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Toyota Direct - Service Center

Columbus, OH

4.1
834 Reviews

834 Reviews of Toyota Direct - Service Center

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May 10, 2025

I had two of your phone reps call at two different times to make a service appointment. Both times I specifically questioned them if it were still a covered service appointments and they both assured me tha More

by parmens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rating is on your phone reps
May 10, 2025

Very good service manager Jonathan Marnell good listener talk respectful and explain to me to understand More

by fjalloh57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Was told an issue that was serviceable should be taken care of then to be have it reversed by the so-called master tech. Caught up in a tangle of lies. My attorney is now involved with me. Next will be so More

by sf.ckb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

The service at the Morse Road, Columbus was really good. In order to keep great records of the life of the truck, I will continue to go to this place. I'm the second owner of this truck and all service reco More

by daniel.redder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember. Does it matter?
May 10, 2025

Professional yet friendly! Did my maintenance check in under an hour while I enjoyed a fancy coffee and pastry in their spacious and comfortable lounge More

by bailormary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashiqur Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Great experience. Quick and explained well by the service advisor. I always get car serviced here. More

by dsweeney74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of advisors name.
May 10, 2025

Had engine come on. Took swipe to figure it out but gave free rental car. Fixed it More

by mcclurt2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and josh
May 10, 2025

Issue corrected in less than 5 minutes. Cabin filter was replaced but did not seat properly and was making a whistling noise. More

by ckelley1806
Recommend Dealer
Yes
Employees Worked With
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

I have always had a positive experience with Toyota Direct for probably 20 years and when it comes to cars and repairs I would not go anywhere else. We have bought several Siennas from Toyota Direct, More

by jr7381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Shing
May 10, 2025

The Toyota representative, Jacob, that serviced my car was friendly, helpful, and informative. He also shared that I could ask for him the next time I came in or if I needed additional assistance. This More

by izzyplair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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5
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