Toyota Carlsbad Parts & Service

Went to diagnose an issue with a knocking noise. They couldn’t give me an answer and wanted to charge ridiculous amount for chassis ears. Took it to my regular mechanic and they got the issue right They couldn’t give me an answer and wanted to charge ridiculous amount for chassis ears. Took it to my regular mechanic and they got the issue right away.. sway bar links are worn. Quick and easy diagnosis that the Toyota dealer should have been able to see. They also suggested replacement of control arms for an alignment issue (can’t get a couple things exactly to spec) that’s been a problem since I bought it from them 1.5 years ago (which also has nothing to do with the knock noise issue I brought it in for). Vehicle has less than 50k miles. Control arms should not need to be replaced. They couldn’t even say that this would fix the alignment issue I’ve been noticing with the steering wheel cocking to the left but still driving straight. It gave the impression they just wanted me to dump a bunch of cash into the car just to “see what happens.” The one nice thing was that they didn’t charge me for the alignment they did there (idk maybe cause they couldn’t get all of it into spec) or the brake inspection (that didn’t need to be done in the first place and not something I asked for). More

Mr. Taylor is a nice and professional person, he is very knowledgeable, honest man and I believe everything that he said regarding my truck. I like the service, the waiting area the coffee and the people . knowledgeable, honest man and I believe everything that he said regarding my truck. I like the service, the waiting area the coffee and the people . The only thing is the waiting time, my appointment time 8 o’clock am . I was there before 8 and I am waiting inside my car for 20min.before Taylor came he apologized accepted but waiting time 3.5 hours. It’s okay waiting but I hope you guys improve better next time. By the way I like your free car wash. More

Very Professional. Excellent Customer Service. Been going to Toyota Carlsbad for New Cars and Service for over 30 years. Excellent Customer Service. Been going to Toyota Carlsbad for New Cars and Service for over 30 years. More

Service center did an excellent job with repairing and returning my vehicle on time.Thank you! returning my vehicle on time.Thank you! More

I was very impressed with service advisor. She is the reason I’ll be back! She is the reason I’ll be back! More

The service was great. I especially enjoyed the videos showing me how the inspection went, and exactly what was needed to fix my car. I especially enjoyed the videos showing me how the inspection went, and exactly what was needed to fix my car. More

Friendly from start to finish. Clear and correct estimate of weight time. Kim was a nice and competent service advisor. The waiting area was clean, spacious, and had small snacks a Clear and correct estimate of weight time. Kim was a nice and competent service advisor. The waiting area was clean, spacious, and had small snacks and coffee. More

This dealer is very efficient, no hidden fees or charges and my car is always done when promised. The staff is professional - no surprises. and my car is always done when promised. The staff is professional - no surprises. More

David Wade took exceptional care of our problem. He was knowledgeable, personable, and very helpful. He went above and beyond to help us navigate the process with our insurance claim. He kept in to He was knowledgeable, personable, and very helpful. He went above and beyond to help us navigate the process with our insurance claim. He kept in touch frequently so we knew what to expect during the repair process. We very much appreciate his professionalism and commitment to service. More

Very efficient personnel, nice and knowledgeable. I’m definitely like to take my truck to Toyota Carlsbad at any time. I’m definitely like to take my truck to Toyota Carlsbad at any time. More