Toyota Direct - Service Center

I had two of your phone reps call at two different times to make a service appointment. Both times I specifically questioned them if it were still a covered service appointments and they both assured me tha to make a service appointment. Both times I specifically questioned them if it were still a covered service appointments and they both assured me that it was. I had 1,500 miles to go before the mileage suggested I needed an oil change, but figured I better get the service appointment completed before the 24 month/24k miles ran out. I made the appointment and upon driving in, the service rep looked my car up and said that I was out of coverage (past 24 months), so this was at my cost. My question is: if your service rep immediately knew that, why did two of your phone reps not know that? This speaks to your integrity in my mind. Can I trust you in the future? I would not have paid for a service appointment for another 1,500 miles if I knew it was at my cost. Then the oil change took 2+ hours to complete. More

Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand talk respectful and explain to me to understand More

Was told an issue that was serviceable should be taken care of then to be have it reversed by the so-called master tech. Caught up in a tangle of lies. My attorney is now involved with me. Next will be so care of then to be have it reversed by the so-called master tech. Caught up in a tangle of lies. My attorney is now involved with me. Next will be social media blast. More

The service at the Morse Road, Columbus was really good. In order to keep great records of the life of the truck, I will continue to go to this place. I'm the second owner of this truck and all service reco In order to keep great records of the life of the truck, I will continue to go to this place. I'm the second owner of this truck and all service records are here. More

Professional yet friendly! Did my maintenance check in under an hour while I enjoyed a fancy coffee and pastry in their spacious and comfortable lounge Did my maintenance check in under an hour while I enjoyed a fancy coffee and pastry in their spacious and comfortable lounge More

Great experience. Quick and explained well by the service advisor. I always get car serviced here. Quick and explained well by the service advisor. I always get car serviced here. More

Had engine come on. Took swipe to figure it out but gave free rental car. Fixed it Took swipe to figure it out but gave free rental car. Fixed it More

Issue corrected in less than 5 minutes. Cabin filter was replaced but did not seat properly and was making a whistling noise. Cabin filter was replaced but did not seat properly and was making a whistling noise. More

I have always had a positive experience with Toyota Direct for probably 20 years and when it comes to cars and repairs I would not go anywhere else. We have bought several Siennas from Toyota Direct, Direct for probably 20 years and when it comes to cars and repairs I would not go anywhere else. We have bought several Siennas from Toyota Direct, our son a Tacoma and our grandson a Camary all from Perry Shing. Justin has taken care of our repair needs with fantastic knowledge and kindness. Toyota Direct is the BEST!! More

The Toyota representative, Jacob, that serviced my car was friendly, helpful, and informative. He also shared that I could ask for him the next time I came in or if I needed additional assistance. This was friendly, helpful, and informative. He also shared that I could ask for him the next time I came in or if I needed additional assistance. This made me feel that he cared and was committed to providing quality service. More