Toyota Carlsbad

My mother has been searching for a new car for several months now. We have been to at least 10 dealerships, and our worst experience was here. I felt like the salesperson (forgot his name) treated us like months now. We have been to at least 10 dealerships, and our worst experience was here. I felt like the salesperson (forgot his name) treated us like we were idiots who knew nothing about cars. When we got there, my mom asked about the Scions. Immediately the first salesperson turned his nose in air and said, "let me get someone ELSE to help you." Another guy comes out, shows us the Scions very quickly, then furiously tries to take us over to the Used Lot. My mom tells him he wants a new car only. He still tries to get her to look at an '09 because it is SUCH a good deal (not really, 14K for an '09 Corolla is not that great). Reluctantly, he shows her the '10s. He then proceeds to utterly confuse us by taking us all around the lot. My mom asks if the '11 Corollas are out yet. He says no. Suspiciously, he shows us some Corollas in the back that look oddly different. But then he whisks us away back to the '10s before we got a good look. Later, I look online and find out those were the '11s. Why the deception? Either he doesn't know his stock or he is outright lying to us. Here is an example of what he told us regarding color: "Here is the silver color. You don't want a dark color, it will get dirty easily. But if you want black, I have a beautiful black one over here. Let me show you that one!" Confusing double-speak like this the whole time. We left this dealership more confused than when we arrived. We were completely lost on the different trims and how they are different. If I decide to buy a Toyota in the future, I will definitely not buy from here after this awful experience. I have no complaints about Service, I have been there once twice with no problems. More

I had the best experience possible coming to this dealership. I had gone to a few other dealers and they were not willing to work with me at all and the interest was insane. My father had bought a fe dealership. I had gone to a few other dealers and they were not willing to work with me at all and the interest was insane. My father had bought a few cars from Toyota Carlsbad before so i thought i would test it out. I was very glad they did because i got to buy my very first brand new car and it was for a price that i could afford! Dana Greenlaw helped me out so much with trying to get me the best financing possible. Scott Busby was very knowledgeable about his cars and answered every question i had. He also made sure i knew how to work every cool feature in my car before i drove off the lot. Also, Nicole Manganiello took care of all the paper work afterwards. She was the nicest person and was very flexible with letting me have time to get all my information collected. Everyone here gave excellent customer service and was so nice in working with me money-wise and every way possible. I cant thank these people enough. I will always come back her for all of my future cars and i highly recommend it for any potential new car buyers! Thank you! Tara More

Ghassan Asfour was the the salesman who helped me with my choice in leasing a new Camry. He was very helpful,informative, never pushy and beyond a pleasure to work with. I feel Toyota Carlsbad was fair in th choice in leasing a new Camry. He was very helpful,informative, never pushy and beyond a pleasure to work with. I feel Toyota Carlsbad was fair in the trade in value on my Rav4 and I believe Ghassan worked for me to help put me in a car that met my needs within my price range. No they never tell you to factor in an alarm until you are in the finnance office...L.O.L. But.. I never felt I was being pushed into anything I did not need as I have been in the past but rather informed as to what few things would be in my best interest. Sharon in finnance was super helpful and an absolute joy to work with even at the end of a very busy day on New Years Eve. This was by far my best dealer experience. If I choose a Toyota for my next car I'll go back to Toyota Carlsbad and ask for Mr. Asfour. I would suggest this dealership and Ghassan Asfour to any of my friends. More

Kevin is a stand up guy and very customer service oriented. I always feel I can trust him, though I don't always like what he's telling me, I trust it is needed service. Wayde does a great job of i oriented. I always feel I can trust him, though I don't always like what he's telling me, I trust it is needed service. Wayde does a great job of insuring the service is correct and needed and I have never had to return for rework with him or his crew. More

I drive 52 miles, one way, to have my family fleet of I drive 52 miles, one way, to have my family fleet of vehicles serviced at Toyota of Carlsbad. The service is very good and well worth the drive. My I drive 52 miles, one way, to have my family fleet of vehicles serviced at Toyota of Carlsbad. The service is very good and well worth the drive. My service representative, Kevin Skinner, is the best, hands down. I have owned many Toyota vehicles over the past 33 years, as well as extended family members who are also Toyota owners. The key to good service can best be explained with a comparison. The service department is the orchestra, the service representative the conductor, the vehicle owner the audience. Toyota of Carlsbad has many talented musicians back in the service bay and I have never had them misplay a single note on my vehicles. The touchstone between me and the service personnel is my service representative, Kevin Skinner; a service conductor extraordinaire. I trust him and have never had occasion to feel otherwise. Great dealership, great vehicles, outstanding people. As Toyota says,'' Toyota, Moving Forward''. Forward, 52 miles at a time. More

I was greeted right away. My salesperson was very upbeat, not pushy, allowed me to test drive 3 cars -one of them twice without any pressure. He was very patient. He was knowledgeable about the various vehic not pushy, allowed me to test drive 3 cars -one of them twice without any pressure. He was very patient. He was knowledgeable about the various vehicles and answered all my questions. I probably asked the same questions twice, but he was very kind and friendly. When I was waiting for him to get answers and then to get the car ready to delivery to me the other people in the dealership were friendly as well. The finance person that did all the paperwork (sorry I don't remember his name) was very organized and friendly. Overall, my experience with this dealership was really wonderful. The bathroom was very clean, well stocked, and had a pleasant smell. The waiting room was very nice too. The dealership as a whole was very clean and organized. I would recommend this dealership and this salesperson to others and, in fact, already have. More

I dealt directly with the fleet department when I bought my truck with an internet quote, bypassing the sales staff. Duff was great to deal with. He didn't put any pressure on anyone. When he wrote the numb my truck with an internet quote, bypassing the sales staff. Duff was great to deal with. He didn't put any pressure on anyone. When he wrote the numbers on the paper, he didn't even make it large and exaggerated. He was mostly quiet during the test drive so I could hear the engine. He didn't do what many salespeople do which is keep talking and trying to get the customer to get overly excited and trying to shake up their reasonable thinking. We drove on the freeway and went on some hills. I got to test the brakes and acceleration 0 to 60mph. I got a 2008 Toyota and choosing 0% APR worked best for me. That was made clear and even the finance guy was easy to deal with. He showed us the recommended additions like the extended warranty, Low Jack, and a few other options. But he calmly let us know right away that we have time to decide on those options. The whole process from arriving on the lot to driving off with my new truck took about 2 hours but it wasn't rushed in any way. I won't go into details in what I paid and what exact trim I got. But let's just say it would make Edmunds.com proud. Just call them and ask Omar or Duff to email you a quote on the vehicle you want. More

This dealership strives to please its customers. The service department recommends only the repairs that are needed. The service writers will help you to save money as much as they can. It is obvious service department recommends only the repairs that are needed. The service writers will help you to save money as much as they can. It is obvious that the dealership cares about its customers. More