Back

Toyota Carlsbad

Carlsbad, CA

3.2
789 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

Directions

By Type

789 Reviews of Toyota Carlsbad

October 12, 2016

Great sales, paperwork-not so after marketing The Good: The salesmen I dealt with, Jose Sanchez and Manny Flores were excellent! The paperwork was effortless and very minimal wait time. The Ba More

by jrol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez, Manny Flores, Adel ?
Oct 12, 2016 -

Toyota Carlsbad responded

Hi, there! Thank you so much for choosing Toyota Carlsbad! It's great to hear about the experience you had with Manny and Jose. It sounds like you may have received an email or text after work hours, sorry about that! Please feel free to contact me directly if you would like to discuss further. I will be sure to remove you from our call system. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Well done and easy Came at scheduled time. Your rep clearly explained what would be done. I was pressed for time and she noted that. Got done earlier than expected an More

by Dan47
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Oct 13, 2016 -

Toyota Carlsbad responded

Hi, there! That's great to hear! We know your time is valuable and will always work to get you where you need to be on time! Thank you so much for your feedback! Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Best so far! From start to finish the customer service was awesome! My granddaughter loved the hot chocolate, baloon and playroom! Everything was perfect today, i More

by Cathy Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 13, 2016 -

Toyota Carlsbad responded

Hi, Cathy! Isn't our kid's room great!? We have to make sure the littles are having a great time too!! :) I'm very happy to hear your day was awesome! We appreciate you visiting us and leaving us your feedback! Enjoy the rest of your week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Good service Tiffany was my service rep today and she is the best rep I've ever had. Many thanks for her help. Tony was also very helpful in fixing an issue with More

by Prius owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany and Tony
Oct 13, 2016 -

Toyota Carlsbad responded

Hi! Sounds like you had a great duo during your service visit!! It's great to hear all of your car needs were addressed!! I will share your review with Tiffany and Tony today! Thanks! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

05 Tacoma knocking and shacking Toyota found the problem right away- broken front axle. They were in constant contact with me and we're very professional. They even had my truck de More

by Janet123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Oct 13, 2016 -

Toyota Carlsbad responded

Hi, there! Wow! What a great review! It's great to have longevity in your vehicle! Proper maintenance and care go a long way! I'm sure you will get many more miles out of your 05 Tacoma!! Thank you for sharing! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Excellent! I loved dealing with Molly. She was personable and explained everything clearly. I have always loved the service at Toyota and have gone there for yea More

by Lori Alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Molly at Carlsbad
Oct 13, 2016 -

Toyota Carlsbad responded

Hi, Lori! I love Molly too! ;) Glad to hear your service visit was smooth and Molly explained everything upfront! We look forward to serving you for many more many years to come! Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

always trustworthy and concerned I have come to trust Toyota service because I have had the best service there, for both routine and repair work. Their concern for checking everythin More

by James4005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve Guerrero
Oct 12, 2016 -

Toyota Carlsbad responded

Hi, James! Thank you so much for choosing us as your service center! Trust is just as important to us as it is to you! You are our concern and will always make you our priority! See you in 5,000 miles! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 11, 2016

Always a pro experience the best around Excellent service around. I had a recall to be inspected, they were fast and professional. Will in this department explained in detail what needs to More

by JA2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Higgins
Oct 12, 2016 -

Toyota Carlsbad responded

Hi! Thank you for your review on our Service Department and Will! Glad to hear we took care of your recall and checked out your frame in one visit! We know your time is valuable and will do what we can to accommodate you! Thank you for choosing Toyota Carlsbad, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 10, 2016

Concerns Erased Alleviated my concerns that something was drastically wrong which stressed me out. In fact, it was a minor item and my stress disappeared when fixed. More

by mv92692
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Dolan and Jim McWilliams
Oct 11, 2016 -

Toyota Carlsbad responded

Hi! What a relief!! I'm so happy to hear you stress disappeared after our service team fixed the problem! They are pretty good at alleviating stress! :) Did you get a chance to have some coffee and a cookie while waiting! Those two together seem to take my stress away! ;) Thank you for sharing your experience with our on-line community! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 10, 2016

Always great service I always have great service because Dave Ramstad finds coupons for my use.Never takes advantage of service costs.He's very honest and watches out for More

by Jules
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Ramstad
Oct 11, 2016 -

Toyota Carlsbad responded

Hi, there! Coupons are the best!! Dave and the team will always do what they can to get you the best price possible! We appreciate you and want to take care of you! Thank you for choosing Toyota Carlsbad! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

...
28
...