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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
940 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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940 Reviews of Toyota Carlsbad Parts & Service

January 13, 2025

I was treated very well by Toyota parts and Service Department. They were punctual, customer oriented and on top of things. Everything was handled well. And everything turned to be how they said it wou More

by tania.gumusgerdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kang, Moises
Report | Print
Jan 14, 2025 -

Toyota Carlsbad Parts & Service responded

Tania, We appreciate both your business and your feedback. It's a pleasure to see our team took great care of your vehicle and you drove home satisfied. We hope that all is well and we hope to have the opportunity to serve you again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

January 11, 2025

I wouldn’t get my Toyota serviced anywhere else except Toyota Carlsbad. It keeps my 10-year-old car purring. More

by JonBettis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corina Hyatt
Report | Print
Jan 13, 2025 -

Toyota Carlsbad Parts & Service responded

Thank you so much for choosing us here for your Toyota needs, Jon! We're lucky to have you as a valued customer and we hope to continue to keep your car purring for another 10 years! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

January 04, 2025

Dave Ramstad and the Service Team is top notch, professional and trustworthy! They treat you like family and your vehicle as though it’s their own! More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ramstead
Report | Print
Jan 06, 2025 -

Toyota Carlsbad Parts & Service responded

Barbara, You are family and we're so happy to see Dave and our team treat you that way! We appreciate your loyalty to us here and we can't wait to continue to help take care of all your Toyota needs for years to come. See you again soon! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

December 30, 2024

Abel was super helpful and amazing to work with. Diligent and kind. Highly recommend his service! More

by Fiorillomarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Jan 02, 2025 -

Toyota Carlsbad Parts & Service responded

It's a pleasure to see you had a quality experience with Abel and you drove home satisfied. We appreciate both your business and your feedback and we look forward to seeing you here at your next visit. Hope you have a Happy New Year. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

December 29, 2024

Had an appointment for 15000 mile service(no oil change). It took 2 hours. They were supposed to rotate all tires but they only rotated the drivers side tires.(I marked the wheels). More

by Alanr Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete
Report | Print
Jan 02, 2025 -

Toyota Carlsbad Parts & Service responded

Alan, Thank you for bringing this to our attention. We strive to deliver excellent customer service and sincerely regret not meeting your expectations. Please don’t hesitate to contact us directly—we would be happy to review your recent visit and address your concerns. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

December 27, 2024

Customer service is very good at explaining maintenance requirements/ repairs. Also appreciate the competitive pricing and quick turnaround. More

by amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin laird
Report | Print
Dec 27, 2024 -

Toyota Carlsbad Parts & Service responded

Amanda, It's a pleasure to see that you're satisfied with the level of service you receive here in our service department. We are grateful for both your business and your feedback and we look forward to continuing to take care of all your Toyota needs. We hope you're having a Happy Holidays and we look forward to seeing you here in 2025! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

December 20, 2024

Friendly service. Excellent work. I'll definitely return for my next service. Thank you so much. More

by garrett2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Ainsworth
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Dec 20, 2024 -

Toyota Carlsbad Parts & Service responded

It's our pleasure, Garrett! We're happy to see you received 5-star service here and we can't wait to see you at your next visit. Hope you have a Happy Holidays. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

December 19, 2024

Happy with the service here. The lobby is a comfortable place to get work done while I wait, and I like how any extra repairs is simply accepted or declined via a mobile website. More

by Steve T
Recommend Dealer
Yes
Employees Worked With
David Wade
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Dec 19, 2024 -

Toyota Carlsbad Parts & Service responded

Steve, It's great to see you were satisfied with the service you received and that you were comfortable while you waited. We hope your Toyota is treating you well and we look forward to seeing you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

December 18, 2024

My service advisor (Noah) was very good at determining what needed to be done, estimating costs, keeping me statused, and answering all questions. He is top level! More

by tbuetemeister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Carrol
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Dec 18, 2024 -

Toyota Carlsbad Parts & Service responded

Noah's a great asset to us here and it's no surprise to see that he was extremely accommodating. We'll be sure to share this positive feedback with him and we'll see you here again at your next visit. Hope you have a Happy Holidays! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

December 16, 2024

The Service Advisor and Service team was quick and efficient in completing the repairs on my vehicle. More

by bretturbina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mozy
Report | Print
Dec 17, 2024 -

Toyota Carlsbad Parts & Service responded

Brett, Your time is valuable, which is why we're happy to see our team got you in and out in a timely manner. We're glad you drove home satisfied and we look forward to providing you with this same prompt and quality service at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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