Toyota Chula Vista

Towed a 2008 Lexus IS 250 in to Toyota Chula Vista for a diagnosis for no crank/ no start. Service advisor. Mario was my contact throughout this process. I was told the ECU and immobilizer were dead and diagnosis for no crank/ no start. Service advisor. Mario was my contact throughout this process. I was told the ECU and immobilizer were dead and quoted a repair bill of $7300. I specifically asked the dealer to check the fuel pressure sensor, which is a known issue (official Lexus service advisory) and takes five minutes to check. Even included a YouTube video of the specific issue I wanted ruled out before calling a tow truck to remove the vehicle.. “Master Tech” apparently refused to check the issue according to Mario saying they “stand behind their diagnosis” and he “couldn’t do anything about it”. Since the value of the repair was well beyond the bluebook on the car, I was prepared to scrap the vehicle. Dealership offered me $250 for the car on trade, but since the offer was insultingly low, I decided to have the card towed off property after paying the $200 diagnosis. Thank goodness I trusted my gut and checked the fuel pressure sensor with a Mobile Mechanic. He immediately identified the issue (10 min) and made repair for less than 10% of the Toyota dealer price. Vehicle started right up after replacement of the fuel pressure sensor just like every YouTube video that showed this repair. Next day, I went down in person to request refund, and it was told only a service manager who was not on site could authorize. After a strong email with CEO, general sales manager and service manager cc’d I received a phone call back from Mario within approximately 15 minutes of sending the email that my refund had been authorized. For some reason, they couldn’t reverse the credit card charge and I had to wait approximately 10 days to come down in person again to request a refund which then had to be processed by their business office and I’d be receiving a check in the mail. When I attempted to ask Mario questions as to what the process was and what the timeline look like he was less than professional. As of this review, I made the request for refund this morning and I am in limbo, waiting for the business office in Kearney Mesa to receive and process request. I received this request for this survey after making the official request for request refund this morning. My experience with Toyota of Chula Vista has been beyond frustrating and disappointing. I have lost countless hours and nearly lost a great car due to their unwillingness to check the one thing I asked them to check. At this point, I just want my refund and I’m having trouble understanding why it takes weeks to refund a simple $200 credit card transaction. I am hopeful they will honor the refund promised and I’ll see the check in the mail eventually. Still never heard back from service director or any other management. Throughout the whole experience I can at least credit the master tech Travis Polo who was responsible for misdiagnosis as he did at least take a moment to hear me out when I came down to request initial refund. He apologized and owned the mistake. I think that showed a certain level of class on his part to own the issue and apologize. I will be glad to have my refund and put this experience behind me. More

Great service, very profecional el sr olaf me atendio y contesto todas mis preguntas, gracias contesto todas mis preguntas, gracias More

Easy, hassle free experience. Easy to schedule, no problems checking in, work was done and resolved as promised. Overall, great experience. Easy to schedule, no problems checking in, work was done and resolved as promised. Overall, great experience. More

Kevin Laguna is great he is always so nice and helpful! !! Thank you very much!!! !! Thank you very much!!! More

Toyota Chula Vista offers great customer service. I would recommend anyone to go there for service. I would recommend anyone to go there for service. More

I always get great service at toyota Chula Vista. They have professional staff and great service. They also have a better than average looking shop, where you can get coffee and water for free while They have professional staff and great service. They also have a better than average looking shop, where you can get coffee and water for free while waiting or a one way shuttle service. More

They always do a great job, they a very professional from the beginning until the end, great job the beginning until the end, great job More

AWFUL CUSTOMER SERVICE! No one from that Dealer has been able to assist with my request, I spoke to a sales person explain that I live in Imperial County and I don’t want to No one from that Dealer has been able to assist with my request, I spoke to a sales person explain that I live in Imperial County and I don’t want to add more miles to my truck, I requested all the information because I wanted to purchase a vehicle from them, I sent my information and pictures of my truck and NO ONE HAS BEEN ABLE TO HAVE THE DECENCY TO FALLOW UP More

Amazing people and customer service. The job was done quickly with the best precision. A+ from me. The job was done quickly with the best precision. A+ from me. More

Friendly staff and efficient service. I test drive a Corolla hybrid. Like the handling. From there on, I have decided to make the purchase. The process is smooth. Jose puts me at ea I test drive a Corolla hybrid. Like the handling. From there on, I have decided to make the purchase. The process is smooth. Jose puts me at ease and he can be trusted to give me the best deal. More