Toyota Knoxville

radiator I travel a lot so wanted to get my 2006 tundra fixed by a dealer so i wold be covered at any dealer. my transmission fluid leaked into radiator, tra I travel a lot so wanted to get my 2006 tundra fixed by a dealer so i wold be covered at any dealer. my transmission fluid leaked into radiator, tranny got water in it so they replaced and flshed radiator so never told me that water in tranny will ruin tranny so August had a tranny put in at Clarksville TN toyota dealer now I am in springfield MO, and there is tranny fluid in my radiator . I called Knoxville and they did get with Springfield( Freindly Toyota) and they want them to take out my radiator ship it back to Knoxville they will get a new one ship it back to Springfield dealer to put it in , and not give me a car rental i live alone i need a car and after reading all these reviews I am scarred to do anything with out getting a rental car because they could take a month to send back a radiator I will need that rental car Knoxville !! or I will be calling the better bushiness bureau befor anything is done More

A professional, satisfying experience Mr. Naquay "Q" Carpenter walked us through all of the gates and provided us with all the information we needed to make an informed decision about our Mr. Naquay "Q" Carpenter walked us through all of the gates and provided us with all the information we needed to make an informed decision about our purchase. His friendly, responsive, and information-rich approach made this the most stress-free car buying experience we've ever had; a great sales associate. Mr. Clevenger was knowledgeable, professional, and efficient; he was a delight to work with. More

Service Department They are the best. Service Rep.'s are always friendly and helpful. We bought our 2013 Camry Hybrid new. We have always had it services a Toyota of Kno They are the best. Service Rep.'s are always friendly and helpful. We bought our 2013 Camry Hybrid new. We have always had it services a Toyota of Knoxville and wouldn't think of going anywhere else. More

Lemon Andy Bolt and Alvaro are the only 2 people that were helpful. It has been a nightmare dealing with this dealership. Purchased a used vehicle 2004 Andy Bolt and Alvaro are the only 2 people that were helpful. It has been a nightmare dealing with this dealership. Purchased a used vehicle 2004 GMC Yukon Denali on March 4, 2016. March 5th, 2016 check engine light comes on that night. Take car to Advance Auto on Sunday March 6th, 2016 and they hooked it up to scanner . The scanner read a transmission code. I took the car back to Toyota of Knoxville on Monday March 7th 2016 and this is where the BS begins, smh. I was sold a warranty when I purchased my vehicle. My warranty states that I have to take my car to back to dealer (which is Toyota of Knoxville ) if the dealer is within 60 miles of my residence. One of the guys in the shop told me it was nothing they could do and I had to take my car to Chevy dealer (car I purchased is a GMC). I told and should the guy what the warranty states. He still tried to tell me to take it to Chevrolet. After he made some calls, he told me it would be a 30 minutes to a hour before they could check my car. I dropped it off. Got a call from Toyota that it was the transmission and I need to take it to Chevrolet dealership. So I pick my car up. Next day take my car to Beatty Chevrolet and paid $115 for them to tell me the same thing Advance auto and Toyota of Knoxville told me. It's the transmission and the warranty that I was sold by Toyota of Knoxville said that I had to take the car to Aamco transmission because the transmission was replaced there 2 years ago. I go to Aamco transmission on Kingston pike and they tell me it's nothing they can do about that because the warranty for their work was for 1 year. I tell Toyota of Knoxville who sold me this lemonade lemon warranty what was going on. They told me they would look into it. Next they said bring it back to Toyota of Knoxville and they will get it taken care of and have it replaced. Took it to them on Thursday March 17th, 2016 and dropped it off. The next day I was told it had to be inspected by the warranty company and that could take up to 48hrs. I called and asked about a rental because the warranty has something in there about a rental if car is being repaired. Finally got a call that the warranty company is going to pay for new transmission. The new transmission will be here in up to 3 dayso and another 3-4 days for installation. They say I will have to pay $100 deductible. I feel Toyota of Knoxville should pay that or give me a rental for $115 that I spent at Beatty Chevrolet. That money could have been used for a rental or the deductible. I cant get any answers from anyone at Toyota of Knoxville. I have been trying to get a hold of anybody but i keep getting ignored. I have left emails and messages but nothing. They keep giving me the run around. I want answers. My wife and I work, kids have activities after school that they go to. It's hard trying to share a car. If I 2anted to be treated like cap I would've went to a buy here, pay here dealer. I just want a dependable car without issues. This shouldn't be happening and I haven't had the car for 3 weeks, shame on Toyota of Knoxville. Update 3/30/16 Go a call on Saturday that my transmission came in but it was dented. Was told by service guy Drew that it would be another 4-6 days before another transmission will be here. Got a call on Tuesday that my car was ready. It's obvious that they put the dented transmission in my car. I pick car up and driving today the car has a stutter. I take it back and told them what was going on. They said they will test drive it to see. I waited over an hour. My car was in the same spot. I ask about my car and they finally send someone out to test drive it. They come back and said nothing was wrong. I told him to get in the car with me. He felt the stutter I was talking about. It was also a leak from under the car that he said was from when they topped off the fluids. It is still leaking every time I drive it. Smh, these guys are freaking terrible. This car is obviously a lemon. I want to know what can I do to get out of this deal/car? I haven't made the 1st car payment yet (not due until the 18th). This is crazy and has been very stressful. More

Great dealership Bought my vehicle & have it serviced at this dealership. They are great to deal with & would highly recommend for quality, professionalism, courtesy Bought my vehicle & have it serviced at this dealership. They are great to deal with & would highly recommend for quality, professionalism, courtesy & honesty. I'm a female and have been treated with respect. More

Horrible. I spoke to Deric on Monday, and agreed to come in on Friday to have my car appraised and look at a new vehicle, which I told him via email. Once I arr I spoke to Deric on Monday, and agreed to come in on Friday to have my car appraised and look at a new vehicle, which I told him via email. Once I arrive at the dealership the first thing out of his mouth is "Are you hear for the old stick shift corolla with a high amount of miles for 1K?". That should have been an indication to just go ahead and leave. After my appraisal is done Deric comes back with a low blow number, so I told him thanks and have a good day. His response "So, are we done now?" my reply is yes, and that I would like my keys. So he gets them and comes back offering $2500 more then initially. I agree to fill out a credit application at this point, once finished he takes it drops it off somewhere and comes back and says ok. Pretty much telling me to leave and perhaps he'd call at some time in the near future. I wait around until Saturday afternoon to hear anything, after I had emailed him around ten. Once he finally answered me he said "oh it'll probably be Monday". Monday comes around and again no answer or any communication. He evidently neglected to remember that I had already had the money to purchase a new car but was hoping to finance so that I could build my credit either way I was buying a car. Apparently he didn't want to work with me which is fine, because the same Monday I drove to Cumberland Toyota and purchased the same brand new car I was planning to buy in Knoxville in less then two hours. So what one person isn't willing to do another person always will. The way I was treated really doesn't make good business. I came back yesterday to speak with a sales manager just to bring attention to the matter. More

Above and Beyond Service! My wife had her heart set on a 4Runner. Jason Carson and Deric Landon showed us vehicles, took every detail we wanted into consideration and found EXA My wife had her heart set on a 4Runner. Jason Carson and Deric Landon showed us vehicles, took every detail we wanted into consideration and found EXACTLY what we wanted and the price we needed. An outstanding, easy, friendly experience and we will NEVER purchase from anyone other than Jason and the Toyota of Knoxville staff!!! 5 stars all around and we truly feel like we made life friends! Thank you everyone who was involved! More

TOYOTA KNOXVILLE TO THE RESCUE When our PRUIS was harmed by an untrained tow truck operator who didn't know how to jump start a hybrid, TOYOTA KNOXVILLE accepted the towed in car fo When our PRUIS was harmed by an untrained tow truck operator who didn't know how to jump start a hybrid, TOYOTA KNOXVILLE accepted the towed in car for immediate repairs. Their team diagnosed the problem immediately and had me back on the road before the afternoon was over. The professional care and courtesy extended was much appreciated after a frustrating complication following a simple jump start request to AAA. John Moore was the advisor who "held my hand" from the first phone call to the offer for a driver to pick me up. Finally, he gave me a full explanation of the problem, how it was solved and handed me over to the cashier for an efficient check out. More

Exceptional! Am always pleased and impressed with the exceptional service I receive at Toyota Knoxville! Will most likely purchase my next car there mainly becaus Am always pleased and impressed with the exceptional service I receive at Toyota Knoxville! Will most likely purchase my next car there mainly because I think Toyota is the best car for my money, but secondly, because I know I can count on exceptional service from this dealership. That means a lot! More