Toyota Carlsbad

Great car buying experience The sales and financing staff were very professional very expedient handled everything in an efficient manner I was very pleased. I was in a hurry whe The sales and financing staff were very professional very expedient handled everything in an efficient manner I was very pleased. I was in a hurry when I came to the dealership and they took care of me. More

Great experience Toyota Carlsbad made leasing my car a great experience from beginning to end. I felt no pressure as I looked at my options. Once I decided I wanted a Toyota Carlsbad made leasing my car a great experience from beginning to end. I felt no pressure as I looked at my options. Once I decided I wanted a Camry, my purchase or lease options were clearly laid out. I decided to lease through Toyota. It was so easy. Before I drove off the lot, we reviewed all the features of my new car and how to operate it all. I drove home a very happy customer! More

Easy no stress purchasing We purchased a new 2017 Prius V this afternoon at Toyota Carlsbad. We sought out Alex Ordonez the Fleet Manager primarily because this was our second We purchased a new 2017 Prius V this afternoon at Toyota Carlsbad. We sought out Alex Ordonez the Fleet Manager primarily because this was our second purchase from him and Toyota Carlsbad. Alex is very knowledgeable about the vehicles he sells. Alex went over the numbers with us and created an end dollar amount that fell within our budget. Alex is an outstanding asset for team Toyota. I'm sure we will return again as the automotive technology continues to evolve. More

Went in for service Excellent care and service. Sometimes the wait can be a while but they do try and get you in and out as soon as possible. Excellent care and service. Sometimes the wait can be a while but they do try and get you in and out as soon as possible. More

Toyota: Satisfied Customer My husband and I have purchased three cars from Toyota Carlsbad, and we are so very pleased with the service we have received over the years. When you My husband and I have purchased three cars from Toyota Carlsbad, and we are so very pleased with the service we have received over the years. When you are looking for a car, the salesmen do not pressure you; they are honest and patient. They follow through and are willing to work with your unique needs. More

I did that on the previous page. I just wrote this out on a prior page. Elfin was awesome! He updated me on my car after the service was completed. He reviewed the plan going forward. I just wrote this out on a prior page. Elfin was awesome! He updated me on my car after the service was completed. He reviewed the plan going forward. He mentioned things for me to watch until the next appointment. His report was detailed with pertinent infomation. It was my first time in to this Toyota Service location as I am new to this area. I was pleased with the entire experience. I will return! More

Always great service! From the minute you drive into the service area, the employees take excellent care of you, consistently excellent service. I feel very comfortable de From the minute you drive into the service area, the employees take excellent care of you, consistently excellent service. I feel very comfortable dealing with them, More

Great service I've been coming to this Toyota service center a while. From the begging I've been having Keziah for my service advisor and she is great , friendly, I've been coming to this Toyota service center a while. From the begging I've been having Keziah for my service advisor and she is great , friendly, polite and really have outstanding customer skills!!! Thank you very much for your professional, friendly service Keziah!!! More

UNETHICAL and UNPROFESSIONAL I have been trying to purchase a new Prius Prime with this dealership since January 25th. I was PROMISED they are associated with the Costco program I have been trying to purchase a new Prius Prime with this dealership since January 25th. I was PROMISED they are associated with the Costco program and PROMISED I would get the Costco price. I put my deposit down and I was told there was an 8 week waiting period, which is understandable. The first 8 weeks period when my car came in, they called me to notify me. My deposit transaction sheet stated that I had 72 hours to respond, which I had, but they had already given the car to the next person in line. I was out of the Country for work, but still replied within 72 hours. So the next 8-week waiting period, I CALLED THEM to check on the status and their reply, "was arrival by April 20th." So they called me on April 20th and told me it had arrived. I went in and test drove it on April 20th and was willing to purchase it RIGHT THEN. However, they informed me they were not willing to give me the Costco price b/c the car is in high demand, even though they PROMISED me the Costco price. This price was $1,000 cheaper, which in the big picture of purchasing a car, isn't a big deal, but it's the PRINCIPLE. I was VERY frustrated with their broken promise, but I told them I would make my decision the following morning by 10AM, which my Sales person agreed. I called them at 10AM and they told me they had ALREADY removed my name from the list and gave to the next person!! OMG!! SOOO UNPROFESSIONAL!! NOT only did they back out of a PROMISE of offering Costco pricing, they gave my car away in FAR less time than they stated at 72 hours!!! I talked with the Main salesman, Scott and 2nd main salesman, Brian....BOTH of these men had the attitude of "who cares b/c there are several people waiting for this car." Their attitude was SO UNprofessional that they are willing to lose a customer over THEIR broken PROMISE of only $1,000. I have TWO teenagers in the Market for new cars and will DEFINITELY NOT be going to Toyota of Carlsbad. I notice my $500 deposit hasn't been returned and it is WAY past time of 72 HOURS!! UNPROFESSIONAL, UNETHICAL and RUDE. More

Amazing My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He offer My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He offered me a loaner car without me having to ask and he also worked with me on the cost! Many thanks Ron! More