Toyota Cleveland Heights

I am deeply disappointed with the service at Toyota Cleveland Heights during my visit on July 23, 2026. The team demonstrated a severe lack of communication, driven primarily by David, which left me co Cleveland Heights during my visit on July 23, 2026. The team demonstrated a severe lack of communication, driven primarily by David, which left me completely uninformed about my vehicle. When I sought updates, Kyle exhibited rude and aggressive behavior, while Moe showed a complete lack of empathy for my situation. I escalated these issues to the service manager, Moe, but received no meaningful help or customer support. He was focused on losing "revenue" then hearing me out/helping me. No customer should be treated with hostility or indifference. I request that higher management investigate this behavior and contact me immediately to address these systemic service failures. More

Took my car in for regularly scheduled service. While waiting for a service advisor I saw a fellow I assume to be an advisor, sweep all the stuff off his desk, seemingly as a result of a phone call While waiting for a service advisor I saw a fellow I assume to be an advisor, sweep all the stuff off his desk, seemingly as a result of a phone call. I asked a different advisor a simple question which resulted in a rude, curt response. The type of hostility I witnessed is completely unacceptable. Switching dealers asap. More

After considerable research on PHEV's, and on the value of my trade-in, I purchased a Prius Plugin from Toyota Cleveland Heights. In the sales process I worked with two very helpful, experienced, and auth of my trade-in, I purchased a Prius Plugin from Toyota Cleveland Heights. In the sales process I worked with two very helpful, experienced, and authentic salespeople who worked to make sure that I was pleased with the outcome of our work together: Pat Marcin and Avaughn Wells. Both of them were "people focused" and asked what would make me happy, and represented my interests to their buyer, financial advisor, and management. I received very good value on my trade, and on the lease arrangement we negotiated. I will be pleased to recommend them and the dealership to friends who are considering a new or used car purchase. More

Had a great experience in service, Dave and Adrian are first class all the way. first class all the way. More

The staff at this location are always welcoming, and professional. They never aggressive, and ask how can they be if assistance. professional. They never aggressive, and ask how can they be if assistance. More

Professional, welcoming, without being invasive. I was given time to review their inventory, without being rushed, to make a decision I was given time to review their inventory, without being rushed, to make a decision More

Best dealership! Excellent staff. No pressure and no sales pitch. This is my 4th car from this dealership. People should come and know what a no nonsense, pleasant Excellent staff. No pressure and no sales pitch. This is my 4th car from this dealership. People should come and know what a no nonsense, pleasant, and good car dealership experience should be. More

Do not shop this dealership. I went to Toyota Cleveland Heights on Black Friday. I was shopping their promotion of the Corolla LE for $3699 down, 39 months, $189 / month. After t I went to Toyota Cleveland Heights on Black Friday. I was shopping their promotion of the Corolla LE for $3699 down, 39 months, $189 / month. After talking with sales associate AVAUGHN WELLS, I had my credit run (which is in the mid 700s) and was preparing to test drive. When AVAUGHN WELLS returned, his initial offer was for $361 / month. When I asked why the price was so high, he said the the Corolla LE offer I saw online was actually for the L model. And he added, they haven't actually sold that in 4 years. Obviously, this was an attempt to scam me. I left immediately. I received multiple follow up voicemails from AVAUGHN WELLS. In each, he explained with a new reason why the price was inaccurate. This is not a dealership with high moral standards! More

Bought my car at Cleveland heights Toyota. At that time I bought a service contract. Took my car in for and oil change. I waited for my car. 2 & 3/4 to get my car back. This is unacceptable!! At that time I bought a service contract. Took my car in for and oil change. I waited for my car. 2 & 3/4 to get my car back. This is unacceptable!!! They got their money, and that all that cared about!!! More

The sales personnel at this location, are quite knowledgeable on the merchandise, whenever asked a question. knowledgeable on the merchandise, whenever asked a question. More