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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
1,098 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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1,098 Reviews of Toyota Carlsbad Parts & Service

April 07, 2026

Very friendly and professional staff especially my service advisor, Abel Carrasco. He always provide excellent customer service! More

by Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Carrasco
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Apr 07, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks, Roy! Happy to see that Abel and our team always provide top-notch service. We appreciate this 5-star review and we can't wait to work together again in the future! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 06, 2026

Ken, Keep updated me time to time. Good customer service and very professional. He sent email when my vehicle will be ready to pick up. More

by joey103025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Joey, It's a pleasure to read this and see that Ken provided you with both quality service and communication. We will be sure to share this positive feedback with him and we look forward to seeing you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 05, 2026

Chris explained everything that needed to be done. Great job, finished on time and the cost was very reasonable. More

by ozbirn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

It's a pleasure to see that you received both prompt and quality service from Chris and our team. Thanks for this 5-star review and for choosing us here for your vehicle needs. Until next time. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 05, 2026

Yes, thank you Allen and the mechanic that assisted me and serviced my vehicle. I appreciate the TEN level service and a great family service environment that you guys provided to me. Thank you guys agai More

by justromaneroundoceanside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Martinez
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks, Edward! So happy to see that you received top-notch service from Allen and our team. We're here for any future Toyota needs you have! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 05, 2026

Noah was on point, upfront on what service was needed and keep me updated on when my vehicle will be ready. More

by Kvicent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Noah is a great asset to us here and it's no surprise he ensured you had the best experience possible. We appreciate you choosing us here for your Toyota needs and we look forward to assisting you again in the future. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 05, 2026

Excellent customer service start with Abelardo. and the ..shuttle driver...that took us and pick us at the outlet. More

by Emil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abelardo
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Emil, We're happy to see you took advantage of our shuttle service and drove home satisfied. Hope your Toyota is treating you well. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

Exceptional! They are very efficient with outstanding customer service! Was able to track the progress during my entire appointment time and my assigned service More

by elizabetheliina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks, Elizabeth! Couldn't be happier to see you were well taken care of by David and our team. We appreciate this 5-star review and we look forward to working together again in the future. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

Why would I get charged $165 for an alignment under the 2 year/24 month care package? That should be free! Luckily my car did not need it. More

by unwinjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Our 2-year/24,000-mile ToyotaCare plan includes a range of factory-recommended maintenance services at no cost; however, wheel alignments are generally not covered unless they are required due to a warrantable condition related to a manufacturing defect. The quoted charge reflects the standard cost for an alignment when it falls outside of these coverage parameters. We’re pleased to hear your vehicle did not require the service, and we certainly understand how the recommendation may have raised questions. Our team is always available to walk through any suggested services in detail to ensure you feel fully informed and confident in your decisions. We are committed to providing clear, transparent communication and appreciate the opportunity to clarify this matter. Should you have any additional questions or wish to review your visit further, please don’t hesitate to reach out. Thank you for choosing Toyota Carlsbad. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

Nice, comfortable lounge to wait in, and I appreciate Teresa’s customer service and looking out for me on a part replacement. But a 3-hour wait for a routine maintenance service that only involves a tire More

by Letsgotoit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Thank you for recognizing Teresa’s exceptional customer service. We’re glad she was able to assist you. We know your time is valuable, and while a 3-hour wait may feel long for routine maintenance like a tire rotation, air filter replacement, and multi-point inspection, our Toyota-trained technicians follow detailed factory procedures to ensure every service is completed accurately and to the highest standard. Depending on scheduling and service volume, this level of care can occasionally extend the time required, even for standard services. We appreciate your patience and are always happy to help coordinate appointments to make your visit as efficient as possible while delivering the quality care your vehicle deserves. Thank you again for choosing Toyota Carlsbad. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

My service advisor, Daniel, was very efficient, thorough and helpful! He even came to find me in the waiting area to give me status updates. More

by sweetpriss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

We couldn't be happier to read about the level of service provided to you by Daniel. We will be sure to share this with him and we will see you again at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

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