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Toyota Certified at Capital Plaza

Landover Hills, MD

Overview
Reviews
4.7
299 Reviews
Call Dealership (301) 750-7514

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 299 reviews

November 09, 2025

They had the vehicle we wanted. After driving 2 1/2 hrs with payment in hand, it took over 3 hours to complete the transaction. That was frustrating! More

by gravelhill1986
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ramesh Deonarain , Sam Ale, Crystal Johnson, Rose Bayat
Report | Print
November 09, 2025

Welcoming and good customer services. They have a great communication skills with their customers. Great More

by ngongwe1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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November 04, 2025

Mr. Yates provided thorough and fair explanation of services. I recieved a video of my service with explanation from my mechanic. It was great More

by bennett.mts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Yates
Report | Print
Nov 05, 2025 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yates here at Toyota Certified at Capital Plaza! Thank you again, and have a fantastic day!

October 30, 2025

Service is always professional — courteous, on-time, and ever ready to explain, answer my questions work with me in keeping to what I can afford. More

by brigette.rouson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
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Oct 31, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota Certified at Capital Plaza. If you have any further questions, please don't hesitate to reach out!

October 29, 2025

The process was easy to navigate and it was successful at the end of transaction I was so excited but insurance and policy I am struggling to negotiate and fulfill at my I was given a temporary one which is More

by Francis M. Gaima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Oct 30, 2025 -

Toyota Certified at Capital Plaza responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2025

Very patient, I have been using them for about 6yrs now and Idris is superb Crystal is a sweetheart. Thank you More

by Tonia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Idris
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Oct 26, 2025 -

Toyota Certified at Capital Plaza responded

Tonia, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

October 13, 2025

The service person, Oscar was very professional. Before leaving Oscar came to my car and showed me about eco, normal and sport. No one has ever explained this to me. It was very informative and help More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Herrera, I think his last name is Herrera.
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Oct 13, 2025 -

Ann responded

Very nice and professional.

October 11, 2025

They have good services and good costumer services the personal it is good and take are More

by jose.palacios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Oct 14, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2025

I can't write about the entire dealership, but Mr. Keith in Customer services is the best Ambassador for this Dealership. He is Professional, has product knowledge, very courteous, very polished and P More

by AVALON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. KEITH,SERVICE DEPARTMENT
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Oct 12, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2025

Good work, but always trying to upsell services. Service is always slow, with almost 2 hours for a tire rotation. More

by Bsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Oct 18, 2025 -

Toyota Certified at Capital Plaza responded

Thank you for sharing your feedback. We are glad to hear you were satisfied with the quality of work. We appreciate your comments about service speed and additional recommendations and will review them with our team to improve the overall customer experience. We value your business and hope to serve you again in the future. We value your business and hope to serve you again in the future.

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