finish. More

by cmscerniCarolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken McDonald
Report | Print
Jan 25, 2024 -

Toyota Carlsbad Parts & Service responded

Ken is a great asset to us here and it's no surprise he took great care of you from start to finish. Thank you for choosing us here for your Toyota needs and please don't hesitate to let us or Ken know should you have any questions about anything. We're here to help. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

January 22, 2024

Great experience and great job. Nicole is very helpful and very nice and the person who was in charge this morning who check me in very nice too. Overall great experience with all T More

by mmliang5012
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Cofey
Report | Print
Jan 23, 2024 -

Toyota Carlsbad Parts & Service responded

It's great to see you had a 5-star experience with Nicole and our team. Thanks so much for stopping by and for taking the time to share your experience. We hope your Toyota is treating you well and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

January 21, 2024

Pleasant people. It was frustrating to time the appointment. The fellow didn’t make sense to me. More

by tomt51951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jan 22, 2024 -

Toyota Carlsbad Parts & Service responded

Tom, We appreciate both your patience and your feedback. It's important we communicate clearly with our guests, which is why I'd like to speak with you further about the conversation you had with our team member. Please contact me when you have a moment. I am looking forward to hearing from you. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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