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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
937 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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937 Reviews of Toyota Carlsbad Parts & Service

August 23, 2021

Very easy to make an appointment. Great communication and customer service. The service representative was very knowledgeable and helpful in recommending what work was most necessary. She was very kind and a More

by Elena D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Cofey
August 19, 2021

I was beginning to think I was crazy because my battery kept dying on my 2020 RAV4 Hybrid. But Toyota Carlsbad believed me & found the software glitch & fixed it. Meanwhile, they provided great customer More

by kah319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Aug 19, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review! Happy to hear your battery issues was fixed.

August 18, 2021

Best of the best. Always have good service from them!!!! More

by Btc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Aug 18, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your great review!

August 18, 2021

Excellent service, took less time than they said, pleasant surroundings while I waited. I have complete confidence in my 9 year old car with 120,000 miles on it after Toyota has worked on it! More

by Suzanneweatherly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Aug 19, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your great review!

August 13, 2021

My 20-year-old 4Runner continues to operate great due to the service I get at this dealership. Dave Ramsey takes care of all my service needs and keeps me informed. More

by CypressMan
Recommend Dealer
Yes
Employees Worked With
Dave Ramsted
Aug 16, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your great review! Love to hear your 20 year old Toyota is still running well!

August 07, 2021

Noah Carrol was amazing, thorough and thoughtful. He went above and beyond. Thank you so much Noah. The young man who helped from the tire department was also very thorough and polite. More

by katiewest60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Carrol
Aug 12, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review and kind words about Noah!

August 06, 2021

Made an appointment for oil change and rotation. Only to find out after 5 people helped us and taking time off work nothing was done. They said at pickup service wasn’t needed and to return in 6 months. Why More

by Thomassetkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Morris
Aug 12, 2021 -

Toyota Carlsbad Parts & Service responded

Hi! Maintenance is required every 5,000 miles or 6 months whichever comes first. If you have synthetic oil the oil change part of maintenance is required every 10,000 miles. Maintenance includes other items, not only the oil change. We apologize for any miscommunication on services performed.

August 04, 2021

Nicole helps me a lot...quick fast and on time...Really Nicole helps me a lot...quick fast and on time... Really appriciated with her time...she explain everything what happen to my car and the solution More

by SUGIH_04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NICOLE
Aug 12, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you for your great review! Happy to hear Nicole was able to help you.

July 21, 2021

Very professional and with my best interests at heart. Could not have been better! I waited comfortably in the lounge and the service was completed in the estimated time. More

by Frbob41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Smith
Aug 12, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review. Happy to hear everything went smoothly with your visit.

July 12, 2021

very nicely done. timely. efficient. exactly as promised. Abel was knowledgeable and polite. Super service. I will be back for my next service appointment. Killer! More

by csloane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abel Carrasco
Aug 12, 2021 -

Toyota Carlsbad Parts & Service responded

Thank you for your review!

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