Toyota Carlsbad

Excellent Coustomer Service “Jose Sanchez give us one of the best customer service I had. Excellent person, Excellent employee.” I recommend Toyota of Carlsbad , great service, “Jose Sanchez give us one of the best customer service I had. Excellent person, Excellent employee.” I recommend Toyota of Carlsbad , great service, great people More

Couldn't have been better! My experience with Toyota Carlsbad has been nothing but good, every employee I've dealt with has been friendly, competent, and helpful. Every time I h My experience with Toyota Carlsbad has been nothing but good, every employee I've dealt with has been friendly, competent, and helpful. Every time I have had my vehicle serviced, it has been simple and efficient. I am also in the customer service industry and it takes a lot for me to be impressed by the level of customer care, so I feel it's important to give credit where credit is due! Thank you! More

Loyal customer! Mo at Toyota Carlsbad is by far the best car salesman we've ever worked with. He's sold me 2 cars and my family and I won't go anywhere else. Highly r Mo at Toyota Carlsbad is by far the best car salesman we've ever worked with. He's sold me 2 cars and my family and I won't go anywhere else. Highly recommend him & Toyota Carlsbad! More

OUTSTANDING EXCELLENT CUSTOMER SERVICE/SALES EXPERIENCE. WENT ABOVE AND BEYOND TO COMPLETE TRANSACTION AND PROVIDE GOOD PRICE. GOOD COMMUNICATION BETWEEN SALES A EXCELLENT CUSTOMER SERVICE/SALES EXPERIENCE. WENT ABOVE AND BEYOND TO COMPLETE TRANSACTION AND PROVIDE GOOD PRICE. GOOD COMMUNICATION BETWEEN SALES AND FINANCE WHICH HELPED FOR A SMOOTH TRANSACTION More

Repeat customers of Alex Ordonez - terrific expertise I and my wife have bought two autos from Alex Ordonez, the most recent a 2014 Venza Limited, and we also use Toyota of Carlsbad's service department. I and my wife have bought two autos from Alex Ordonez, the most recent a 2014 Venza Limited, and we also use Toyota of Carlsbad's service department. We've been extremely pleased with Alex's product knowledge and professionalism, and while everyone typically hates the process of buying a car, Alex makes it easy because he has such comprehensive knowledgeable of the vehicles, standard and optional equipment, etc., as well as the financing options. No hassle, no pressure - a very easy process. We wouldn't hesitate to buy another car from Alex nor would we hesitate to recommend him to any of our close friends. Thanks! More

Disappointed I bought my new Toyota Highlander at the end of December. I waited to review this dealership because I wanted to be fair and hopefully my attitude tow I bought my new Toyota Highlander at the end of December. I waited to review this dealership because I wanted to be fair and hopefully my attitude towards them changed. It has not. First, for the last 2 years, my 2008 Highlander Hybrid limited had been having problems with the gas tank (won't fill up) then the braking system was malfunctioning. After numerous attempts to repair & thousands of dollars spent, the vehicle still wasn't repaired. Refunds were not issued in hopes to "eventually" figure out the problems & repair them. The braking system went out on a weekend evening, leaving me & my children stranded. We had the vehicle towed to Carlsbad. I requested the Sales Team & Services department work together because of all of the problems I had over the last 2 years. They did not accommodate. They knew "they had me" because my vehicle was in the shop. It was not worth repairing. The sales team wouldn't budge in price; I had to show them vehicles at Mossy to get them to budge. Moreover, once we had finally made a deal, I requested new car mats to be included, that was denied, and they wanted $200 for my old car mats. They ended up reducing the value of my car because I refused to pay for more all weather mats, a cargo net and my surf racks (that I already owned!). When I was transferring my 6 year old car mats over to my brand new Highlander, I requested my old car mats be sprayed off. The salesman looked at me like I was crazy-why should I even have to ask to have dirty old all weather car mats sprayed off before I put them in a brand new $37,000 vehicle? I was shocked that I would even have to ask this! I had to threaten to walk away from the entire deal, have my car towed elsewhere (Mossy) just to have clean car mats. They finally sprayed off my mats. Since purchasing my vehicle, I have been working with Mossy, and they have given me excellent customer service. They have taken excellent care of my vehicle. I regret not towing my vehicle & just working w/Mossy. Lesson learned. More

By far the best car buying experience I've ever had. Very genuine, not at all pushy or salesy -- listened to my needs and was very helpful. I would recommend and revisit without question. Very genuine, not at all pushy or salesy -- listened to my needs and was very helpful. I would recommend and revisit without question. More

I had an interesting experience. I live in the area so I thought it would make sense to go local and see what Toyota Carlsbad could do reference a new car purchase. I used to work with a salesman at Carlsb thought it would make sense to go local and see what Toyota Carlsbad could do reference a new car purchase. I used to work with a salesman at Carlsbad who always cut out the bull and got down to business and sell a car at the best price out there. My wife, two children, and I went to Toyota Carlsbad about (3) hours prior to closing to attempt to purchase our vehicle. When we got there I had an appt. with Alex Ordonez. He was friendly upon greeting but that was about it. Has anyone ever got the feeling that they are a thorn in someones side? Well this is how 98% of the contact went. We felt like we were a huge burden to Mr. Ordonez and that we were wasting his time. Rolling eyes and heavy breathing sighs indicated to us that his goal was to get us out of his office and off the lot as quick as possible on his clock (keeping in mind the store closed in 2-3 hours). In the end, we both felt like we were a waste of his time and efforts. We felt like we were a burden to him. We also felt that he did not have any real interest in providing us with answers to our simple questions and that it was a chore to drive around the block in two different vehicles for a test drive. Making a car purchase is somewhat of a big decision for a family who is about to spend 20-30k on a new vehicle. My suggestion: show additional respect and care for your customers and show interest / enthusiasm. What did I do? Well, I went right back to Kevin Edgett at Toyota of Escondido and purchased a new vehicle in 2 hours the next eve. He not only offered me and BEAT Toyota Carlsbad, but he cut to the chase and gave me the real price for add-ons such as leather seating, etc. He doesn't bull, loves his job, and it shows. In the end, I left with a better deal, supreme service, and appreciation as a returned customer. My family and I won't be visiting Toyota Carlsbad anymore due to this experience most likely. Being a fleet manager, I would expect Mr. Ordonez to show more of a representation of the dealership. I warn those who go there and to avoid the vulture sales atmosphere. Show some respect More

Would like to express the great customer service I received Alex Ordonez helped me with my overall concerns about buying certified used and worked with what I was looking for in a vehicle I would high received Alex Ordonez helped me with my overall concerns about buying certified used and worked with what I was looking for in a vehicle I would highly recommend this dealership and sales mgr. More

Living in the OC near the LA county border, Carlsbad seemed a bit distant but the drive was worth it !! Marcos Thomas was a busy man that day but still kept in contact both phone/email. Decided to go la seemed a bit distant but the drive was worth it !! Marcos Thomas was a busy man that day but still kept in contact both phone/email. Decided to go last minute instead of two days later on a Sat and Marcos ended up staying late to make sure I was taken care of. We had a good night and a pretty fast deal ..Italian Nicole was upfront and honest in the Finance dept. which I appreciate and will go back to her for any 'extras' I might need down the road. Ended up in a 2014 Platinum Crewmax Tundra which had just came out and was delivered from plant only a couple days before I got it so Marcos and I were both excited to see it, even Nicole came out to take a look at it. Special thanks to Marcos for pairing the phone with the truck, as I probably still would be without using this cool feature. He also got me the window sticker when the truck went to prep and follow up calls and emails. Marcos is a great guy and Carlsbad was the most friendly dealer I've experienced so far. A+ Will buy from here again I'm sure. More