Back

Toyota Chula Vista

Chula Vista, CA

not yet
rated
60 Reviews

650 Main St

Chula Vista, CA

91911

Directions

By Type

Showing 60 reviews

May 09, 2012

The employess are very friendly and knowledgeable. Reminder are sent when check-ups on you car is due. I would reommend them to friends and family. More

by moniquebenson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
May 10, 2012 -

Toyota Chula Vista responded

Thank you for the review as it is important to us.We look forward to bein of service for you in the future.

April 23, 2012

Greg came right out to help even though I was there before they opened. In the past there was Henery, Chrystal and Miriam, all people I would hire for my construction Company. I like the politeness tha More

by Dwaynesnider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
May 10, 2012 -

Toyota Chula Vista responded

Hi Dwayne..Thank you for your review and I am glad that we can live up to your expectations. As a bussiness owner your self we all know how important it is "Customer Service".

April 21, 2012

Wow! What a team! I was greeted by both Brenda and Crystal. I came to pick up my car and both replied they could take care of me. Crystal went over my invoice and asked if I had any questions. My serv More

by bongo1721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal, and Service Advisors
May 10, 2012 -

Toyota Chula Vista responded

Thank you for your comments and review it is always a pleasure to know that we are serving our customers well.We look forward to being of service to you in the future.

April 17, 2012

I really enjoyed my experience at Toyota Chula Vista, they always take good care of me. I would definitely recommend it to anyone. It is a pleasure to deal with Mr. Greg Chalmers the manager at the servi More

by andre_vip18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Greg Chalmers
May 10, 2012 -

Toyota Chula Vista responded

Andre, Thank you for your comments and a EXCELLENT review. We look forward to be of service to you again.

April 16, 2012

Service was done in a very professional and friendly manner. Will highly recommend this dealer to friends and family members. thank you for a great service. More

by Julia C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Aguirre
Apr 17, 2012 -

Toyota Chula Vista responded

Julia thank you for the opertunity to work with you and for your review.It is very important to us to provide "Excellent Service". Thank you again and we look forward to being of service in the future.

April 12, 2012

Friendly service very accurate fast and in timely manner. They were also professional and clean my car thoroughly after the tire rotation. Jesus explained to me in detail what my car needed. More

by HannahM928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Gustavo Camarillo
Apr 17, 2012 -

Toyota Chula Vista responded

Thank you for you kind comments.We strive to get "Excellent Scores" to provide you the highest level of auto repair and services. We look forward to being of service for you in the future.

April 02, 2012

Been using them since opened six years ago, great people and the best prices in town.Have been doing regular service,brakes and they helped me with an expensive repair of a oil leak with a free rental vehic More

by nancylatoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry,Juan
Apr 17, 2012 -

Toyota Chula Vista responded

Nancy, Thanks for taking the time and we always look forward to giving an Excellent experiance. We look forward to beiong of service for you again soon.

April 02, 2012

Customer service is great. Mr. Manny Herrera is very accomodating and made my visit to service center very pleasant. He is organized in dealing with the customers. More

by pmvillaver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Herrera
Apr 17, 2012 -

Toyota Chula Vista responded

We would like to thank you for the responce and good review. We always look to be an "EXCELLENT" experiance and learn from our customers the importance of our contact and quality of service and repairs.We look forward to being of serive to you in the future.

May 07, 2011

I have so much to say, I don't know where to start. I brought in my vehicle to get a 30,000 miles service and the recall problem fixed. He stated it would take 3 hours and I requested for a shuttle to my More

by jalegre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dominick
Apr 17, 2012 -

Toyota Chula Vista responded

I am sorry to hear that we did clearly fail to communicate, this shuttle log with our internal process. We make changes in process and education of employee based on what takes place in our business daily. We would appreciate a opertunity to prove our higher level of service to you by offering a complimentary oil change and inspection service with wash.I believe that this would show our efforts towards your customer service. Thank you for the opertunity to be of service and hope we get that opertunity again.

February 13, 2011

HORRIBLE! What should have taken and week and a half almost took a month. Car was returned to me scratched and passenger side window nonoperational. The Service Manager denied all liability and said the More

by ChulaToyotaIsHorrible
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Damian, Greg Chalmers
Apr 17, 2012 -

Toyota Chula Vista responded

This is a communication break down that we have learned from as your insurance company and an outside body shop completed the paperwork,billing,and needed repairs. We thought that you were involved more than actual happened. This could and was still a discussion to be had with the insurance company decision for repairs. We could have contacted both the body shop and insurance with you for resolve assistance. We now have the body shop/insurance contact you with progress,repairs being completed and estimated. Sorry for the issues and would always like a chance to work with you/your vehicle again.

...
6