Toyota Cleveland Heights

Took my car in for regularly scheduled service. While waiting for a service advisor I saw a fellow I assume to be an advisor, sweep all the stuff off his desk, seemingly as a result of a phone call While waiting for a service advisor I saw a fellow I assume to be an advisor, sweep all the stuff off his desk, seemingly as a result of a phone call. I asked a different advisor a simple question which resulted in a rude, curt response. The type of hostility I witnessed is completely unacceptable. Switching dealers asap. More

After considerable research on PHEV's, and on the value of my trade-in, I purchased a Prius Plugin from Toyota Cleveland Heights. In the sales process I worked with two very helpful, experienced, and auth of my trade-in, I purchased a Prius Plugin from Toyota Cleveland Heights. In the sales process I worked with two very helpful, experienced, and authentic salespeople who worked to make sure that I was pleased with the outcome of our work together: Pat Marcin and Avaughn Wells. Both of them were "people focused" and asked what would make me happy, and represented my interests to their buyer, financial advisor, and management. I received very good value on my trade, and on the lease arrangement we negotiated. I will be pleased to recommend them and the dealership to friends who are considering a new or used car purchase. More

Had a great experience in service, Dave and Adrian are first class all the way. first class all the way. More

The staff at this location are always welcoming, and professional. They never aggressive, and ask how can they be if assistance. professional. They never aggressive, and ask how can they be if assistance. More

Professional, welcoming, without being invasive. I was given time to review their inventory, without being rushed, to make a decision I was given time to review their inventory, without being rushed, to make a decision More

Best dealership! Excellent staff. No pressure and no sales pitch. This is my 4th car from this dealership. People should come and know what a no nonsense, pleasant Excellent staff. No pressure and no sales pitch. This is my 4th car from this dealership. People should come and know what a no nonsense, pleasant, and good car dealership experience should be. More

Do not shop this dealership. I went to Toyota Cleveland Heights on Black Friday. I was shopping their promotion of the Corolla LE for $3699 down, 39 months, $189 / month. After t I went to Toyota Cleveland Heights on Black Friday. I was shopping their promotion of the Corolla LE for $3699 down, 39 months, $189 / month. After talking with sales associate AVAUGHN WELLS, I had my credit run (which is in the mid 700s) and was preparing to test drive. When AVAUGHN WELLS returned, his initial offer was for $361 / month. When I asked why the price was so high, he said the the Corolla LE offer I saw online was actually for the L model. And he added, they haven't actually sold that in 4 years. Obviously, this was an attempt to scam me. I left immediately. I received multiple follow up voicemails from AVAUGHN WELLS. In each, he explained with a new reason why the price was inaccurate. This is not a dealership with high moral standards! More

Bought my car at Cleveland heights Toyota. At that time I bought a service contract. Took my car in for and oil change. I waited for my car. 2 & 3/4 to get my car back. This is unacceptable!! At that time I bought a service contract. Took my car in for and oil change. I waited for my car. 2 & 3/4 to get my car back. This is unacceptable!!! They got their money, and that all that cared about!!! More

The sales personnel at this location, are quite knowledgeable on the merchandise, whenever asked a question. knowledgeable on the merchandise, whenever asked a question. More

DO NOT BUY FROM TOYOTA OF CLEVELAND HEIGHTS – PREDATORY LENDING, LIES, AND HARASSMENT! I had an absolutely terrible experience with Toyota of Cleveland Heights. If I could give no stars, I would. The de LENDING, LIES, AND HARASSMENT! I had an absolutely terrible experience with Toyota of Cleveland Heights. If I could give no stars, I would. The dealership engaged in unethical business practices, predatory lending, and even threatened me with false accusations. 1. Fraudulent Financing Practices: I financed a vehicle through this dealership, and when I later spoke to the lender, they told me that the income figures on my financing agreement did not match the documentation provided. The lender confirmed that this discrepancy resulted from incorrect information entered by Toyota dealership, not me. Instead of addressing their mistake and make efforts to correct, the dealership left me to resolve the issue with the lender on my own. 2. Threats and Harassment: Despite having a legally binding financing contract in place, the dealership threatened to report car as stolen.This is completely unacceptable, defamatory, and legally questionable. 3. Humiliating Harassment and Fraudulent Tactics: When I arrived at the dealership to discuss the issue 2/4/2025, they falsely accused me of falsifying documents and even attempted to involve law enforcement to frame me. They went as far as reporting my vehicle as stolen & claim they had called the police on me. How can I steal a car that I signed a legally binding contract for and was given the keys to? This was clearly an intimidation tactic designed to cover up their mistakes and shift blame onto me. Their continued dishonesty and harassment further expose their complete lack of integrity and ethics. The individuals involved in this nightmare experience include Derek Roberts (Manager), Matthew Koler, and a few saleswomen. Their actions were deceptive, manipulative, and outright harassing. When I walked into the dealership on 2/4/2025, I was told to sit down and was informed that I could not leave. One of the sales women even began yelling at me saying "Give me my car back, give me my car back—you have to stay here and cannot leave!" This aggressive and intimidating behavior only escalated the harassment and further demonstrated the toxic environment at this dealership. I came in peace to discuss the letter I received, and instead, I was humiliated and embarrassed. Additionally, I received letter in mail supposedly from Toyota Corporate, stating that they would be re-negotiating a new deal with me. However, upon going in dealership on 2/4/2025 they outright denied ever agreeing to any such renegotiation and even claimed that their corporate office was lying! This was a blatant deception, as the letter was falsely created by the dealership itself, pretending to be corporate to lure me in for further harassment. 4. Fabrication and Lies to Cover Their Mistakes: In desperate attempt to cover their tracks, the dealership is now falsely claiming that I applied using 3 different addresses, falsified documents, and engaged in fraudulent activity—all blatant lies. This is a deal that was granted and approved at this dealership, yet instead of owning up to their incompetence and dishonest practices, they are attempting to frame me with false accusations. This dealership needs to be shut down! 5.Taking Action – What You Can Do If you have had a similar experience at Toyota of Cleveland Heights, speak out! Share your story with Toyota Corporate, the Better Business Bureau, and consumer protection agencies. Leave honest reviews online to warn others of their fraudulent and unethical practices. Contact your local news and consumer advocacy groups to help expose these deceptive tactics. If you are considering purchasing a vehicle, do not buy from this dealership! Take your business to a dealership that values honesty and ethical practices. Avoid this dealership at all costs! If you value transparency, honesty, and fair business practices, take your money elsewhere! More