Toyota Cleveland Heights

From the moment I met Earl Hanley as I was starting to research my next car, he made me feel at ease. He told me "In 37 years I have never sold a car. I help customers find the car that suits them." He research my next car, he made me feel at ease. He told me "In 37 years I have never sold a car. I help customers find the car that suits them." He showed me both Toyotas and Hondas, and gave me lots of useful information. When I was ready for a test drive he had the vehicles ready and waiting for me and my husband, and when we made our decision to buy a 2012 Prius, he gave us all the options in a very direct and simple way. When the car was delivered he showed me all the controls, how to preset stations on the radio ans so forth. More

Faye was absolutely fantastic!!! She understood my frustration and worked hard to fix the issue. I will definitely be calling her to help me in the future! She is warm, positive, and overall a wonde frustration and worked hard to fix the issue. I will definitely be calling her to help me in the future! She is warm, positive, and overall a wonderful person to work with. Motorcars - you did a great job in finding and hiring Faye!! More

Excellent experience! Stopped in for service on our leased 2010 Corolla and ended up leaving with a 2012 Corolla. Ken Mack did an outstanding job! When walking through the showroom, Ken asked us why we leased 2010 Corolla and ended up leaving with a 2012 Corolla. Ken Mack did an outstanding job! When walking through the showroom, Ken asked us why we had stopped in. We let him know we had a lease in for service, and we were looking to see what our options were when the lease was up in the next few months. Ken was able to get us in a new 2012 Corolla for the same payment we had with the 2010. Ken was very polite, friendly, and professional. I believe he even came in on his day off to to help complete the sale and get us in our new car ASAP! Great work ethic! We have always had good experiences with Motorcars Sales and Service (this is our 4th Corolla from them); however, this was one of the BEST! Outstanding job Ken! Keep up the good work! THANKS. Steve and Kathy More

Got a beautiful white 2011 Prius (new). Great service, completed the sale in just an afternoon. Enjoying the mileage now that I decided to take the plunge into a hybrid. Ken Mack helped me learn the rop completed the sale in just an afternoon. Enjoying the mileage now that I decided to take the plunge into a hybrid. Ken Mack helped me learn the ropes of driving a keyless entry car and one with a hybrid engine on top of that. It's a great car, very roomy. More

Earle let me take the car for an extended test drive. I was not satisfied with the price, so I got a competing bid from Metro Toyota. Motorcars Toyota matched the bid and I purchased the car from them. Eve was not satisfied with the price, so I got a competing bid from Metro Toyota. Motorcars Toyota matched the bid and I purchased the car from them. Everything went very smoothly and they took my 1994 trade in. My great experience with Motorcars is a total contrast to the nightmare I had with Metro Toyota. Although both dealers are in Cleveland, they are as different as night and day. More

Service was good up until the pick up of the car. It took 2 hours of sitting waiting for who knows what to happen before we could just take the car. also the upfront no haggling pricing isn't true, we still 2 hours of sitting waiting for who knows what to happen before we could just take the car. also the upfront no haggling pricing isn't true, we still had to negotiate for an entire afternoon to get to the price that they had originally agreed to. More

I called motor Cars Toyota after closing a deal at Metro Toyota for the same car and after leaving a $ 500 deposit on that car; however, I was not completely satisfied with the way the salesman handled the Toyota for the same car and after leaving a $ 500 deposit on that car; however, I was not completely satisfied with the way the salesman handled the sale . My questions about the Customer Loyalty Award were not answered. There was some doubt in my mind about the oil change frequency ( I believe it was to be 12,000 miles with this new oil ). After thinking about this I was not comfortable. I also wanted to give my 2005 leased Toyota back to Toyota instead of trading it in to the Metro Dealer. Basically the salesman was not as cordial as the previous salesman I had at Metro or the finance man previously there. There were a number of other less important issues. In order to regain some confidence in the transaction, I decided to call another dealer ( Motor Cars ) and also Toyota Corporate Customer Relations. After talking with Matt Koler on the phone, the Customer Loyalty Award was clarified and I visited Motor Cars in person and met Bill Barton who was very cordial, informative and helpful. I call Barton and Koler " The Winning Team " after putting me into a positive frame of mind again. I later verified my dissatisfaction with Corporate Toyota Customer Relations re: my experience with Metro. To make a long story short, I immediately bought another Rav4 from Motor Cars and told Metro not to go ahead with the deal and to refund my deposit which they did after a couple phone calls from their cordial owners. More

I bought my first vehicle in Motorcar Toyota. The reason why I choose Motorcar because their repulation in ths business and the wonderful service.At first, I was nervous when I enter the showroom, afterall why I choose Motorcar because their repulation in ths business and the wonderful service.At first, I was nervous when I enter the showroom, afterall it is my first time buying car. At the end, the Motorcar Toyota provide me a wonderful buying experience. More

Michael Motley was friendly, knowledgeable, and best of all NOT PUSHY. I really appreciated Motocars' no haggle pricing, the "red phone" and that they seemingly do not play the typical car salesman psychol all NOT PUSHY. I really appreciated Motocars' no haggle pricing, the "red phone" and that they seemingly do not play the typical car salesman psychological games (scarcity, reciprocity, etc.). Although I did not purchase a vehicle from Motorcars, I would strongly consider (and recommend) them in the future. More

Ronicca Lane provide me with the best sales expreince,the purchase was very smooth,good experience buying car at motorcars because of sales person like her purchase was very smooth,good experience buying car at motorcars because of sales person like her More