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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
1,124 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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1,124 Reviews of Toyota Carlsbad Parts & Service

May 08, 2026

I was very happy with my service. Jenifer was knowledgable and very helpful. I will definately be back for future service! More

by ebadillo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenifer Baray
Report | Print
May 11, 2026 -

Toyota Carlsbad Parts & Service responded

We're happy to see you received 5-star service from Jenifer and we can't wait to see you again at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

May 08, 2026

Ari was so nice and helpfull and quick helping me with my car service. Thank you More

by Sara G
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari
Report | Print
May 08, 2026 -

Toyota Carlsbad Parts & Service responded

Sara, Ari is a great asset to us here, which is why this is no surprise to read. We appreciate your positive feedback and we can't wait to continue to assist with all of your future vehicle needs. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

May 07, 2026

Excellent work. Service is very good and work completed by the promised time. Good job to all involved. More

by Dmiranda_i4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 07, 2026 -

Toyota Carlsbad Parts & Service responded

We take pride in providing quality service and we're happy to see you receive just that. Thank you for your 5-star review and please don't hesitate to let us know should you ever need anything. We're here to help. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

May 07, 2026

Very smooth and professional experience. Service writer always in touch keeping me informed and updated on the time frame. As an ex dealership mechanic it’s refreshing to see honest people a More

by terrye313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Carrol
Report | Print
May 07, 2026 -

Toyota Carlsbad Parts & Service responded

Terry, It's great to see that Noah and our team provide you with the best service possible. We appreciate you choosing us here for your vehicle needs and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

May 05, 2026

They were very helpful and accommodating. They were able to figure out the problem and find a sarisfactory solution. Very polite and courteous all around. More

by Poloponies77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wade
Report | Print
May 06, 2026 -

Toyota Carlsbad Parts & Service responded

We're happy to see that our team did a great job diagnosing and fixing your vehicle issue. We appreciate you taking the time to share your experience and we look forward to continuing to assist with all of your future Toyota needs. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

May 04, 2026

Toyota Carlsbad makes it very easy to check in. Have a very comfortable service waiting area. They keep you updated on your vehicle status. More

by cgordey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
May 05, 2026 -

Toyota Carlsbad Parts & Service responded

It's a pleasure to see that the service process was seamless and you were comfortable while you waited. We hope that your Toyota is treating you well and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 29, 2026

Toyota Carlsbad is very professional, they always attend to your needs, and I recommend Kimberly ROBINSON as your advisor, she is very kind and truly treats you like family. More

by Joelmota85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Robinson
Report | Print
Apr 29, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks, Joel! We can't wait to share this with Kimberly and we can't wait to see you here at your next service visit! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 27, 2026

Overall, the care of the car was great however, I was just disappointed how long it took just for a simple oil change, I was told since I was waiting to take about two hours, but ended it’ll be three hou More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
Report | Print
Apr 27, 2026 -

Toyota Carlsbad Parts & Service responded

Hi Juan, We're glad that you received quality service and we appreciate your patience. We understand that your time is valuable and we'll be working to complete services in a more timely manner at your next visit. See you then. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 26, 2026

Thanks to James, The service was thorough, quick and tailored to my requests with James's help More

by rxfather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Brady
Report | Print
Apr 26, 2026 -

Toyota Carlsbad Parts & Service responded

It's great to see you received both prompt and quality service with the help of James. We'll be sure to share this with him and we'll see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 26, 2026

Lies & Car damage. This involved multiple advisors, 1 “manager” and I reached out to the GM (general manager) and evidently he does not care about his company’s reputat More

by Zippy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr mendelson
Report | Print
Apr 27, 2026 -

Toyota Carlsbad Parts & Service responded

Zippy, We regret to learn that your experience led to dissatisfaction, as this does not reflect the standards we hold for customer care and operational integrity at Toyota Carlsbad. We take all customer concerns seriously, including those related to communication, vehicle condition, and interactions with our staff and management team. We welcome the opportunity to review your concerns in greater detail. To do so effectively, we would need the opportunity to examine the details of your visit. Without specific visit information, we are unable to fully address what occurred, but we remain committed to doing so Please feel free to contact me directly so that your concerns can be formally reviewed and handled with the attention they warrant. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

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